Elgin Chrysler Dodge Jeep Ram - Service Center

Service writer Barry is far the best guy in the Service Department, he takes the time to explain what has to be done to my vehicle, stops by in the waiting area to provide updates. Also, just a good guy! Department, he takes the time to explain what has to be done to my vehicle, stops by in the waiting area to provide updates. Also, just a good guy! More

Christian is the best. No one else can match the great level of customer service that this place offers. No one else can match the great level of customer service that this place offers. More

I had a great experience I will continue to get all of my services done here. my services done here. More

The service department here is always top notch. We keep coming back especially because Christian always makes sure to take care of us and our Jeep! We keep coming back especially because Christian always makes sure to take care of us and our Jeep! More

Excellent Service. Done quickly and completely changed my driving experience. No more shaking or pulling. Done quickly and completely changed my driving experience. No more shaking or pulling. More

Ready for me at my scheduled time. Staff was very attentive. Work was completed timely and the facility was very nice while waiting. Staff was very attentive. Work was completed timely and the facility was very nice while waiting. More

Told me a part went bad that I had been replaced less than a year ago and was under warranty, and was not in stock, the adviser said that I could come in the following Wednesday, when I was available, than a year ago and was under warranty, and was not in stock, the adviser said that I could come in the following Wednesday, when I was available, when i arrived for the second time, the adviser that said he would be there was not there so talked to another adviser who stated I did not have an appointment, he check and said I was not secluded for an appointment the part was never ordered due to to it was in stock, so I made another appointment to come in when I could. When I came in and they replaced the part they stated that another part went bad due to the faulty parts that was installed and want to charge me over a thousand dollars to replace that part that the adviser claimed went bad, I feel if the part when bad due to a faulty part you put in it should or replace or prorated. Every time I come here there is an issue. I’m done with this dealership More

DO NOT GO HERE! This place is by far the most unprofessional dealership I've ever had to encounter. Just got hunged up on by Peter Marron because I gave an honest fe This place is by far the most unprofessional dealership I've ever had to encounter. Just got hunged up on by Peter Marron because I gave an honest feedback on their survey earlier today. One year dealing with the same issue, going back and forth, and now I have the end of day tomorrow to pick up my car because I gave an honest feedback. GOOD LUCK getting major repairs done under warranty with this place! They have the "if you don't like it go somewhere else" attitude. More

Very professional and friendly staff Quality of work Waiting area is great! I've been going there for years. It's always been a good experience work Waiting area is great! I've been going there for years. It's always been a good experience More

Roberto in the service department was fantastic. Great personality and extremely knowledgeable. His explanation of everything that needed to be done was on point. Car is running great. He is an expl Great personality and extremely knowledgeable. His explanation of everything that needed to be done was on point. Car is running great. He is an explanatory employee and a plus for Elgin dealership. Thank you very much. More