Ed Morse Cadillac Brandon

New car purchase I had A great experience. I love my new vehicle! Corey was very helpful in finding the perfect car for me. I didnt feel pressured like i normally have I had A great experience. I love my new vehicle! Corey was very helpful in finding the perfect car for me. I didnt feel pressured like i normally have in the past at other dealerships. Corey made the process really easy! We will definitely purchase another vehicle from this dealership again! More

Always Great Service! The three years we have been using your service has only been outstanding. Eric is on top of everything. The value very surprising. Your tire price wa The three years we have been using your service has only been outstanding. Eric is on top of everything. The value very surprising. Your tire price was the best by a lot. More

Best Dealership in Tampa Bay I've bought 3 Cadillacs from Ed Morse Brandon and I will continue to return. It is a very well-run business with phenomenal customer service both in S I've bought 3 Cadillacs from Ed Morse Brandon and I will continue to return. It is a very well-run business with phenomenal customer service both in Sales and in Service. I've always been taken seriously and catered to, whether finding the right vehicle to buy or lease, or simply coming in for regular maintenance. I usually have something very specific in mind when purchasing a vehicle and the team at Ed Morse has come through each time with the perfect car! My current CTS sedan that is decked out like a "V" (but not a V!) is the coolest car ever. When I've had questions about service related items, my service guy (Mike) always gets right back to me and never hesitates to resolve issues immediately over the phone, when possible. When visiting the dealership for service, the waiting area is comfortable and well-appointed with snacks, beverages, etc I can't say enough about this place and will continue to be a loyal customer. More

Great service Please continue to do good job . You took the time to answer all our questions. Your salesmanship was everything I wanted in a salesperson. You are an Please continue to do good job . You took the time to answer all our questions. Your salesmanship was everything I wanted in a salesperson. You are an asset to this company. Hope they appreciate you as I do. More

Al Carter, a professional who cares. Al is a true professional that absolutely blew me away with how honest and straight up he was. No pressure sales demeaner, just a good listene Al is a true professional that absolutely blew me away with how honest and straight up he was. No pressure sales demeaner, just a good listener and he follows up at comfortable genuine pace. I can’t say enough about him. I really wanted a car from their fiat lot but it wasn’t certified. Al went through a ton of wickets to get that done and we ended up with a loaner while they updated a recall. He even found a matching floor mat to replace one that was missing after I bought the thing! I hope I wasn’t his worst client but I know he was the best salesman I’ve ever dealt with. For that, we will certainly be back next year! More

Disappointing Experience I've spent the past weekend test driving vehicles and narrowed my decision down to two, one of which was a Cadillac. I was in the area and wanted to t I've spent the past weekend test driving vehicles and narrowed my decision down to two, one of which was a Cadillac. I was in the area and wanted to take a final test drive before I made my decision. I stopped in at Ed Morse and was directed to Derryl. I was honest with him and told him that I simply wanted to take the vehicle out for a test drive. Derryl showed zero desire to assist. Rather, he went through the routine of what I wanted in a vehicle. I told him multiple times I only wanted to take the vehicle out for a test drive. He continued to press and insinuated that I was wasting his time, going as far to state that I was out joy riding. I thanked him for his time and left the dealership. I was very disappointed in my experience at Ed Morse Cadillac and offended by by interaction with Derryl. I do not recommend dealing with this individual. More

I was there to have a light replaced. Mike was very considerate and did an outstanding job with my repair work. The car was also washed and cleaned to my satisfaction after the repair. I Mike was very considerate and did an outstanding job with my repair work. The car was also washed and cleaned to my satisfaction after the repair. I look forward to an excellent experience with Ed Morse Cadillac. More

Customer service is not customer selling I’ve been on/off disappointed with Morse service for the past 5 years. As of today...we are done. I’ve driven from Lakeland to Clearwater to try Dimmi I’ve been on/off disappointed with Morse service for the past 5 years. As of today...we are done. I’ve driven from Lakeland to Clearwater to try Dimmitt. Let’s fast forward to the last straw and what has finally caused our divorce. CUE. Yep...the infamous CUE system. After having this unit serviced a few times and, ultimately replaced by Morse, it’s out AGAIN. That’s a Cadillac embarrassment for another day. But, why would the service manager simply brush me off with “we will try to reset and see if that helps; otherwise, you’re looking at $1100-$1200 to replace”. Oh, and then proceeds to “advise” I need $900 in fluid changes. Yep...getting right on it 👌🏼. The nerve. Why would my husband, a moderator on several car forums, hit the forums and find that Cadillac has a refurb and Goodwill program to assist with repairs for this KNOWN debacle(?). So, we’ve been working with an “Infotainment” rep out of CA to get assistance. I told Cadillac, I was not going back to Ed Morse because they are only interested in selling not servicing. They called Dimmitt for me. I’m sitting at Dimmitt waiting while the CUE system is being replaced. They contacted Cadillac and got it authorized for replacement for $155 deductible from me. Ed Morse...why did you not do the same? I can only assume there is some type of compensation or bonus attached to service manager compensation that causes them to gauge instead of fo what is fair and just. Shame on you. Never again. It’s a beautiful, peaceful time of reflection to cross the bay and come 50+ miles to Dimmitt, my new servicer. Where do you think we will buy when we get ready? Ed Morse? So silly!! You lost far more than $1200 for a CUE and $900 for fluids. Far more. Divorce is very expensive. Bye bye now. More

GREAT EXPERIENCE Joseph was great thru the whole experience. He knew exactly what I needed to get done and made it happen. This is why I work with Ed Morse Cadillac in Joseph was great thru the whole experience. He knew exactly what I needed to get done and made it happen. This is why I work with Ed Morse Cadillac in Brandon. More

My fantastic newXT5 When I came to the dealership I really wasn't sure what I wanted other than a new vehicle I saw the Xt5 and new that was it, I met Joe and felt so com When I came to the dealership I really wasn't sure what I wanted other than a new vehicle I saw the Xt5 and new that was it, I met Joe and felt so comfortable with him very easy going cared about what I was saying . What a great person. Every one I had contact with was very nice and you could tell that's just the way there personalities were always. Luv them all. I woul d definitely buy another vehicle there in the future... More