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Easley Mitsubishi

Easley, SC

4.3
38 Reviews

4803 Calhoun Memorial Highway

Easley, SC

29640

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Showing 38 reviews

September 11, 2012

Love the Gilstrap dealership! Honest, no pressure. I'd Love the Gilstrap dealership! Honest, no pressure. I'd like to invite them to join the Rutland Ethics Alliance based on their culture and way of do More

by lindagall104
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zam Redd
September 11, 2012

Zam was wonderful helping me out with finding a car! I came in to look at an older, used outlander, and came out with a NEW outlander sport (to BUY) for less than what we were expecting to pay monthly for More

by dimascio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zam Redd
July 06, 2012

I had such a wonderful experience with this dealership. We drove from Charlotte because they had the best price around. Their customer service was excellent, and our salesmen (Mr. Smith) was very knowledg More

by ncgirl281
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
May 02, 2012

I highly recommend that anyone looking for a Mitsubishi Automobile NOT go to any Gilstrap Family dealerships (Easley Mitsubishi, Anderson Mitsubishi, Truck Farm of Easley and Anderson). They do nothing for More

by greber227
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't remember
May 02, 2012 -

Easley Mitsubishi responded

Sir or Ma'am, I am part of the Gilstrap Family Dealerships Customer Service response team and am unfamiliar with your specific issue. Could you please provide some more details? What vehicle you have, what the specific issue was, and what if anything we could do to rectify the situation.

May 02, 2012 -

greber227 responded

First of all, I only received one key to the 2007 Mitsubishi Eclipse Spyder I purchased from Easley Mitsubishi. I asked if I could get another key, I am willing to pay for it, but was hoping for a discount since I paid 19,000 for this car. I got the answer of no. Then I go to your Anderson dealership get them to look at the dashboard separating in my car, they told me to take it an upholstery place or go to an auto parts place and get some adhesive. What good is the warranty if this isn't covered? It seems your dealership doesn't want to do anything for me since I signed the papers.

May 02, 2012 -

Easley Mitsubishi responded

Mr. Reber, I would like to help you in this situation. Is there something specific you are looking for? What can we do for you to resolve these issues?

May 02, 2012 -

greber227 responded

I would like to get another programmed key, but $200 is out of the question. I need to get the padded part of the dashboard to stop separating. You can E-mail me @ greber@bellsouth.net

May 02, 2012 -

Easley Mitsubishi responded

Mr. Reber, Due to our record keeping polocies in situations like this one, I cannot email you directly. Our records indicate that you purchased the vehicle in November of 2011 and have not been into service your vehicle since that date. I too would be upset about the dash of your vehicle separating so soon after purchase and will look into what is needed to rectify the situation. As for the situation with the key, why was this not taken up with your sales person or the service department before this date? I was not in this position at that time so am unfarmilliar with what the policies and procedures were then, and your sales person is no longer employed with us either, but under current guidelines, we would get the stipulation that the customer will not buy the car without an extra set of keys put into the deal so these sorts of things dont happen. The service department is just doing their jobs by telling you how much a key costs. Only the upper echelon of the dealership and myself can even know about your frustration or back story. Considering that it is almost 6 months to the day since you purchased your vehicle, what would you have us do specifically about your key situation?

May 03, 2012 -

greber227 responded

As for the key, we told the salesman about the key before we took possession of vehicle, since the papers were signed and deal was done a week before we took possession of the car (due to new clutch being put in) he said the deal would have to be rewritten. I asked for the other key when we took possession of the vehicle, and again a week later. All I received was double talk and excuses. As for the service: the vehicle has not even had 4,000 miles put on it, what service really needs to done in under 4,000 miles? AS for the Dashboard? Does your service department work on them, Anderson said they didn't. I live in Anderson, Easley is not right around the corner. Let me know. If I'm supposed to have service please let me know when.

February 07, 2012

If the weather stripping on the vehicle, you just purchased, was deteriorating and discolored, how would you want it fixed? When I asked Jay Gilstrap this question, his answer was: Replace the weathe More

by echocomp328
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Haley, Jay Gilstrap
January 14, 2012

Kevin was a great guy and really made our buying a used truck a pleasure. He was honest and forth coming with sale. I would recommend anyone buying from Kevin. We love the Fat Man!!! More

by chechept
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin
January 10, 2012

I contacted Easley Mitsubishi to check on a 2012 Outlander via their internet sales department. Brandon March has been very prompt and courteous in answering any and all questions that i have asked. More

by wyckobru
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brandon March, Brandon March
October 25, 2011

I was looking for a car for my son as a graduation gift from high school and I came in on a Friday. I really wasn't sure if it was what I wanted for my son or if he would be comfortable in the 2009 Lancer, More

by blondemom67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank 'the dealmaker'
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