Easy Honda - Service Center

The fat midget service manager Jose Ruiz is the rudest most pompous piense of work!!! Never ever come here for any maintenance. The loaner I was put in got damaged the windshield bottom left corner not i most pompous piense of work!!! Never ever come here for any maintenance. The loaner I was put in got damaged the windshield bottom left corner not intentionally driving in Houston it’s bound to happen! I notified them what happened never denied paying for the damage, when I arrived to drop off the loaner that I cleaned myself. Because it was filthy when they gave it to me and I was not going to get charged for odors or dirty car he came out wouldn’t look at me in the eyes but talked down on me not to me sucked his teeth at me demanding for my insurance deductible he said “ I like to charge money deductibles for damages on the spot!! He can want what he wants he can do his job and call the insurance and get the information and they can contact me then I’ll pay for it.!!!! He has the worst attitude and no customer service whatsoever!!! The lady helping me looked spooked by him when he demanded to know the milage on the loaner car, I put as many miles as I needed on it to get to and from work I paid high dollar for this 2025 pilot for it to at the service department 3 weeks after purchasing it! I’d rather take my business to Katy honda or any other honda dealer where they treat people with respect and not like xxxx! More

This dealership treat their customers as a first class customers. An excellent service and good quality. customers. An excellent service and good quality. More

I hate this place after today. Driving there from quite a distance and could not get an oil change. Driving there from quite a distance and could not get an oil change. More

Service Center - Showed up on time for 11:30 AM oil change appt. Was told ~ 2hr wait. Had to leave after waiting 2 hours and no update. Car was still waiting in parking lot queue. Not sure what point o change appt. Was told ~ 2hr wait. Had to leave after waiting 2 hours and no update. Car was still waiting in parking lot queue. Not sure what point of making appointment is. I understand shop backed up, but at least give customer realistic expectation or an update on status, especially after it crossed that 2hr mark so that they can make decision to wait or leave. Just a total waste of time. More

Needed complicated service on Odyssey with passenger sliding door not opening. Easy fixed it pronto with a very reasonable price. This car is a mobility van for a invalid/wheelchair and could not get it sliding door not opening. Easy fixed it pronto with a very reasonable price. This car is a mobility van for a invalid/wheelchair and could not get it fixed at ot her dealers. More