Ed Morse Cadillac of Delray Beach

★★★★★ A Complete 180° – From Frustrated to Extremely Impressed at Ed Morse Cadillac Delray Beach Last year I left a negative review after a disappointing service experience and even had to escalate the Impressed at Ed Morse Cadillac Delray Beach Last year I left a negative review after a disappointing service experience and even had to escalate the issue to the manager, Armondo Davila, who stepped in and made things right. I wasn’t sure what to expect when I brought my 2024 Cadillac Lyriq back this week, but this visit was night-and-day different — easily one of the best dealership experiences I’ve ever had. I was fortunate to work with service advisor Chris Toskulauzidis this time, and I can honestly say he is an absolute stand-up professional. Chris was kind, attentive, and proactive from the moment I arrived. He listened carefully to every concern, kept me updated almost daily, and truly went above and beyond. He personally took my Lyriq on multiple test drives to track down the noises I was hearing and made sure everything was fixed correctly before returning the car. The master technician on Lyriqs, Brian, was equally outstanding. He diagnosed the issue perfectly, applied the latest service bulletin that Cadillac released, and completely resolved a problem that had been plaguing my car for months. Brian even took the time to explain everything to me in detail so I fully understood what was done. I was provided a comfortable loaner vehicle the entire time, and when I picked up my Lyriq it was running better than ever. To Chris Toskulauzidis, Manager Armondo Davila, and Master Technician Brian — thank you from the bottom of my heart. You three represent what true customer service should be. You turned a previously frustrated customer into a very happy one, and you’ve absolutely earned my future business and my highest recommendation. Ed Morse Cadillac Delray Beach — keep these gentlemen around. They are the reason people will drive out of their way to service here. Highly recommend this dealership! More

not recommended. promised a printed title in 2 weeks. waited for 5 weeks. can t export before. also other promises where not kept. just fairytales. promised a printed title in 2 weeks. waited for 5 weeks. can t export before. also other promises where not kept. just fairytales. More

Chris Tromblay is the man he will get you the deal! !!! Trust me Ed Morse got me my 2nd lyric!!! !!! Trust me Ed Morse got me my 2nd lyric!!! More

Dealing with Chris was a pleasure! My wife and I love the the new Escalade! My wife and I love the the new Escalade! More

Amazing service and attention from Alan Berkowitz. Super happy with my new car! I would definitely recommend Ed Morse and Alan Super happy with my new car! I would definitely recommend Ed Morse and Alan More

The purchase of the Cadillac XT4 was probably the smoothest and most professional automotive transaction, I have had. Alan was more than willing to answer any questions I had and made the process sea smoothest and most professional automotive transaction, I have had. Alan was more than willing to answer any questions I had and made the process seamless. More

Easy deal which is what I was looking for. No nonsense, appreciated Chris's straight forward approach. Sales manager and finance person were both stand up. No nonsense, appreciated Chris's straight forward approach. Sales manager and finance person were both stand up. More

Extremely knowledgable and empathetic to my requirement in my vehícle options. The best at his job. in my vehícle options. The best at his job. More

Very nice experience. ..would highly recommend buying. Chris and team were great. Been looking for this vehicle for quite some time now...thanks! ..would highly recommend buying. Chris and team were great. Been looking for this vehicle for quite some time now...thanks! More

This was a really great experience! Chris was GREAT! He was one of the Best Salesman we've experienced! Chris was GREAT! He was one of the Best Salesman we've experienced! More