Elgin Chrysler Dodge Jeep Ram - Service Center

Service and mechanic review. Christian was my service guy on my Promaster. He could not have been more helpful. This guy was wonderful! He not only put up with my questions, bu Christian was my service guy on my Promaster. He could not have been more helpful. This guy was wonderful! He not only put up with my questions, but he also even answered them all, lol. A great guy! I get the same mechanic every time I go in for something and the work he does is exceptional. I wish I knew his name, but I don't. I never had a better experience at any dealer! Thank you both! More

Plenty of technicians available to assist. Thorough and efficient. Good communications. Hassan was my tech an he was excellent. Thorough and efficient. Good communications. Hassan was my tech an he was excellent. More

Everyone was helpful and easy going. Parts were ordered for my recall before hand and vehicle was fixed by end of day. Thanks again for the fast service. Thank you to parts for their hel Parts were ordered for my recall before hand and vehicle was fixed by end of day. Thanks again for the fast service. Thank you to parts for their help. More

Friendly Staff followed through on getting the job done as predicted. I would recommend this Dealership as predicted. I would recommend this Dealership More

Emergent issue, manager made a time for us same day without an appointment. Excellent customer service and courtesy while waiting for the vehicle. Friendliness of sales, service and parts team along wi without an appointment. Excellent customer service and courtesy while waiting for the vehicle. Friendliness of sales, service and parts team along with customers made for a very pleasant experience. Abdullah did a great job explaining our compliance to OEM and setting us up for future service maintenance. He even gave a great troubleshooting tip & was willing to show that to me under the hood. Cashier was very polite and helpful. This made our day turning a safety hazard into a great service correction with such a positive environment: Thank You! More

Very good service and experience, the staff was very friendly and helpful every moment i was there friendly and helpful every moment i was there More

Worst service department! Zero communication with customers! Brought my Jeep in for a check engine light, and worked with Service Advisor Ibraheem Al-Wari (IB) who was hel Zero communication with customers! Brought my Jeep in for a check engine light, and worked with Service Advisor Ibraheem Al-Wari (IB) who was helpful at the time. They diagnose the problem but because I needed my car back we agreed to reschedule the service. Well, that took over a month to get done because IB was not returning any of my calls, and no one from service would talk to me because IB was my advisor. Finally, 4 weeks later I got someone from the service team to look at my account and see what was up. Set up the apt and dropped the car off. That service advisor (Christian) was very nice, called me mid-day, and advised me what was going on as he said. Stated they needed to keep the car overnight. The next day I waited until late afternoon to hear… nothing…. I called Christian and left 3 voicemails over a 3-hour window. Still not hearing back. I asked to speak to anyone who could give me an update, but they played the hold game and kept going back to the operator. Finally, Eric picked up the phone and advised me that my car was not even touched yet! He quickly double-checked that and stated he miss spoke. That he talked to my service advisor IB who stated it would be done by noon tomorrow! The service advisor could not even pick up the phone to talk to me and made Eric relay the messages Eric even admitted that it was hard to hear IB and what he was saying. Worst customer service ever, worst communication ever. Will not be going back for any service or purchase once this is handled. More

Exceeded my expectations, from the service advisor Hassan to the tech and service manager. It's nice to finally find an honest car dealership, that does everything they can to help the customer to the tech and service manager. It's nice to finally find an honest car dealership, that does everything they can to help the customer More

I've been bringing my Wrangler here for service for many years, and I'm always treated politely, respectfully, and professionally. Altho my baby is getting up there in years and miles, it's always taken go years, and I'm always treated politely, respectfully, and professionally. Altho my baby is getting up there in years and miles, it's always taken good care of. More