Elgin Chrysler Dodge Jeep Ram - Service Center

This dealership did not deserve any stars ! !!!! Bad dealership !!!!! We bring RAM for appointment and they NOT work on truck for whole day and they don't even bother to call !!!!! Bad choice !!!! Bad dealership !!!!! We bring RAM for appointment and they NOT work on truck for whole day and they don't even bother to call !!!!! Bad choice for dealership !!!! Try luck with other ones !!!!!! More

I had a recall on a feul line. Communications with textx and phone calls were excellent. Even though item was backorder, they finished the work before their predicted time. Thank Communications with textx and phone calls were excellent. Even though item was backorder, they finished the work before their predicted time. Thank you! More

If you are wondering if this dealership has turned around yet. I have bad news. They take minimum a week to look at your vehicle with an appointment and will be rude to you during it! I was hoping the shop w yet. I have bad news. They take minimum a week to look at your vehicle with an appointment and will be rude to you during it! I was hoping the shop was caught up by now after a year of being backed up but NOPE! Instead they decided to get rid of their entire old team of advisors who were actually helpful and the shop is still backed up. With the old employees, I didn't mind driving the extra distance and spending a little bit for my vehicle because they communicated everything and helped me out! Now, I get dirty looks and am ignored by this department! Specifically, there were two gentleman who used to sit together at the end of the row of desks. One with tattoos and a younger one with black hair. Both were great at communicating everything and always seemed like they worked together as a team to provide me and husband the best service. With everyone gone now we will be taking our vehicle to a different CDJR closer to us! More

Horrible service department. On hold for over an hour trying to get an update on my Jeep I dropped off two weeks ago. Still no answer. Read the reviews on yelp on this place, it’ On hold for over an hour trying to get an update on my Jeep I dropped off two weeks ago. Still no answer. Read the reviews on yelp on this place, it’s horrible. More

Been looking for a part replacement for a slightly damaged fender for a very long time. Abdulla searched for it, ordered it, and perfectly managed my whole experience with the repair. It was one of t damaged fender for a very long time. Abdulla searched for it, ordered it, and perfectly managed my whole experience with the repair. It was one of the best experiences I have ever had at a dealership in my life because what was a complex repair turned into a surprisingly quick and relaxed experience. More

Service and mechanic review. Christian was my service guy on my Promaster. He could not have been more helpful. This guy was wonderful! He not only put up with my questions, bu Christian was my service guy on my Promaster. He could not have been more helpful. This guy was wonderful! He not only put up with my questions, but he also even answered them all, lol. A great guy! I get the same mechanic every time I go in for something and the work he does is exceptional. I wish I knew his name, but I don't. I never had a better experience at any dealer! Thank you both! More

Plenty of technicians available to assist. Thorough and efficient. Good communications. Hassan was my tech an he was excellent. Thorough and efficient. Good communications. Hassan was my tech an he was excellent. More

Everyone was helpful and easy going. Parts were ordered for my recall before hand and vehicle was fixed by end of day. Thanks again for the fast service. Thank you to parts for their hel Parts were ordered for my recall before hand and vehicle was fixed by end of day. Thanks again for the fast service. Thank you to parts for their help. More

Friendly Staff followed through on getting the job done as predicted. I would recommend this Dealership as predicted. I would recommend this Dealership More