East Tennessee Ford - Service Center

Everyone was great… The process was smooth and easy… The managers, the service guys and my Sales guy Hunter were all very pleasant and professional…. I’d give Hunter a 10/10 rating! easy… The managers, the service guys and my Sales guy Hunter were all very pleasant and professional…. I’d give Hunter a 10/10 rating! More

Escape Hybrid suffered from erratic module communication issues. Dealer service department investigated and resolved in about an hour. issues. Dealer service department investigated and resolved in about an hour. More

Service department always does a fantastic job. Very professional and accommodating at every visit. Highly recommend. Very professional and accommodating at every visit. Highly recommend. More

Work done on time. Workmanship good quality. Cost was appropriate and fair for the work completed Workmanship good quality. Cost was appropriate and fair for the work completed More

Excellent service an excellent repair service I will always deal with East Tennesse Ford Thank You so much always deal with East Tennesse Ford Thank You so much More

The service rep was attentive and very informative and good at his job, he answered all are questions. good at his job, he answered all are questions. More

The people in the service center a real friendly the sitting room is real clean the service manager was real polite and let me know how long it was going to take they had me in and out and about a half sitting room is real clean the service manager was real polite and let me know how long it was going to take they had me in and out and about a half an hour did a great job More

The service department at ETF in recent months has increased their pricing, replaced personnel and started pushing fuel additives. Additionally, you also have to pay an $7.00 extra with your oil chan increased their pricing, replaced personnel and started pushing fuel additives. Additionally, you also have to pay an $7.00 extra with your oil change to obtain a Motorcraft brand oil filter. Won’t be returning here again and suggest other Ford owners look elsewhere. More