Ed Morse Cadillac Brandon

Certified doesn't mean what it used to At the end of December 2018 I finally was able to purchase my retirement gift, a 2016 Cadillac Escalade, after 22 years of service in the U.S. Navy. At the end of December 2018 I finally was able to purchase my retirement gift, a 2016 Cadillac Escalade, after 22 years of service in the U.S. Navy. I decided to purchase a certified vehicle because Cadillac provided a warranty and a guarantee that the vehicle was safe, dependable, and met the high standards of the Cadillac brand. Since my purchase I have had nothing but issues. I bought the SUV with about 38,500 miles on it. It’s practically and new truck and was still under the factory warranty as well. I have had to return my “Certified” SUV to the dealership three times already. The first was because one of my Key Fobs did not work. During the first week of having the truck the radio CUE system stopped working and needed to be replaced. And recently, less than 3000 miles and 3 months later after purchase, my front brakes on the truck were so bad that it was rubbing metal to metal between the rotor and pads. This is the reason I am writing this letter. I bought my truck in Brandon, FL at Ed Morse Cadillac. I live in Jacksonville, FL however the certified SUV I had been looking for turned up there as I did to purchase my retirement gift. Last week my brakes started squealing to the point they sounded like a train trying to emergency stop and I had to take the SUV in for the 3rd visit to a locally certified Cadillac dealership, Claude Nolan. I have received nothing but the best service there. My servicing agent told me that my brake pads and rotors needed to be replaced because the pad was down to the medal. I asked how could that be for a certified Cadillac SUV that has less than 3,000 miles and 3 months on it? They told me to call Ed Morse Cadillac, who certified my vehicle, to see if that part was looked at during the certification process. Just so happens it had been looked at. Claude Nolan, my Jacksonville certified dealership, was in such disbelief that they told me to take the rotors and pad to show Ed Morse in case they didn’t believe me. After talking to Cheryl Hennen (warranty manager) and George Voltsis (Service Manager) about if they were going to refund my money because no certified vehicle should have metal to metal brakes in such a short period of time they provided nothing but excuses. They asked questions like, “where you towing anything or what kind of driving were you doing?” Does it matter, that is what the truck is built for. For the record, all I have been towing is my kids around. I was also provided the excuse of, “we didn’t get to see the rotors and pads by one of OUR technicians so we won’t pay for it.” I bought it from a certified dealership and took it to be repaired at another certified dealership. If Cadillac trains their mechanics the same should it matter where I take it? I have sent pictures of the scrapped up rotors and bare metal pads and they still treat me as though I am a nobody. I would not recommend Ed Morse Cadillac to anyone in my circle of friends and family nor anyone in my Veteran’s group. I have spent my time taking my “Certified Cadillac” to the dealership on 3 different occasions to fix “certified” items and this time I’m out of pocket $598. When I asked the service manager, “what would happen if my family was in the truck with me and my SUV didn’t stop” he blew me off and proceeded to tell me that if his mechanics didn’t see it they aren’t responsible. I feel sorry for the cold-heartedness of this dealership and anyone who buys a car from them. They could care less about me, it’s all about the dollar. Ticked Off Vet, B.G. More

Excellent service Always receive excellent service with Mike. Murphy. Timeliness and friendly staff. Including the driver who took me back to work. I would recommend to Always receive excellent service with Mike. Murphy. Timeliness and friendly staff. Including the driver who took me back to work. I would recommend to anyone. More

Excellent Service Neil is very professional and a great General Sales Manager. He not only made the process easy for my wife and I; he also made it a great experience. Neil is very professional and a great General Sales Manager. He not only made the process easy for my wife and I; he also made it a great experience. Neil and his staff really embrace the term “ service after the sale” which, goes a long way for me. I’ll definitely buy from him and his staff in the future without any hesitation. I highly recommend this dealership not only for buying a car but, also getting the information you need to enjoy the features and benefits of your new/used car. JC More

Joe was great! Every time we walked in and was warmly greeted. Joe was super accommodating and helpful. He made the experience what it was! Thank you, Joe! Every time we walked in and was warmly greeted. Joe was super accommodating and helpful. He made the experience what it was! Thank you, Joe! More

Great experience! I’ve been serviced by mike Murphy the past five years He always took care of me He’s very professional and always took care of my issues Great ex I’ve been serviced by mike Murphy the past five years He always took care of me He’s very professional and always took care of my issues Great experience More

Excellent Sean Farazad is an asset to your dealership. He has always gone beyond the norm to provide excellent customer care in person, by phone or email. Tha Sean Farazad is an asset to your dealership. He has always gone beyond the norm to provide excellent customer care in person, by phone or email. Thank you for allowing me to trade my XT5 for a XT4, we love it so far. More

Will Definitely Uses Randall Lovell AGAIN!! We just purchased our 2019 Cadillac CTS from Randall and our experience was as excellent as when we purchased our 1st Cadillac 2017 XT5 AGAIN FROM RAN We just purchased our 2019 Cadillac CTS from Randall and our experience was as excellent as when we purchased our 1st Cadillac 2017 XT5 AGAIN FROM RANDALL in Oct 2017. Randall has not only the requisite skills required (courteous, professional, diligent and knowledgeable) BUT he is also a pleasure to work with. We will definitely recommend Randall to our family and friends. We love both our cars and will again seek out Randall for our next purchase! Ken and JoAnn Fonte' More

Excellent service Made an appointment to change engine oil and rotate the tires. Arrived at the dealer in Brandon and the person who made my appointment over the phone Made an appointment to change engine oil and rotate the tires. Arrived at the dealer in Brandon and the person who made my appointment over the phone mistakenly gave me an appointment in the Tampa dealer. I have always taken my car to the dealer in Brandon which I live close by. My usual service rep Michael Pullaro saw me and came by to say hi and asked who was I there to see. When I told Michael he looked up my appointment and saw that they scheduling department made a mistake and had me going to Tampa instead of Brandon. He immediately said no problem and took care of me. That's what I call Excellent Service. Thank you Michael! More

Great Experience Joe DiPaula was very professional and knowledgeable about the XT5 vehicle. Answered all of the questions and concerns we had. Great Experience at Ed Joe DiPaula was very professional and knowledgeable about the XT5 vehicle. Answered all of the questions and concerns we had. Great Experience at Ed Morse Cadillac Brandon and with Joe. Thanks Joe! More

Friendly, easy to work with! The team at Ed Morse Cadillac Brandon made my buying experience a breeze! They took care of everything from trading in my old car, changing over my ti The team at Ed Morse Cadillac Brandon made my buying experience a breeze! They took care of everything from trading in my old car, changing over my title/insurance, financing and even washing and getting it ready to drive off the lot. The service department is great - fast, easy to make an appointment and super clean! Everyone I’ve encountered was friendly, professional and eager to help. This was my first Cadillac purchase but it won’t be my last. I will be back to Ed Morse Brandon! More