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Elgin Chrysler Dodge Jeep Ram - Service Center
Streamwood, IL
101 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Service Communication
101 Reviews of Elgin Chrysler Dodge Jeep Ram - Service Center
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January 31, 2025
Worse experience with services. Bad communication and also rude when talking to customers. Made an appointment Monday morning didn’t get my car fixed till the next day in the aftern Bad communication and also rude when talking to customers. Made an appointment Monday morning didn’t get my car fixed till the next day in the afternoon. I missed two days of work. Went to pick up my car, and the next day my check engine light turns on again. Called to asked if I can drop it off and get a car to drive in the meantime. They tell me they will let me know, never calls me back. Next day I tow my car to the dealership. I asked to please update me, I get no answer. I called the services the next day in the morning and they tell me they haven’t checked it. They called me back in the afternoon letting me know that my car is going to get fixed till this coming Monday. Mind you it’s already been a week that I have missed work. More
by stephania ramos
Employees Worked With
Ray Rehman, Christian Olvera
October 26, 2024
large, comfortable waiting room, pleasant service personnel, provided estimated service wait time which was correct time i waited always service my cars here personnel, provided estimated service wait time which was correct time i waited always service my cars here More
by ktisitt47
Employees Worked With
do not recall name
September 27, 2024
Noah provided exceptional customer service during our recent service visit. From his immediate friendly greeting upon arriving, his confirmation of the reason for the appointment and the availability of recent service visit. From his immediate friendly greeting upon arriving, his confirmation of the reason for the appointment and the availability of the necessary parts, arranging for our transportation home, providing an accurate estimate of the completion time and thorough communication throughout the experience, he went above and beyond and exceeded all expectations. What a great representative he is for your dealership! More
by ruthrichter1
Employees Worked With
Noah
September 18, 2024
I appreciate the communication I received from Aaron while my van was in the Service of Elgin CDJR. He contacted me several times throughout the process to give me updates. while my van was in the Service of Elgin CDJR. He contacted me several times throughout the process to give me updates. More
by eileenszubert
Employees Worked With
Aaron Stenberg
September 02, 2024
GB was awesome to work with. I explained my situation and he did everything possible to help me stay within my budget. GB and the mechanic (didn't catch his name) made me feel be I explained my situation and he did everything possible to help me stay within my budget. GB and the mechanic (didn't catch his name) made me feel better about in investing in her and keeping her a few years more. The whole service team that I dealt with were great from start to finish. GB's communication while repairs were being made were top notch and was nice he kept me updated. More
by avilal
Employees Worked With
GB
