My Review Of East Hills Chrysler Jeep Dodge:
I received a letter from East Hills asking that I come in to trade my 2011 Jeep for a 2014 Jeep. I called the dealership and spoke with Gary who advised they were interested in swapping out my lease. East Hills had my 2011 Jeep lease, so he said it would be an easy transition and asked me to come in to work the numbers. I took a day off of work, and went in to discuss the lease terms. Gary had my 2011 Jeep inspected and they contacted the lien holder for dealer buyout information. After working the numbers, the sales team advised that I could get into the new Jeep for nothing down and increased my monthly payment by $10. Everything was set and I was scheduled to pick up the new Jeep the following day. Another day off of work, I called Gary in the morning and he said that 'they couldn't find the car' and asked me to give them a few hours. I called back a few hours later and he said to come by and start signing the docs. When I showed up, the new Jeep was pulled up outside. Gary brought me over to it, replaced the insurance and registration and paired my Iphone to the new Jeep. Gary went inside the dealership to get the paper work together while I stayed in the Jeep testing out the new bells and whistles. While I was in the Jeep, the detail guy came over and told me that the Jeep had been on the lot the whole day but they kept going back and forth about whether or not it should be 'prepped.' So, I went back into the dealership only to be told by the sales manager, Steve, that they made a mistake when working the numbers and would need an additional $2000 down and increase my monthly payment by $40!!?!? As a returning customer and having been invited by the dealership into this new 'deal' and after everything I went through--transferring insurance and registration, etc., for them to change the deal at the last possible second is nothing short of disgusting and is the exact reason dealerships get a bad rap! Amazingly, when I contacted Atlantic Jeep in West Islip and told them about what happened, they were able to get me into the 2014 Jeep without needing any extra money or increasing my monthly payments!!!!! East Hills Jeep is a rip off and has shady business practices. DO NOT USE EAST HILLS JEEP!!!!!
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East Hills Chrysler Jeep DodgeAdded:
6/6/2013 3:44:07 PM
You are 100% correct. My team let you down. I appreciate you taking the time to speak to our owner and air your frustrations. Thank you also for speaking with me. We take what you said very seriously and we met with our sales and management team the day you spoke with us to reiterate how we expect to conduct business in a straightforward manner.
We thank you for your feedback and willingness to speak with us.
Director of Customer Service
East Hills Chrysler Jeep Dodge Ram