Elgin Chrysler Dodge Jeep Ram - Service Center

Emergent issue, manager made a time for us same day without an appointment. Excellent customer service and courtesy while waiting for the vehicle. Friendliness of sales, service and parts team along wi without an appointment. Excellent customer service and courtesy while waiting for the vehicle. Friendliness of sales, service and parts team along with customers made for a very pleasant experience. Abdullah did a great job explaining our compliance to OEM and setting us up for future service maintenance. He even gave a great troubleshooting tip & was willing to show that to me under the hood. Cashier was very polite and helpful. This made our day turning a safety hazard into a great service correction with such a positive environment: Thank You! More

Very good service and experience, the staff was very friendly and helpful every moment i was there friendly and helpful every moment i was there More

Worst service department! Zero communication with customers! Brought my Jeep in for a check engine light, and worked with Service Advisor Ibraheem Al-Wari (IB) who was hel Zero communication with customers! Brought my Jeep in for a check engine light, and worked with Service Advisor Ibraheem Al-Wari (IB) who was helpful at the time. They diagnose the problem but because I needed my car back we agreed to reschedule the service. Well, that took over a month to get done because IB was not returning any of my calls, and no one from service would talk to me because IB was my advisor. Finally, 4 weeks later I got someone from the service team to look at my account and see what was up. Set up the apt and dropped the car off. That service advisor (Christian) was very nice, called me mid-day, and advised me what was going on as he said. Stated they needed to keep the car overnight. The next day I waited until late afternoon to hear… nothing…. I called Christian and left 3 voicemails over a 3-hour window. Still not hearing back. I asked to speak to anyone who could give me an update, but they played the hold game and kept going back to the operator. Finally, Eric picked up the phone and advised me that my car was not even touched yet! He quickly double-checked that and stated he miss spoke. That he talked to my service advisor IB who stated it would be done by noon tomorrow! The service advisor could not even pick up the phone to talk to me and made Eric relay the messages Eric even admitted that it was hard to hear IB and what he was saying. Worst customer service ever, worst communication ever. Will not be going back for any service or purchase once this is handled. More

Exceeded my expectations, from the service advisor Hassan to the tech and service manager. It's nice to finally find an honest car dealership, that does everything they can to help the customer to the tech and service manager. It's nice to finally find an honest car dealership, that does everything they can to help the customer More

I've been bringing my Wrangler here for service for many years, and I'm always treated politely, respectfully, and professionally. Altho my baby is getting up there in years and miles, it's always taken go years, and I'm always treated politely, respectfully, and professionally. Altho my baby is getting up there in years and miles, it's always taken good care of. More

Service Department is HORRIBLE. They have had my Wrangler for 8 weeks and still it is not done. Multiple dates were given for completion and those dates came and went. They always They have had my Wrangler for 8 weeks and still it is not done. Multiple dates were given for completion and those dates came and went. They always say they will call you back and you have to be the one to call them everyday to get a response. More

Professional service, informed staff, and pleasant experience. I had my minivan serviced for recall and check engine light. experience. I had my minivan serviced for recall and check engine light. More

Abdullah was fantastic. I called 4 other dealers to get me recall fixed and Abdullah was the ONLY one who knew exactly the extent of how long the recall was going to take. H I called 4 other dealers to get me recall fixed and Abdullah was the ONLY one who knew exactly the extent of how long the recall was going to take. He's the best! More

Took my 2016 Jeep to have spark plugs replaced, and oil change. They put 6.0 quarts of oil in when it takes 5.5 , almost a 1/4 inch above the full mark. I check the engine compartment when i get home, they change. They put 6.0 quarts of oil in when it takes 5.5 , almost a 1/4 inch above the full mark. I check the engine compartment when i get home, they forgot to replace engine cover!!. what! I pay 328.00 for 4 spark plugs and I had to go back to get the cover. I will never go there for service again. All they know how to do is smile and open the door for you.Owners manual clearly says 5.5 quarts but the mechanics do what ever is easiest! Bob Andrules More

Went for an oil change. This is my second visit there. Service was quick and staff was very professional/polite. This is my second visit there. Service was quick and staff was very professional/polite. More