Ed Napleton Honda in Oak Lawn - Service Center

This dealer gives the Honda name a horrible reputation. Their managers are NEVER around. ALL calls are sent to voicemail. The sales rep have HORRIBLE customer service and the service department needs all N Their managers are NEVER around. ALL calls are sent to voicemail. The sales rep have HORRIBLE customer service and the service department needs all NEW STAFF! They only care for their pockets. They DO NOT cater to the needs of the customer. I went there for oil change, they did not honor the maintenance plan. I called the maintenance plan provider and was told there was NO REASON why they would turn me away. Well they did. I would advise people to AVOID, AVOID, AVOID this dealer! You've been warned! More

Gerald Griffin, "GG" still cares for my Honda like "family" It is most appreciated. Thanks! "family" It is most appreciated. Thanks! More

I came in just for service and had the chance to talk to one of the salesman Hugo Hernandez ! I will be back to purchase a car with him ! one of the salesman Hugo Hernandez ! I will be back to purchase a car with him ! More

It is always a pleasure to visit with and talk to Gerald he’s very knowledgeable about the vehicles. I will bring my family member’s in to see him when there looking for a new car vehicle. he’s very knowledgeable about the vehicles. I will bring my family member’s in to see him when there looking for a new car vehicle. More

Was very informative and helpful! Took time out to assist me with my car to show when I might need repairs. Took time out to assist me with my car to show when I might need repairs. More

Brought my 2016 Civic in for service. Meliton Cruz was friendly & knowledgeable & best of all got my car done in timely manner on busy Saturday. That’s why I keep going back. Meliton Cruz was friendly & knowledgeable & best of all got my car done in timely manner on busy Saturday. That’s why I keep going back. More

I recently bought my second Honda CRV that I purchased with the help of Gerald Griffin. I am very satisfied with this dealership and recommend Gerald should you want help in buying your next car Also, with the help of Gerald Griffin. I am very satisfied with this dealership and recommend Gerald should you want help in buying your next car Also, the service department is excellent. I just had my routine maintenance done and Chris was very pleasant, explaining what needed to be done Go to Napleton Honda in Oak Lawn! More

I needed help with the key fob and brought it in to Napleton in Oak Lawn and was helped by Chris Lemmon, he could not have been nicer and fixed my fob in minutes. 👍 Napleton in Oak Lawn and was helped by Chris Lemmon, he could not have been nicer and fixed my fob in minutes. 👍 More

I was looking to trade in my 15-year-old car for a new one, but didn’t want to pay thousands over sticker price. My salesman Jimmy was amazing. He helped me make a decision and I feel like I got a great d one, but didn’t want to pay thousands over sticker price. My salesman Jimmy was amazing. He helped me make a decision and I feel like I got a great deal and I got way more than Carmax was offering me for my trade. Thanks Jimmy for your help. More