East Tennessee Ford - Service Center

Always a positive experience with great customer service. Service advisor Will was able to meet my request on short notice and had my car ready ahead of schedule. Very satisfied. Thanks Will for your quick r Service advisor Will was able to meet my request on short notice and had my car ready ahead of schedule. Very satisfied. Thanks Will for your quick response. More

William provided friendly and proficiently service. Ensured my Ford points were used towards my service Ensured my Ford points were used towards my service More

Taken care of in a timely manner and stayed in contact to let me know what the issues were and when it would be finished. Much appreciated. let me know what the issues were and when it would be finished. Much appreciated. More

I did not have an appointment and drove in because my Escape had a brake light out. They got me in and fixed it. Escape had a brake light out. They got me in and fixed it. More

I am very satisfied with the service department at east tennessee ford. My service advisor always explains exactly what is going on and how much it should cost. tennessee ford. My service advisor always explains exactly what is going on and how much it should cost. More

Customer Service is great from front end to service. Shout out to Michael, who transported me multiple times, and to Will in Service that didn't stop looking until the issue with my truck was resolved. Shout out to Michael, who transported me multiple times, and to Will in Service that didn't stop looking until the issue with my truck was resolved. More

Thomas was nothing but A HELP. HE WAS POLITE & HELPFUL. HE HAD RHE JOB DONE IN AN HOUR!!! GOOD MA....HOPE YOU R PAYING HIM ENOUGJ FOR HIM TO STAY ON BOARD!!! HE WAS POLITE & HELPFUL. HE HAD RHE JOB DONE IN AN HOUR!!! GOOD MA....HOPE YOU R PAYING HIM ENOUGJ FOR HIM TO STAY ON BOARD!!! More

Everyone I came in contact was very friendly and professional. The waiting room was very comfortable! professional. The waiting room was very comfortable! More

Had a problem and arrived without an appointment and was taken care of with compassion. taken care of with compassion. More

We have always had great experiences with this dealerships service department. It is easy to get an appointment. Service is completed in the stated time frame, and the prices are reasonable. dealerships service department. It is easy to get an appointment. Service is completed in the stated time frame, and the prices are reasonable. More