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East Tennessee Ford - Service Center

Crossville, TN

4.7
39 Reviews

41 Reviews of East Tennessee Ford - Service Center

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May 31, 2025

Great dealership and friendly personnel. Happy with the work that is performed on my Edge and Escape. More

by dlrrobak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Pugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Authier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Lau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Coomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Abston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will in service.
May 31, 2025

The service staff are very professional good fast service I arrived about an hour earlier than my appointment and my truck was still fully serviced in about an hour More

by jscausey7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Coomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2025

Thomas was great in getting my car in for the tire. Had to buy a new and got to use my Ford Points. So it was a win win. He is always so nice and polite. More

by D2CHUGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Coomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas
May 30, 2025

Work was done properly and a very helpful staff answering my questions I got my car back sooner than expected More

by jc1sh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Coomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025

Will was very helpful and courteous. The work was completed in a timely manner. We were very pleased. More

by SHIPMANHAZEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will
May 30, 2025

The Service Department took care of all my needs quickly. Will is easy to work with, professional, attentive, and personable. The techs always handle the task at hand very well. More

by GKESLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Harvey
May 30, 2025

Service people were helpful and Curtious did I nice job and completed service in a timely fashion. More

by fillup27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Coomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025

This was my first experience at East Tennessee Ford. Staff were friendly and provided fast and efficient vehicle service. More

by jhapner128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Coomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William
May 30, 2025

The service was performed quickly and efficiently. When I went into the write-up area to check on my paperwork, the write-up people were talking and joking around even though my vehicle was done. Whe More

by hbeckwit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Coomes
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025

I always receive great service here. Always satisfied with the service, knowledgeable, and helpful. Friendly emplyess More

by whisman7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Coomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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