East Charlotte Nissan

I bought my Nissan last year and was pretty pleased with it. However, I came in this year to just look around at a newer model and was addressed by Mr. Tom Robinson. He was very professional and patient w it. However, I came in this year to just look around at a newer model and was addressed by Mr. Tom Robinson. He was very professional and patient with me. I was ecstatic when he was able to deliver me a new car, which had a way better price, interest rate and warranty than before. I'm so happy with my new car and will certainly see Mr. Robinson again when I’m ready to upgrade. His customer service ROCKS! More

I just came across this website and had to document my terrible experience I had at East Charlotte Nissan last summer when looking for a Maxima. The sales staff used bullying techniques and were very unpr terrible experience I had at East Charlotte Nissan last summer when looking for a Maxima. The sales staff used bullying techniques and were very unprofessional. The sales staff then continued to call my cell phone for months after I made it very clear I had already found a vehicle and did not want them to call anymore. Do you yourself a favor and stay away!!!! More

I recently purchased a 2011 Nissian Altima and I couldn't be happier with my brand new car! I had never had a brand new car before and my sales consultant Tom Robinson really made my experience well worth t be happier with my brand new car! I had never had a brand new car before and my sales consultant Tom Robinson really made my experience well worth the wait! He showed me the true joy of car buying! From the moment I worked into the showroom to the moment I drove off in my brand new car he was there with me every step of the way. While there I even got a chance to work with the sales manager Tony Reid and they showed me what an awesome TEAM they are at East Charlotte Nissian. I will definitely be making my next purchase here and hope that I can continue working with such GREAT guys!!! More

I recently bought a new Nissan Murano from East Charlotte Nissan and I have to say that Tom Robinson is a fantastic sales professional. Tom was very patient while I was undecided about either purchsing a Mu Nissan and I have to say that Tom Robinson is a fantastic sales professional. Tom was very patient while I was undecided about either purchsing a Murano or the Rouge. He was patient and took me out on several test drives of the same car at my request. He was also great during the long negotiation process and end the end I was offered a great deal. Once the purchase was made Tom called the next day to make sure that I was enjoying my new truck and when I came back in to add some extras to my truck Tom made sure to know what was going on and that things were done right. Very personal and professional service. I would advise everyone to work with Tom Robinson at East Charlotte Nissan if you want trustworthy professional service. More

I was treated as if I mattered to the salesman, Tom Robinson, and Jeannine in the service dept. and the man in the finance dept. All of them made it an easy experience to purchase a new car and get out Robinson, and Jeannine in the service dept. and the man in the finance dept. All of them made it an easy experience to purchase a new car and get out of my lease (on an '08 Altima) early without penalties. I got the car I fell for in the showroom at a price I could afford without feeling as if I were run over and ripped off. Overall, it was a good experience. More

I turned in a lease vehicle (which was over the limit on mileage), purchased a new car - was told by the sales rep that Nissan would more than likely "wash" the excess mileage charge, but the ball was in my mileage), purchased a new car - was told by the sales rep that Nissan would more than likely "wash" the excess mileage charge, but the ball was in my court and I had the upper hand - since i was purchasing a new car. he stated that I would be contacted by Nissan to negotiate - the only contact I got from Nissan was a bill for the excess mileage and then phone calls from a collection agency a month later. I sent the general Manager (Geoff Secora) numerous e-mails - he has ignored all of them with the exception of the first one i sent to him - he stated he would see what he could do and get back with me - no response from him since June and I have sent him countless e-mails since then. The lady at the collection agency told me that normally dealerships "forgive" the excess mileage charge and she couldn't understand why this dealership was being so hard to deal with. I feel that I was misled by the sales rep and I am most angry because I have been ignored since the transaction took place in May, 2010. It's like they've made their money on the deal -the customer doesn't matter anymore. More

Great expierence easy to deal with when I bought my new Pathfinder. Did not have what I wanted in stock and went the extra mile to get the car for me. No run around or hassle. I would and will buy again Pathfinder. Did not have what I wanted in stock and went the extra mile to get the car for me. No run around or hassle. I would and will buy again from this store. Thanks for all of your help and I will send you many customers! More

