East Tennessee Dodge Chrysler Jeep - Service Center

Love the Rough Country power steps on our Laramie, works great! Austin and the guys did a great job for us. great! Austin and the guys did a great job for us. More

This place is joke first sale me a junk car then became a dangerous car then took car in for service and my 300 dollar okay came up missing be careful with them o I cant take my car back there so no a dangerous car then took car in for service and my 300 dollar okay came up missing be careful with them o I cant take my car back there so no oil changes for a year they o me More

Just Plain Bad! We bought a brand new Jeep Renegade from East Tennessee Dodge on July 5, 2016 for $24,368. About two weeks into owning the vehicle, we had to put a qu We bought a brand new Jeep Renegade from East Tennessee Dodge on July 5, 2016 for $24,368. About two weeks into owning the vehicle, we had to put a quart of oil in it. I just thought that maybe the dealership did not fill the oil before we bought it. The next month, when checking the oil, it was down again. I put another quart of oil in the vehicle. This time I thought it must have to do with the break in period – given that it is a brand new vehicle. Then, in the third month, we were out driving on some back roads when the vehicle flashed “low oil pressure” three quick times (within a minute) and then just simply froze up in the middle of the road. Luckily there wasn’t traffic around us at the time. We ended up putting in one quart of oil there. Got it started again and drove to the nearest Walmart and put in another quart there – just to make it back home. This was when we took it to the dealership the first time on October 5, 2016. They said that they could not see a leak and wanted to do a consumption test. They filled up the oil, added a dye and told us to come back in 1,000 miles. We didn’t make that 1,000 miles before it was more than a quart low again. So, we took it back on October 18, 2016. This time, they said that there was a leak at the back on the oil pan. We asked where did all the oil go – at least 4 quarts that we put in ourselves? They stated that it all went on a cross member under the car (which was strange as there has been no signs of an oil leak – not under the car or on our garage floor). This time they changed the oil pan (so they claim) and put some type of form-a-gasket sealant on the oil pan, filled it back up and told us to drive another 500 miles to see what happens. Know that at this time, we were afraid to drive the vehicle (and we had reason). However, we tried to put the miles on it to see what would happen. We did not even make it the 500 miles before it was ¾ of a quart low and not wanting to drive it any more. Plus, we figured out where all that oil, some 4+ quarts, was going. It went into the catalytic converter. We found this out because there was so much oil in the converter that it began to blow out on our garage floor from the exhaust pipe. We took it back in on November 10, 2016 and explain the problem and the oil. The service manager stated (at that time) that both the engine and the catalytic converter needed to be changed out. 11/23/2016 – we picked the vehicle up today only to find out that they changed the engine but did not touch the catalytic converter. We called up the service manager and all he told us was that Chrysler would not reimburse them for it. I did get an email from the general manager at East Tennessee Dodge who states; “Chrysler has refused to put a convertor in the car because they claim it is undamaged by the oil consumption.” Which is strange given that it was their own service manager who stated that it needed to be changed. Now, we have a $25,000 defective, unsafe vehicle that cannot breath. I wonder how long that will last until it dies again? I guess customer safety is out. I guess this warranty is no good. And, I guess they just royally screwed us. I also tried to contact Chrysler. I used their online form. I received a response that said they would push this off on someone else and that group would call me in 48 hours. Well, I am still waiting. More

Service Dept Service Dept is very family friendly to do business with and is super to get my 4 suv/trucks serviced and repairs done ...AAA+++ Thanks again Service Dept is very family friendly to do business with and is super to get my 4 suv/trucks serviced and repairs done ...AAA+++ Thanks again More