Ed Morse Kia Rolla
Rolla, MO
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311 Reviews of Ed Morse Kia Rolla
Service Department is Top Notch I have dealt with a lot of dealerships. While salesmen do what they do to sell a car. The service department at Kingdom Kia is why I will buy another I have dealt with a lot of dealerships. While salesmen do what they do to sell a car. The service department at Kingdom Kia is why I will buy another one when I wear this one out. 128,000 and runs like new. More
Tire losing air Quick service! Was able to get car in quickly and then serviced quickly as well. Will continue to bring our Kia as the service is this good. Quick service! Was able to get car in quickly and then serviced quickly as well. Will continue to bring our Kia as the service is this good. More
Service, sales Everytime I’ve gone in there with my aunt to get her car serviced and checked out, the customer service of the people we’ve worked with has been absol Everytime I’ve gone in there with my aunt to get her car serviced and checked out, the customer service of the people we’ve worked with has been absolutely amazing. They are the most friendly, cooperative people. They have amazing teamwork and I have not once seen anybody with a bad attitude. They are highly recommendable. More
Chase Always friendly and makes great deals happen! Friendly and outgoing. Very clean service department, and easy to find! There's free coffee and wifi too Always friendly and makes great deals happen! Friendly and outgoing. Very clean service department, and easy to find! There's free coffee and wifi too! More
Great experience The way I am greeted as I walk in the door is a great quality that they are excellent at thank you Chase truly appreciate it The way I am greeted as I walk in the door is a great quality that they are excellent at thank you Chase truly appreciate it More
Awesome Service Dept The service department is always super friendly, meeting me by my car and even returning it to work for me after dropping it off. I would highly reco The service department is always super friendly, meeting me by my car and even returning it to work for me after dropping it off. I would highly recommend them to anyone and everyone with a vehicle who is looking for a personalized service experience. More
Service center was friendly and quick. Kingdom gives excellent service every time.. they do the work needed. I feel mo pressure to do more than whats needed. Im told when something else may Kingdom gives excellent service every time.. they do the work needed. I feel mo pressure to do more than whats needed. Im told when something else may be needed. More
AWESOME SERVICE DEPARTMENT The service department was great met by the door, knew my name, they have a great waiting are with entertainment for the kids, and the service was ver The service department was great met by the door, knew my name, they have a great waiting are with entertainment for the kids, and the service was very quick More
excellent service Called to schedule oil change and was able to make appointment that same day. Was met at front door and offered fresh coffee while we waited. Frien Called to schedule oil change and was able to make appointment that same day. Was met at front door and offered fresh coffee while we waited. Friendly and all questions answered. Additional maintenence tips were given to ensure warranty forever was understood. Awesome. More
Sales fraud / Bait-n-Switch / False Advertising In the search to purchase a new vehicle for our daughter, my wife & I researched on 2/12/16 an advertised sale on the website of Kingdom Kia in Rolla, In the search to purchase a new vehicle for our daughter, my wife & I researched on 2/12/16 an advertised sale on the website of Kingdom Kia in Rolla, MO for a new 2015 Kia Optima LX offered at $16,860 (website ad still available as of 2/16/16 at 4:00p). Interested, we placed a phone call on 2/12/16 at 2:23p and spoke with Brittany Guerrette who is the Kingdom Kia Internet Sales Manager. We spoke at length with her about this vehicle, confirmed availability, pricing, options, rebates offered, etc. Brittany wanted to verify everything with the floor sales manager, so she offered to call us back once everything was confirmed. She called us back 2/12/16 at 3:07p and confirmed availability of the advertised new black Kia Optima 4DR SDN LX for $16,860 and that we qualified for all the rebates shown/offered. She also said that she had availability of a white 2016 Kia Optima LX with the features we were interested just rolling off a truck and still shrink-wrapped that they would offer for the same rebates making the car $16,830 out the door. We were also interested in this vehicle, and Brittany said she would verify the deal and availability with Damon Bartz, the floor Sales Manager). Brittany called back 2/12/16 at 5:32p and said she confirmed with Damon availability of both vehicles at the confirmed prices shown above. We made an appointment for the next morning 2/13/16 at 10:00a and Brittany emailed us a confirmation and confirmation code. The next morning on 2/13/16 at 9:33a, I called and spoke with Brittany to confirm both cars were still available for us to test drive, re-confirmed the pricing, and verified we would be driving from Ozark MO to Rolla MO to test-drive/purchase the advertised black 2015 Kia Optima LX. She confirmed and said she was looking forward to seeing us in a few. With my wife & daughter in tow, we took off work and the three of us drove the 125 miles to Rolla, was met by Damon Bartz the Sales Manager. After introductions, he immediately said he wouldn’t honor the deal on the 2016 white Kia Optima and preceded to hard-sale us on a new 2016 Kia Optima for $21,470, $4,610 more than the advertised price and the price we had agreed on through our "confirmation." We asked to see the other negotiated deal 2015 black Kia Optima shown on the internet for $16,860, and after waiting 30 minutes for Damon to come back, he said that car was not available to sell as it was a “service vehicle.” Damon then tried to hard sell us on a different used 2011 Kia with 40K miles that he said he would try to negotiate the price to get it in our ball-park. We re-asked multiple times about the either of the deals that Brittany confirmed with us and Damon said he would not honor the 2016 deal and he couldn't sell us the advertised vehicle. I asked to speak with Brittany and/or to have her come out from her hidden office in the back to speak with us and at least apologize to us, and Brett said “well, that’s not gonna happen.” Brett then asked us to leave the dealership with a parting statement of “…and don’t come back.” More