Eagle River Ford

It generally went well. Never sure if you received all employee discounts or not. Still having a hard time time understanding why a price was added under options(that didn Never sure if you received all employee discounts or not. Still having a hard time time understanding why a price was added under options(that didn't exist), and then deducted under rebates. It made me feel like there was a discount/rebate that I didn't receive. More

Super good experience purchasing my 2021 F150. My sales rep was unavailable the day of the pickup and was very good at communicating the backup plan and the transaction went smoothly. Only reaso My sales rep was unavailable the day of the pickup and was very good at communicating the backup plan and the transaction went smoothly. Only reason for 4 instead of 5 stars is that I left with a punch list of follow-ups and majority were resolved, but it took some time and I still have an open unanswered question. All in all, I highly recommend Eagle River Food and fully believe my circumstances were the exception, not the rule. More

Great service polite courtesy customer service very trustworthy customer care will recommend to anyone that needs assistance trustworthy customer care will recommend to anyone that needs assistance More

My last vehicle purchase was 17 years ago. Justin's excellent customer service made this experience a breeze! So happy I was able to work with him. Justin's excellent customer service made this experience a breeze! So happy I was able to work with him. More

Was a good experience overall but un happy with how many different places my credit was ran. 5 different places was very unnecessary. different places my credit was ran. 5 different places was very unnecessary. More

We are done with Eagle River Ford. The service manager won’t respond to our problems, they nickel and dime you with anything they do. The service manager won’t respond to our problems, they nickel and dime you with anything they do. More

Easy to work with. Found exactly what I was looking for. Kept me informed throughout the entire process Found exactly what I was looking for. Kept me informed throughout the entire process More

Very nice staff but they have no clue what they are selling I purchased a 2025 platinum explorer that they tooted how great everything was on it. I live over 2 hours away and bought it without test dri selling I purchased a 2025 platinum explorer that they tooted how great everything was on it. I live over 2 hours away and bought it without test driving it it is nothing like the car a traded in ford has made the Explorer platinum nothing more than a xlt with leather seat. Unfortunately this stealership has no idea how the car has changed the cruise control doesn’t work if you have glasses there is an eye sensor and if you have glasses it through it off and constantly alarms that you are not watching the road. The sound system is supposed to be the best 14 speaker with a subwoofer well guess what no subwoofer it sounds aweful. No spare tire just an empty compartment not even a can of fix a flat. So if you have a flat you can only have the car towed. When brought up to the dealership manager they said nothing. The only one at the dealership that has not disappointed me is Stacy the business manager. I cannot in good faith recommend eagle river ford. And I will definitely not be using them for service or anything else. After owning 10+ fords this is my last. More

Very pleasant to work with. Our salesman Jordan was very knowledgeable and honest. We were looking for a dealer closer to home than we bought from in the past, and have certainl Our salesman Jordan was very knowledgeable and honest. We were looking for a dealer closer to home than we bought from in the past, and have certainly found that in Eagle River. Received a more than fair price on our trade in and purchased a Broncho and are very pleased. Everything from test drive and purchase to driving it off the lot was done so effortless thanks to the transparency and experience of the Eagle River Ford team. More

Justin was great and very helpful getting my son his vehicle the process was quick and answered all our questions. vehicle the process was quick and answered all our questions. More