Ed Morse Cadillac of Delray Beach

I bought a couple high end Cadillacs here and even though the management was good the service advisor David Silverman kills this dealership. This advisor never answers his phone or returns emails unless you the management was good the service advisor David Silverman kills this dealership. This advisor never answers his phone or returns emails unless you complain to management then he responds in emails with very short and abrupt responses. Example. I received an email with only the words “Ready”. When I ask was everything repaired I get a short response of “ I’ll speak to you when you pick up the car”. So I go to pick up the car and a few things were not repaired and I’m missing one of my key fobs. After arguing that I gave addl key fobs to his manager he called me a liar in front of other customers. Degrading me in front of other customers because he was too lazy to contact his boss who later called me on the phone to tell me he has it and I should come back to pick it up. Do I get an apology from Mr David Silverman? Not a chance. Will I ever bring my car back to this dealership? As long as David Silverman is the advisor for the EV’s then no I would not go back nor will I purchase another vehicle at ED Morse Delray Cadillac. Maybe after this review his manager will contact me about my many issues with this advisor. I will say the manager I have dealt with Armando has been very pleasant. UPDATE: 7/15/2025 A few days after I posted this review I received a phone call from Armondo one of the managers from Edmorse Delray Cadillac and he wanted to discuss my issue with the Service Advisor. I told him an apology would be nice from David Silverman who is the service Advisor. Later that day Armondo called me back with Mr Silverman in his office and he did offer his apology for his behavior. I did accept his apology and told the manager in the future I would prefer another advisor for future visits and he agreed. More

Chris was great! Finally got my mom car as a mama of 3 I needed a bigger car! Finally got my mom car as a mama of 3 I needed a bigger car! More

This transaction was extremely smooth and easy. It was not like that at a previous time and I was apprehensive to come back to Ed Morse, but Chris Trombley and his team made the experience nice and It was not like that at a previous time and I was apprehensive to come back to Ed Morse, but Chris Trombley and his team made the experience nice and streamline. More

Great Salesman! Quick turnaround processing paperwork! Good interest rates! Looking forward to the next purchase! Quick turnaround processing paperwork! Good interest rates! Looking forward to the next purchase! More

Chris Trombley and the entire team are real professionals. Wonderful experience ! WOULD RECOMMEND THEM TO FRIENDS AND FAMILY. professionals. Wonderful experience ! WOULD RECOMMEND THEM TO FRIENDS AND FAMILY. More

Honestly very impressed with this dealership , efficient , effective and easy to work with. Highly recommend - Chris is great !! , effective and easy to work with. Highly recommend - Chris is great !! More

I had a great experience working with Alan. He demonstrated professionalism and clarity. Don’t hesitate to contact Alan He demonstrated professionalism and clarity. Don’t hesitate to contact Alan More

It's not every day dropping money at a car dealership is an enjoyable experience, but that's exactly MY experience with Ed Morse Cadi. Alan Berkowitz was a very friendly salesman to deal with & the manag an enjoyable experience, but that's exactly MY experience with Ed Morse Cadi. Alan Berkowitz was a very friendly salesman to deal with & the manager Brandon was very pleasant & accommodating. I know "it's their job", but again, they were great dealing with ! More

All the people have been very friendly respectful and trying in every way to make me comfortable with them. It has been a pleasure for me. Thank you trying in every way to make me comfortable with them. It has been a pleasure for me. Thank you More

I have had great experiences with Ed Morse Cadillac. I commend Paul and Alan for always being available to explain and help when we need it. We love the new Lyriq and get so many compliments wherever w I commend Paul and Alan for always being available to explain and help when we need it. We love the new Lyriq and get so many compliments wherever we go!! The service department is efficient and if you need a car they get a loaner. If you want a ride you get Uber! More