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East Tennessee Ford - Service Center

Crossville, TN

4.8
89 Reviews

89 Reviews of East Tennessee Ford - Service Center

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June 20, 2025

Service Department is very knowledgeable and works on the truck very quickly! Super friendly and explains what needs to be done. More

by linrio16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Coomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2025

Dropped in for an unexpected issue. The service dept took care of me and repaired it within a short period of time More

by KJD
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Coomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William
June 20, 2025

A pleasant experience. The staff was kind and friendly. They were also very knowledgeable and provided me with a statement telling what they had done to my Bronco Sport. More

by Tunderwood9406
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Coomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2025

Austin was very friendly and helpful. He was probably the nicest service person I’ve dealt with at this location. I would highly recommend him More

by BETTYSTAB13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
June 19, 2025

My service was fast and efficient. William my service representative went over my vehicle check-up throughly and asked if there were any questions or concerns. More

by BUTTERCUPARCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Coomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William
June 19, 2025

For eight years, ETF service department has provided dependable, worry-free service for my vehicles. Never had to return vehicle for any failures to do what was requested or because of any workmanship More

by CHILDXI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Pugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Lau
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2025

Serviced in fairly reasonable time. Not happy issue with car wasn’t addressed and hasn’t been fixed in years. More

by oinksnmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Authier
3.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2025

they figured out the issue and paid for it themselves because I bought used 1 month ago More

by dkmyers2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Coomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2025

Great experience as always. East Tennessee. Ford always does an outstanding job with my service. More

by STOVERWADE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Coomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Harvey
June 18, 2025

The service dept is always awesome and quick. We were in and out in just a little while. Will is always great and easy to work with More

by SMITTY26681
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Coomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will
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