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East Charlotte Nissan
Charlotte, NC
560 Reviews
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560 Reviews of East Charlotte Nissan
May 11, 2026
Dishonest, Predatory, and Completely Unethical – Avoid East Charlotte Nissan My experience with East Charlotte Nissan was shockingly deceptive from start to finish. I purchased a 2024 Nissan Kicks on May East Charlotte Nissan My experience with East Charlotte Nissan was shockingly deceptive from start to finish. I purchased a 2024 Nissan Kicks on May 8, 2026, and what should have been a straightforward transaction quickly turned into one of the most unethical dealership encounters I’ve ever had. To begin with, the salesperson verbally promised me a “3‑day, 300‑mile return policy” to pressure me into signing. This policy does not exist. I relied on that promise when agreeing to the purchase, only to find out afterwards that it was completely fabricated. That alone is unacceptable. But it gets worse. Shortly after the purchase, I experienced a sudden change in my employment status that directly affected my ability to qualify for the financing. I immediately notified both the lender and the dealership. Instead of acting responsibly under a conditional delivery agreement, East Charlotte Nissan rushed to process and fund the loan within just 3 hours of the next business day—despite being told the financial information was no longer accurate. It’s hard to interpret that as anything other than a deliberate attempt to avoid having to unwind the transaction. I wanted to return the vehicle in perfect condition with all keys and documents, and requested that the deal be voided. Rather than handling the situation professionally, the dealership made the process unnecessarily difficult and dismissive. Between the false return-policy promise, the high-pressure tactics, the intentional rush to force a loan through, and the attempt to charge me lot fees just to return the car, East Charlotte Nissan has shown a complete disregard for honesty, ethics, and basic consumer protection. I am now filing formal complaints with the North Carolina Attorney General’s Consumer Protection Division, the DMV Dealer Licensing Board, and Nissan North America. If you value transparency, integrity, or even the bare minimum of ethical behavior, do not buy from East Charlotte Nissan. There are plenty of dealerships in Charlotte that don’t rely on deception and predatory tactics to make a sale. More
by alpa_kalra2000
Employees Worked With
Alex
October 02, 2025
Great customer service and I appreciate the professionalism throughout my time at this location. My salesman was an amazing and knowledgeable the informations dealing with the sale of the vehic professionalism throughout my time at this location. My salesman was an amazing and knowledgeable the informations dealing with the sale of the vehicle. Thank you all for the patience. More
by robertleggett1962
Employees Worked With
Von Boyd
November 24, 2024
We went to this dealership on Saturday, with no intention of buying a car, since it was the first one we went to..We met Troy Miller,who was so kind and professional,and told him what we were looking for. He of buying a car, since it was the first one we went to..We met Troy Miller,who was so kind and professional,and told him what we were looking for. He went above and beyond. I can't say enough good things about him. We ended up buying a car and we're so pleased with the whole experience. I hope they appreciate him at the dealership as much as we appreciate him as a salesman. We would buy from Troy again! More
by pparman45
Employees Worked With
Troy Miller
November 09, 2024
Bought several cars from this location never had an issue. Bought my 6th vehicle from them and am so disappointed in how I was treated as a returning customer this is the first time I felt like just a issue. Bought my 6th vehicle from them and am so disappointed in how I was treated as a returning customer this is the first time I felt like just a sales number and not like a customer. Be sure to triple check the finance paperwork to ensure no creative shifting of numbers occurs as they will do what is in their best interest to get the deal funded and you are left being just another one of their numbers. More
by rosenfeldt
Employees Worked With
Ollin Dunford
