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Eagle Chevrolet - Service Center

Riverhead, NY

4.2
115 Reviews

115 Reviews of Eagle Chevrolet - Service Center

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October 10, 2023

Very good dealership have brought two trucks from them. Always go there for service. Satisfied More

by ebenson725
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Oct 10, 2023 -

Eagle Chevrolet responded

Thank you for this 5-star review of Eagle Chevrolet of Riverhead! Have a lovely day!

October 03, 2023

All the service reps are excellent and very helpful. However I brought my very clean and neat vehicle in for a simple NYS inspection. A 2021 Trail Boss with only 17,000 miles on it. The glue from the More

by mpchief
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Oct 04, 2023 -

Eagle Chevrolet responded

We appreciate your feedback and are sorry to learn about the work done on your vehicle during its inspection. We strive for excellence in all aspects of our service, so it's disappointing to know we fell short this time. We would like the opportunity to address your concerns directly. Please reach out to our Customer Care team at customercare@eagleautomall.com when you have a moment. Thank you.

October 01, 2023

Mike in the service department was very helpful in getting my 2019 Chevy Colorado’s transmission issue serviced and had the car returned to me as promised. He took the time to explain the problem to m More

by Peter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Oct 02, 2023 -

Eagle Chevrolet responded

Peter, we're glad to know Mike was able to assist with your Chevy Colorado's transmission issue at Eagle Chevrolet of Riverhead. It's important that our customers understand the process and solutions - thanks for acknowledging his efforts!

September 05, 2023

Service is always great they inform on suggested work tried Foo work a deal on a new vehicle close thinking of replacing wife's car More

by Lunidi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William
Sep 05, 2023 -

Eagle Chevrolet responded

Lunidi, it's great to know you've had consistently good service at Eagle Chevrolet of Riverhead. We're here and ready to help when you decide on that new car for your wife!

August 26, 2023

It is always a great expectation at Eagle Chevy. The staff is friendly, the service is great. The waiting room is always clean and has coffee & snacks for customers while we wait. More

by carolyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unkn
Aug 28, 2023 -

Eagle Chevrolet responded

Carolyn, we're so glad to know you've had consistently great experiences at Eagle Chevrolet of Riverhead. Drive safely, and we hope to see you again down the road!

August 10, 2023

Terrible Service Department. Had one of our company vehicles for 11 weeks. One story after another. Vehicle is part of enterprise fleet program I let them handle it. Went in fo More

by Phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luann
Aug 11, 2023 -

Eagle Chevrolet responded

Phil, we're sorry to read about your experience with our service department. It's clear we've fallen short of expectations and for that, we apologize. We understand the importance of timely repairs especially when it comes to company vehicles. Please reach out so we can address these issues directly and work towards a resolution together. Thank you, Customer Care Team - (877)-811-9330

July 25, 2023

Very nice helpful people. They are fast & good. Nice clean waiting room. Very nice friendly people. More

by Barbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry I did not get their names.
Jul 25, 2023 -

Eagle Chevrolet responded

Barbara, thank you for the review! We are so glad to hear that you had a successful service experience working with us. Drive safely, and we hope to see you again at Eagle Chevrolet of Riverhead!

June 29, 2023

Justin and his team were outstanding in solving a tricky ac issue on our 2009 traverse. More

by Sky-3
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Justin, MIke, and Kevin
Jun 30, 2023 -

Eagle Chevrolet responded

We are glad to hear that Justin and the Eagle Chevrolet of Riverhead team took care of your vehicle's repair needs. Thank you for trusting us with your business!

June 17, 2023

Justin was very professional and he explained to me what I needed to get serviced on my vehicle today. I greatly appreciated it. More

by Tanyajpalmore@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Jun 19, 2023 -

Eagle Chevrolet responded

Justin will be so happy to hear that you enjoyed working with him during your recent service experience at Eagle Chevrolet of Riverhead! Thank you for your business!

June 02, 2023

I’ve been a customer for 2 + yrs & they have been great & very knowledgeable about the C8 More

by Papertoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray , Cody, justin
Jun 02, 2023 -

Papertoo responded

You ask too many questions & it’s frustrating. Too long a survey. If I was not happy I would reach out!!!

Jun 02, 2023 -

Papertoo responded

See above. Enough!

Jun 05, 2023 -

Eagle Chevrolet responded

Thank you for taking the time to leave Eagle Chevrolet of Riverhead a five-star review. We greatly appreciate seeing when our customers are happy.

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