Elgin Volkswagen

I purchased a Nissan Rogue yesterday at Elgin Volkswagen, and even though I rarely leave reviews, I felt compelled to share my experience. The level of service I received was outstanding, and I want to expre and even though I rarely leave reviews, I felt compelled to share my experience. The level of service I received was outstanding, and I want to express my gratitude—especially to my salesman, Al, who made the entire process absolutely seamless. Al was extremely helpful, not only with the paperwork but also in taking the time to show and explain all the vehicle’s features so I could fully understand them. I’m 55 and have purchased several cars in my life, and I can confidently say this was the best car-buying experience I’ve had so far. Thank you, Al, and thank you, Elgin Volkswagen! Aleksandar Raketic More

​I am writing to share my recent positive experience purchasing a used vehicle from Elgin VW. It was truly the best experience I have had in a long time. Having purchased six vehicles in the past 20 purchasing a used vehicle from Elgin VW. It was truly the best experience I have had in a long time. Having purchased six vehicles in the past 20 years, I can confidently say that this was the most streamlined process from my initial contact with Brittany to closing the deal with George (Jorge), Joe, and the financial team. Five stars all around for Elgin VW! More

I was shopping around for the best price on a used Atlas and came across one at Elgin Volkswagen that was cheaper than any other Atlas I saw online. I was a little skeptical because the price was so low, b and came across one at Elgin Volkswagen that was cheaper than any other Atlas I saw online. I was a little skeptical because the price was so low, but when I went to the dealership a manager named Tom helped me through the process and made it very easy. So far I'm very happy with my Atlas! More

Worst experience ever. Very deceptive. Refusing to give me access to my own service records. They claim to have done 2 separate multipoint inspections according to my i Very deceptive. Refusing to give me access to my own service records. They claim to have done 2 separate multipoint inspections according to my invoices.. They claim the records are no longer available once the job is closed out. I did however get a copy of someone else's. GM claimed he would get to the bottom of this. NEVER called me back. Stay away from this deceitful dealership and service center. More

We went in to buy a Jetta and was lied to by Adnan. The anti theft fee is NOT mandatory at every car dealership. We just bought a brand new Jetta without it. If u want honesty and genuine attitude plea The anti theft fee is NOT mandatory at every car dealership. We just bought a brand new Jetta without it. If u want honesty and genuine attitude please run from this dealership and go to Volkswagen in Crystal Lake More

I was literally waiting with check-book in hand when the sales manager Suha Oner tried to slide in $400 fee for some type of ant-theft insurance. I refused to pay for it because I didn't want it and didn't sales manager Suha Oner tried to slide in $400 fee for some type of ant-theft insurance. I refused to pay for it because I didn't want it and didn't ask for it. Oner refused to sell me the car because I wouldn't pay for his pure profit play. I feel bad for the sales person because his boss lost him an easy comission. Stay away until Suha Oner is gone! More