Bought a 2010 Altima after a lengthy and unpleasant negotiation because they had the car we wanted. Paid half and financed the rest with my local bank through the dealership. Presumably they get a co negotiation because they had the car we wanted. Paid half and financed the rest with my local bank through the dealership. Presumably they get a commission and that's ok. They called three days later and wanted to finance with Chase at a lower rate. We declined because they wanted to rewrite the contract. They complained that they sold the car too cheap and wanted me to pay more - seriously! ROFL (rolling on floor laughing). 30-day tags expire in three days and no tags yet or contact from any lender. Called the dealership and they're going to "get back to me". Noticed that East Charlotte Nissan is not registered with NC corporations. Going to check their license with DMV to find who the real owners are. I feel very uncomfortable with this dealer and transaction. I see litigation/arbitration coming and I would never use them for service. Run, don't walk, from this dealer. More

In June I took my daughter to buy her first new car .The In June I took my daughter to buy her first new car .The salesman was very helpful and courteous.She drove home in a 2010 cube that she loved at a pa In June I took my daughter to buy her first new car .The salesman was very helpful and courteous.She drove home in a 2010 cube that she loved at a payment that matched.Then about two weeks later started getting calls from dealer to fax this paper and that paper.then come back and sign more forms,then fax more papers. We fax the same papers to them 5 times,I started to think the fax machine was feeding the trash can.Finally on AUG 15th had to go back and sign even more papers the finance mngr had just me her father and cosigner sign papers assuring us the deal was still in my daughters name(the lite flickered in my brain).Then he told my daughter her payment was almost$60 more then she planed.She thought she could still manage.Two day later I found out I was the proud owner of a 2010 Nissan cube.I called the finance co. that I was supposedly financed with and found out the had no contract with me.Went back to dealer again asked for a loan acct, number and they couldn't give me one (because the didn't have one).Then the sales mngr held up a paper saying here's the loan application number but wouldn't let us see the paper.I called the finance co. and had the rep talk to the sales mngr to tell him I had no account with them and that he had an expired application.He got belligerent with the finance rep and said he would spend $299 and have the application approved and then repo the car.I was furious by now took the keys and put them on the salesman's desk and walked out.Now my daughter has no car and cant get one because they ran her credit and mine 22times.I know it was 22 because another dealer we went to showed them to us asking what happened. Great first time experience for a first time buyer . More

The buying experience was less than satisfactory, including the dealership’s neglect to submit my information to the insurance company to cover my new vehicle. Fortunately, I realized the absence in including the dealership’s neglect to submit my information to the insurance company to cover my new vehicle. Fortunately, I realized the absence in coverage and took care of this myself. However, the disappointing sales experience is minor in comparison to the service I have received in the 3 months since buying the vehicle. The "Nissan Certified Used Vehicle" that I purchased 3 MONTHS AGO has been brought back to the dealership 3 times… so far! Once for a bad seal around the headlight, this after multiple phone calls and 1 MONTH was finally replaced. Second for leaking transmission fluid, which luckily was repaired the day I brought it in (still an inconvenience to drive to the dealership). Most recently, my battery died and I had to be towed to another Nissan dealership. The service department at this dealership informed me that my V8 truck had a battery equipped for a mid size car!!! After explaining the situation to multiple employees at East Charlotte Nissan they apologized that this happened, but would not be reimbursing me for the cost of the new battery or the towing fee (totaling around $250). The only explanation that they offered was that the vehicle was thoroughly inspected before I purchased it. Which implies one of 2 things: THEY ARE IN DESPERATE NEED OF NEW SERVICE TECHNICIANS; or they believe that I enjoy spending so much time and money there, that I damaged my headlight, loosened the bolts on the transmission and switched the battery for fun. At this point my only option is to report the dealership to the Better Business Bureau with the documentation of my continued issues as well as pursuing a small claims case. This may sound petty considering the amount I’m requesting for reimbursement, but at this point it is the principle of the matter!! More