Ed Voyles Kia

When I leased a vehicle in June 2024, I was told the vehicle had been transferred to them and they did not have the second key but that they would contact me within two weeks when it arrived. They did n vehicle had been transferred to them and they did not have the second key but that they would contact me within two weeks when it arrived. They did not contact me. Over a month later I followed up with them and they said they were ordering a new one. Again, I had to follow up with them. By the time they got it, I had become ill and was unable to make that long of a drive. I said I would pay them to mail it to me, but they said I had to be there to program it with the car. I was never told that previously. Now that I’m healing and able to drive, their sales assistant, Kaley is telling me she has no record of owing me a key. Thankfully, I have all of the records talking with them about it, including direct emails and texts with her. This is after she’s been rude and unhelpful in general. For the record, they didn’t even tell me they didn’t have the second key until after I signed the paperwork selling them my current car. They also try to bribe you into a 100% rating by saying you’ll get something like all weather floor mats if you give them a 100. Unsurprisingly, they only seem to respond when you have a positive experience. More

Bought a new car in August from Ed Voyles Kia in Smyrna. Overall negative experience. Was told by salesman that new 2025 Kia's had "bumper to bumper" 5 year - 60K warranty. Unfortunately, found this untrue Overall negative experience. Was told by salesman that new 2025 Kia's had "bumper to bumper" 5 year - 60K warranty. Unfortunately, found this untrue fact out at closing! This warranty turns out to be "limited". Kia extended warranties do not include things like the A/C! Also, was told my new Kia supported wireless Android Auto / Apple Car Play. After attempting to get to work, Kia customer service told me yesterday that some models don't have this feature including my new car! I complained to the Sales Manager multiple times and got no response. Avoid this dealership! More

I bought a Kia Sportage from them. ..it had a rattle in the back so I took it back for service and was told they had fixed the issue......4 more trips there for the same issue over a sp ..it had a rattle in the back so I took it back for service and was told they had fixed the issue......4 more trips there for the same issue over a span of 2 months and it never got fixed...I was told that I would need to leave it and pay $200 for a diagnostic test....when I spoke with the acting servce manager I was informed that there was nothing he could do...I spoke with the General Manager and was told to bring it in again...and nothing was ever done. I will neveer go back. And I make a point to tell everyone to go elsewhere. More

Refuse To Service Unhoused. Lived in my car for 6 months with the only possession I saved my cats. Took the car to service. Denied service to maintenance workers cat allergies Lived in my car for 6 months with the only possession I saved my cats. Took the car to service. Denied service to maintenance workers cat allergies More

I recently purchased a 2025 Kia Carnival Hybrid from Ed Voyles Kia in Smyrna, GA, and I cannot say enough about the fantastic experience I had working with Isaac DaSilva. From start to finish, Isaac went a Voyles Kia in Smyrna, GA, and I cannot say enough about the fantastic experience I had working with Isaac DaSilva. From start to finish, Isaac went above and beyond to ensure I was completely satisfied. Isaac’s extensive knowledge about the vehicle was impressive. He answered all of my questions with confidence and clarity, making the decision process so much easier. During the test drive, he was attentive and thorough, helping me fully understand the features and benefits of the Carnival Hybrid. The negotiation process, which is often stressful, was anything but. Isaac was patient, courteous, and truly focused on finding the best deal for our family. He treated us with respect and professionalism throughout, making the entire process smooth and enjoyable. As a former Honda customer, I wasn’t sure what to expect, but Isaac’s exceptional service has made me a Kia fan. Thanks to his efforts, not only did I leave with the perfect vehicle for my family, but I also left with a sense of loyalty to this dealership. I will certainly be recommending Isaac and Ed Voyles to friends and family, and I look forward to considering Kia for future purchases. Thank you, Isaac, for setting a new standard for excellent customer service! Henry Ventura More

Scott must live a miserable life to be so terrible. I found a car on carfax, the next day they called me to come in for a test drive. When I came in, I asked for a lower price. They took the price of t I found a car on carfax, the next day they called me to come in for a test drive. When I came in, I asked for a lower price. They took the price of the listing on Carfax which said “798 Doc fee is included” they “discounted” 798 from the listing price and then added back the doc fee. I asked for 800 something off. They made the discount while pressuring me to sign a form saying that they would give me that discount if I bought it today. I never signed the form or agreed that I would buy today because I still trying to understand their offer. I then realized the initial “798 discount” was just added back on later as the doc fee (which was suppose to be included). The manager scott then came back out to give an attacking lecture on “principle” on how I agreed to buy then went back on it. I never agreed verbally nor did I sign the form. He is a snake trying to trick us by taking off something he just added back later. If that weren’t bad enough getting aggressive, snarky and angry at someone asking for a price negotiation at a car dealership is just ridiculous. More

Dec. 2024. This makes no sense and I am compelled to let others know, not just forget about it. I bought my '22 Kia Niro at this dealer and less than 1.5 2024. This makes no sense and I am compelled to let others know, not just forget about it. I bought my '22 Kia Niro at this dealer and less than 1.5 years later with only 17,600 miles (still under the original factory warranty 3yrs / 36K miles) the car had been towed in 4 times for the same problem, a faulty 12v battery that would not hold a charge. Each time the service dept. simply charged the 12v battery enough to start the car, and sent me home saying I needed to drive it more to charge it up. I drive the car every single day! After the 4th tow and and all the frustration of being stranded again on the other side of Atlanta, it wouldn't even start when I came to pick it up where they had parked it in front of their service entrance! They had to jump it off in front of me with a mobile charger after I showed the tech how to open the hatchback with the manual key and pointed out where the 12v battery was. Yet they still refused to acknowledge the 12v battery was faulty and should be covered. They said, "it's excluded. We'll replace it for $240." During none of these visits was I offered a loaner car, and each visit took 3-4 days. I always had to call, leave messages and hope someone would call me back with an update. I did work with a very nice advisor, Gypsy, but she was clearly not empowered to make a pro-customer decision in my case. Instead, it felt like she would be dinged for pushing warranty coverage and was trained to issue excuses from a play book to deflect repeat non-rev service customers. I don't know. Just a corporate hunch. Finally, after they got started the car with a mobile charger - still refusing to replace the original 12v battery under the still active "bumper to bumper" warranty, I drove it directly to another Kia dealer who covered the replacement battery 100% and offered me a loaner. See photo. The new kia shop said, "we have to give customers loaners for cars still under their original warranty; and it's the right thing to do. We get a lot of fed-up customers from Voyles." I did let the Voyles dealer know via their text-chat, which was met with profuse apologies (another deflection tactic), but naturally no-one from management bothered to contact me. As a result, over a $150 battery, Ed Voyles Kia lost a repeat customer, a trade, and a future purchase, but they did earn this review. Maybe they are so busy, they can afford to deny warrantable service to pad their bottom line. Who cares? I'll never go back. More

For the service department particularly - wish I could give 0 stars. My husband’s car has been there over 3 weeks and we keep getting the run around on if someone has looked at it. They seem to be doing e give 0 stars. My husband’s car has been there over 3 weeks and we keep getting the run around on if someone has looked at it. They seem to be doing everything possible to not fix an issue that would be covered under warranty. More

Exceptional service from Dion in me purchasing the EV9. He was very courteous and highly knowledgeable about the EV. He was very courteous and highly knowledgeable about the EV. More