Easy Honda - Service Center

Above and Beyond Service We've been a customer of Spring Branch Honda for about 20 years. 99.99% of the time, everything is smooth. Recently we had an on-going problem We've been a customer of Spring Branch Honda for about 20 years. 99.99% of the time, everything is smooth. Recently we had an on-going problem with a tire. Neither Discount or NTB could find the problem, and Spring Branch just kept filling up the tire with air every month or so. Spoke with Mr. Ali Bharwani about the issue and he was very understanding and told me to bring the vehicle in the next morning. They found a pinhole size leak in the tread. Fixed the issue, refilled all the tires with nitrogen and provided courtesy transportation to and from work. Did I mention they didn't charge us for the non-warranty work? Now that's customer service. So in the long run they will benefit from our loyalty, but I wanted to share that this dealership and service manager really do care about their customers. Many thanks. More

Complete waste of time!!!!!!!!!!! Complete waste of time!!!!!! On the morning of 10/19/17, I scheduled an appointment on line for a state inspection for the following morning. Within Complete waste of time!!!!!! On the morning of 10/19/17, I scheduled an appointment on line for a state inspection for the following morning. Within 30 minutes, I received a confirmation email (Confirmation Code X04K0EB438) for my scheduled state inspection. On the following morning, I take a day off from work and show up for my scheduled appointment. After being greeted by the service advisor, she proceeds to tell me the state inspection machine has been broken for over a week. When I voice my displeasure at not having been contacted, she states that it is the call centers fault. After getting nothing but excuses from the service advisor, I ask to speak with the service manager. He finally comes out and apologizes but again claims it is not their fault because they are unable to block options that are not available when scheduling appointments on line. I asked why they can’t simply contact customers since they have all of the contact information. He says that is a good idea and that he will bring that up in their next meeting. Here is another suggestion for Rick Bear, the service manager, maybe Spring Branch Honda needs a new service manager who understand what customer service is! More

Spring Branch Honda- Houst Service Dept and Service Manager Since we bought Honda CRV in 2014, we had excellent service and Service Manager Mr. Ali. Wonderful Manager!!! We strongly recommend in Honda owners t Since we bought Honda CRV in 2014, we had excellent service and Service Manager Mr. Ali. Wonderful Manager!!! We strongly recommend in Honda owners to take your car to this dealership both for buying and serving More

A place to go for Excellent Service On Nov 15, 2016, I was catered by Mr. Bhavik Patel from Honda CRV Service for my first motor oil change @ 5K miles. Since I already purchase oil chan On Nov 15, 2016, I was catered by Mr. Bhavik Patel from Honda CRV Service for my first motor oil change @ 5K miles. Since I already purchase oil change package, I did not worry about the details. Everything is taken care of and the task is completed without any hassle. I was also offered shuttle service back to my home while the car was being service at the station and was later picked up on time when the car was ready. Excellent service was catered to me and I appreciate that. More

Disappointment I had oil change service on my Honda Civic last weekend. I have always gotten my cars serviced at dealerships, either Russel and Smith or Spring Branc I had oil change service on my Honda Civic last weekend. I have always gotten my cars serviced at dealerships, either Russel and Smith or Spring Branch. During the service the employee "Solomon" comes and asked me if I had liked to get my transmission fluid and brake oil replaced as it looked very bad upon inspection according to him. This was the same thing that they told me six months ago. I asked him how often should I get this thing done. He told me that the transmission fluid should be changed once every "30000" miles and the brake fluid should be replaced once every "three" years. I asked him to go ahead with it. About 20 months and 15000 miles ago, I had the same work done at Russel and Smith Honda. Within a year these guys were asking me to get the same stuff changed, since they didn't had the knowledge that I got it done already at Russell and Smith Honda. Once the service got done, I showed the document/receipt from Russel and Smith for comparison and he was suddenly apologizing. I trust them with my car and they gave me false information on the services needed. More

Excellent Service writer Durond Johnson was first service person I met on my visit to Spring Branch Honda, and from that time onward he has assisted me in my auto service need Durond Johnson was first service person I met on my visit to Spring Branch Honda, and from that time onward he has assisted me in my auto service needs and is my advocate for my vehicle service. I would Highly recommend him to anyone that needs service at Spring Branch Honda. More

Great Experience! I moved here from Dallas, TX and Spring Branch Honda is close to my home. I must say that the service reps treated me with respect and dignity. Wayne I moved here from Dallas, TX and Spring Branch Honda is close to my home. I must say that the service reps treated me with respect and dignity. Wayne McCuan has been a "SAINT" each time I've taken my 2014 Honda Accord to Spring Branch for service. I can honestly say that this dealership balanced the xxxx out of my tires and I was extremely satisfied. Thank you Spring Branch for welcoming me to Houston and I welcome out continued relationship! More

great service The service consultant Durond Johnson did a excellent job with me when i brought my car in for service' If i could i would give him more than 5 star The service consultant Durond Johnson did a excellent job with me when i brought my car in for service' If i could i would give him more than 5 star rating-ask for him More

Car Service Got great service at spring branch honda on my recent visit for an oil change and tire rotation. The wait was shorter than what was promised. Yeah. Ma Got great service at spring branch honda on my recent visit for an oil change and tire rotation. The wait was shorter than what was promised. Yeah. Maria was my service advisor this time and she was amazing. Very prompt, knowledgable and kept me in the loop on how the service was going. I used to get Pat but she is now retired. Erik, who I often get as my service advisor is fantastic too. Always does a great job. Did I mention I have had Honda's for 28 years. My pilot runs great. No issues and I just love the ride. I tried.the jeeps but there is nothing like a Honda. And Roxanna the cashier was amazing. So friendly. More

Should have purchased elsewhere I recently bought an Accord 2015. No mechanical issues thankfully, but was, and still am having issues with my windows. When on the highway you can he I recently bought an Accord 2015. No mechanical issues thankfully, but was, and still am having issues with my windows. When on the highway you can hear the air coming through and its the most annoying thing ever. Anyway, a week I later took my car in and had to leave it there for the day. I picked it up the next day and still heard the whistling sound, a couple of days later I noticed that the seals running vertically down the doors were lose! When driven on the highway it fans out as if its about to take off. Not just on the driver side, but both driver and passenger. I called the guy who was AND STILL IS working on my car (Wayne) no answer TWICE, left voicemails, NO returned call. I was finally able to get a hold of him and it turns out one ONE part was ordered when I specifically told him both driver and passenger sides were lose. Apart from not returning my calls he had an attitude when he finally got on the phone after he was in the background telling another guy what to say to me. Honestly, it really pisses me off that I cant get one SIMPLE thing fixed and done RIGHT the first time and for Wayne to not return my calls when I call to ask about my parts. I make my car payments on time Honda, I expect the same type of service from you. More