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Eagle River Ford - Service Center

Eagle River, WI

4.7
190 Reviews
Call Service Center (715) 479-4401

190 Reviews of Eagle River Ford - Service Center

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June 07, 2023

Easy to make appointment online. Jose was great and answered all of my questions. Wait time was shorter than I thought it would be. Very happy with the service experience. More

by whitemariane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Hernandez
Report | Print
Jun 08, 2023 -

Eagle River Ford responded

Thank you. We appreciate the positive response. See you next time

June 07, 2023

The dealership works well with me. It would be nice if they would email me the new coupons and sale specials More

by SWFARCHMIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Wergin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Hysell, Jose Hernandez
Report | Print
Jun 08, 2023 -

Eagle River Ford responded

Thank you for the feedback. We are currently working on a solution for coupons and specials--STAY TUNED

June 07, 2023

Easy to book an online appointment. Friendly and knowledgeable staff. Dealership was clean and well maintained. More

by cajones1390
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Hernandez
Report | Print
June 06, 2023

Kevin, Jose and the service department team do a very good job servicing my vehicle! More

by JSIEBERCPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Wergin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Hysell, Jose Hernandez
Report | Print
May 24, 2023

Great service as always, Eagle River Ford always goes the extra mile to make sure their customers are well taken care of. More

by TODDMONGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Wergin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Hysell
Report | Print
May 25, 2023 -

Eagle River Ford responded

Thank you for the 5 Stars. We appreciate the positive feedback

May 22, 2023

Kevin does a great job. Got my oil changed in ‘22 F250 Tremor. Entire transaction was smooth. Will be back. More

by dan.reeve
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hysell
Report | Print
May 23, 2023 -

Eagle River Ford responded

That what we aim for every time. Thank you for the review.

Jun 08, 2023 -

Eagle River Ford responded

Great to hear--If your 2022 Ford Tremor needs anything else, be sure to see us. Have a great day

May 22, 2023

Great dealer ship ,great work they have always been very courteous I will be back!! More

by EJGUIDES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Wergin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Hysell, Jose Hernandez
Report | Print
May 23, 2023 -

Eagle River Ford responded

Thank you for the review. We love the feedback

Jun 08, 2023 -

Eagle River Ford responded

Thank you, see you next time

May 21, 2023

Eagle River Ford is my first choice for purchasing new vehicles and fast quality service after. More

by JTIESLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Kor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Wergin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Tiesling, Dave Branstiter
Report | Print
May 23, 2023 -

Eagle River Ford responded

I just wanted to reach out and see how we can assist you better in the future. Based on your review you seem satisfied with our store, but the ONE STAR rating says different. Please reach out to me and let me know what we can do to earn 5 STARS. 715-479-4726. Derek Raschka-GM

May 15, 2023

Never met Kevin Hysell. Dealt with Dave Branstiter on the vehicle purchase and he was a pleasure to work with. More

by JTROBBY60
Recommend Dealer
Yes
Employees Worked With
Dave Branstiter, Kyle Plummer
Report | Print
May 23, 2023 -

Eagle River Ford responded

Thank you for the 5 Star review

May 15, 2023

Only part of the experience I was not happy with was the bill was much higher than expected. No explanation on what was the reason and why it was as necessary. More

by OYSTERDOGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hysell
Report | Print
May 23, 2023 -

Eagle River Ford responded

Thank you for the review. I certainly appreciate the 5 Stars even thought we did not meet your expectations. I will be sure to discuss this with the Service Writers, so we can earn the review in the future.

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