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East Tennessee Ford - Service Center

Crossville, TN

4.7
51 Reviews

51 Reviews of East Tennessee Ford - Service Center

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May 26, 2025

You haven’t serviced my vehicle so unsure why I am getting this request. If it’s the detail of my new truck it was dirty and not clean. More

by garybritt52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy Pugh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Authier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Coomes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Abston
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2025

Service was fast, reliable and fair priced. Great service associates!!! This was the fastest service I have ever received for an oil change.. More

by TNTDAVIS1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Coomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2025

Thomas was great helped me out with issues did great job highly recommend him to friends More

by SRMCCOLLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
May 25, 2025

I had a great experience. This was my first time going to the dealership for service. I will return, I was in and out relatively quick. More

by STEVENARBOLEDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Coomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025

Excellent service. Appreciate that they pick up and return the car to me whenever I need service. Super friendly people to work with. More

by thesasses
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Coomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025

I had my cruise control repaired and I’m very pleased with the service. Thomas in the Service department was very helpful. More

by 93hdflhs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
May 19, 2025

Great people to work with. When they tell me when my vehicle is done they are right. More

by md1billsfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Williams
May 19, 2025

Doug was friendly and helpful. I have never had an issue with the service department at East Tennessee Ford More

by iridewithjeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Coomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025

Thomas and Will are great to deal with and explained everything very well. Look forward to dealing with them next time. More

by rhaycox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Coomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2025

Fast friendly good service. Greeted politely shown waiting area. When complete Austin came and got us and explained results of check-up. More

by JDNN55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
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