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189 Reviews of Eagle River Ford - Service Center
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August 17, 2024
I have been doing business with ER ford for over 20 years. My recent service with them was a shock. The actual service work performed was excellent. However they increased the cost of my oil change by years. My recent service with them was a shock. The actual service work performed was excellent. However they increased the cost of my oil change by 50 percent and they charged a 3 percent credit card surcharge. Also they did not top off my window washer tank. .Not sure what's going on.......... . More
by GSDCWOLF
Verified CustomerEmployees Worked With
August 06, 2024
He was very upfront with the repair for the recall and answered the questions I had. answered the questions I had. More
by wardjon1961
August 05, 2024
This team goes the extra mile to make things right. Great leadership, great employees. Thank you for a fair outcome! Great leadership, great employees. Thank you for a fair outcome! More
by penaz51
August 02, 2024
I was overall pleased. I was able to do almost everything via text. They got it all hooked up for me at the dealership. The problem that I’m having is that there was a prob I was able to do almost everything via text. They got it all hooked up for me at the dealership. The problem that I’m having is that there was a problem with the water heater line, this was discovered before I brought it home, which is good. We opted to still pick it up and use it, and were instructed to drop it off on Sunday, and were told it would be fixed by Thursday or Friday. So we planned another camping weekend for that weekend. I messaged several days to get an estimated time it would be fixed. I got no response to my messages. I then had to call the service center, who told me the part isn’t even in yet. We live about 2 hours away, so this was a large inconvenience. So it is still not fixed, and I have no estimated time it will be fixed. The part that frustrates me is the lack of communication, and being told a date it would be ready, and the part isn’t even available yet. More
by tiffanyking223
Employees Worked With
Jon Eichman
July 30, 2024
Fast and friendly service, took care of everything I needed, and gave me an informational follow-up. They take the extra time to get to know their customers, remember and greet them upon return. Makes y needed, and gave me an informational follow-up. They take the extra time to get to know their customers, remember and greet them upon return. Makes you feel welcome and appreciated. More
by mn2jeeps
July 02, 2024
All work was clearly explained. All staff was very courteous and vehicle was finished promptly All staff was very courteous and vehicle was finished promptly More
by JOHN_SCARSI
Employees Worked With
Other Employees :
Craig Duir, Kevin Hysell, Jose Hernandez
June 25, 2024
Always delighted with the service I receive at Eagle River Ford. Prompt oil change and the reminder sticker is reliably legible. River Ford. Prompt oil change and the reminder sticker is reliably legible. More
by Davidmoon521
June 14, 2024
Very friendly staff feels like I’m talking to a friend they answered any questions and where very easy to work with had me walking out with a new truck In as little as a few hours! they answered any questions and where very easy to work with had me walking out with a new truck In as little as a few hours! More
by KYLE
June 03, 2024
Justin was great to work with! I'm very pleased with the service he provided me when ordering my 2024 F250. I'm very pleased with the service he provided me when ordering my 2024 F250. More
by murraysmith1116
Employees Worked With
