East Tennessee Ford - Service Center

Work was conducted as promised and to our approval. The pickup paperwork was prompt however, when directed to the vehicle it was not in the place I was advised it would be. I walked around for severa The pickup paperwork was prompt however, when directed to the vehicle it was not in the place I was advised it would be. I walked around for several minutes and had to come back in to figure out where it actually was. Upon determining its location, someone that appeared to be a mechanic offered to run out and retrieve the vehicle for me. Other than this hiccup, everything else met our standard for service. More

This was my first experience at East Tennessee Ford. Staff were friendly and provided fast and efficient vehicle service. Staff were friendly and provided fast and efficient vehicle service. More

I have always enjoyed this dealership. We have bought two vehicles there and all of our service is done there. They are trustworthy and professional. We have bought two vehicles there and all of our service is done there. They are trustworthy and professional. More

The service was performed quickly and efficiently. When I went into the write-up area to check on my paperwork, the write-up people were talking and joking around even though my vehicle was done. Whe When I went into the write-up area to check on my paperwork, the write-up people were talking and joking around even though my vehicle was done. When I made my appointment, the service writer asked me if I bought my vehicle at East Tenn. Ford, I answered him but that information is not germane to getting service there but leaves me suspect as to the quality of service I was to receive. More

Great service to my F150! Not keen on just getting text updates about the progress on my truck. Had to call to get an update as I would prefer to speak to a service advisor ve Not keen on just getting text updates about the progress on my truck. Had to call to get an update as I would prefer to speak to a service advisor versus get a text/email More

4 out of the last 5 visits I have had to go back to get mistakes corrected. This last time was good. Will seems to know what he is doing. I hope you have the right people in place now. mistakes corrected. This last time was good. Will seems to know what he is doing. I hope you have the right people in place now. More

Super. Manager and staff! All of the services were complete. Very pleased with everything! Enjoyed the experience! Manager and staff! All of the services were complete. Very pleased with everything! Enjoyed the experience! More

Excellent Customer Service , very easily diagnosed way the problem was. Parts were available. Service completed in less then a hour. the problem was. Parts were available. Service completed in less then a hour. More

Service was timely and everyone involved polite and knowledgeable. I was made to feel valued as a customer. knowledgeable. I was made to feel valued as a customer. More

East Tennessee Ford has top notch service and customer experience. Love the service, sales & finance team. They go above and beyond to make things right. experience. Love the service, sales & finance team. They go above and beyond to make things right. More