First time customer and very dissatisfied with the service department. Dropped my vehicle off for a scheduled service appointment and eventually was told that they would not be able to look at it service department. Dropped my vehicle off for a scheduled service appointment and eventually was told that they would not be able to look at it that day, but they'd get it in the next day to check it out. Okay no big deal. Following day I received a call that they were able to diagnose the issue and that they had one of the parts in stock but would have to order the other and it would be in on Monday. Again, no big deal. Reached out on Monday to get an update and see if my car was still going to be ready, to which I was told the tech took off early but should be back Tuesday... so would that be okay? I agreed that would be fine. Reached out again on Tuesday afternoon to ask for an update and see that it would be ready as I was told it would the 2 days prior. I was told "yes, it's almost done and will be ready to pick up." So, I arranged childcare and a ride to go pick up my vehicle. 45 minutes later, while on my way to the dealership to pick up my car, I received a text. "Spoke with the tech, part is in but needs programming and he leaves in 30 minutes. So, it will be done tomorrow (Wednesday)".... (Wait what? You just told me less than an hour ago that it was ready to go I could come pick it up.) So, at that point.. what was I going to do, say no, I'll pick up my unfinished vehicle? So, again on Wednesday, I had to arrange more childcare and a ride to try and go pick up my car and hope that it was actually done. Mind you there was ZERO communication on Wednesday that it was actually done this time or not. This all makes me believe that there is very little time management and/or organization within this facility. Communication internally and with customers is very poor, so unless you're reaching out, you likely will not hear anything regarding your vehicle unless it has to do with money. The price I ended up paying to get my car back was $79.41 more than the price I was given over the phone when I agreed to have it fixed. There was no notice given to me of any additional charges that would apply. Then when you voice your displeasure upon pickup there will be zero attempts made by them to try and make things right with you (the customer), they'll just stare at you until you stop talking and walk away. Because, ultimately, they have you held hostage until you sign on the dotted line and give them what they really care about... money. So, unless you want to get ran around the block and given every excuse as to why they cannot deliver on the things they say. Please do yourself a favor and take your business elsewhere. You'll save yourself a lot of time and money. Sincerely, A first-time to never again customer. More

This was the worst car buying experience I have ever had. The sales staff I worked with were very nice. I was purchasing a vehicle with 22 miles on it, it was sitting on the showroom floor. Most of the dea The sales staff I worked with were very nice. I was purchasing a vehicle with 22 miles on it, it was sitting on the showroom floor. Most of the deal had been done via phone and I sat, waiting for the paperwork to sign, for approximately 4 hours and they had only one other customer. At various times I would ask if we were close and I was told each time the delay was because they were busy. When I finally was able to sign I pointed out the wrong address was placed on my paperwork and the finance dept did not want to correct it, I assume because it was past 9 pm by then. They said it didn't matter. Once I was able to sign and drive out of the garage, I learned that the steering wheel adjustments would not work. Two different salesmen came out and were yanking and pulling on the steering wheel to the point I told them to leave it alone. I was told there was nothing I could do that night (service was closed, so that made sense) and would need to drive the two and a half hour round trip back there to get it evaluated. I made the service appointment in Naperville which went very well. After two weeks I hadn't received my account or payment information. I called Elgin VW twice over 10 days to speak with finance to get the information. Both times I was told they were busy and that they would call me back. I did not receive a call from them. I contacted customer service who advised me to call the dealership, when I explained what happened they indicated they would have the dealership call me. I ended up going back and forth with customer service via email and X as well as a couple phone calls, Elgin VW never called and customer service advised they could not provide my with my payment information. I purchased the vehicle the last week of October and finally got my account information the first week of December after spending over an hour on the phone that day and an untold number of hours over the five weeks in prior attempts. Once the paperwork was signed and the car was purchased, it seemed no one from Elgin VW lifted a finger to help me. At no point was I ever rude or disrespectful to anyone that I dealt with. The folks on the phone have nothing to do with any of the issues I experienced. Things happen, mistakes happen, that is how life goes. This experience was something completely different. I have never experienced worse service anywhere much less having the experience continue over the course of weeks. I love the vehicle but regret, fully, going to Elgin VW to make my purchase. The entire experience was a complete disappointment. More

Drove almost an hour away here to possibly trade in my lease early and to test drive a used car. There were a lot of issues with my lender that made the sales staff go through more hoops than they had to lease early and to test drive a used car. There were a lot of issues with my lender that made the sales staff go through more hoops than they had to but they were persistent and went out of their way to get me in my car and at the price I was comfortable with. You don’t get this kinda of service anywhere. Tom Ibrahim & Adnan Hebibovic took my experience above and beyond my expectations. The only downside of my experience is that they denied my offer of buying them a drink. It is what it is I guess. Thanks again guys, you guys really were awesome!! More

Tried ripping me off $5000 dollars. They were marking up a car on dealer trade that I requested. Ended up buying at dealer car was coming from at msrp. They were marking up a car on dealer trade that I requested. Ended up buying at dealer car was coming from at msrp. More