Elk Grove Honda

Horrid!!! Gil from the internet department was WONDERFUL!!! However, the customer service after that was horrid. When it was time to sign the contract they had Gil from the internet department was WONDERFUL!!! However, the customer service after that was horrid. When it was time to sign the contract they had spelled my name incorrectly so we fixed it right then and there. I received a call 2 days after saying they had made a mistake, so my co-signer and I had to go back in and fix it. Which wasn't a problem people make mistakes and I understand that. My registration comes in the mail and I didn't care to look at it because we had taken care of the problem.Well a couple days later I had to look at my registration for some reason and noticed my name was spelled so wrong it was ridiculous. I call Elk Grove Honda right then and leave a message for the DMV clerk. I waited a while and hear nothing - I called again same thing happened. So now I feel like I have no choice but to go in and talk to someone face to face. The DMV clerk isn't there on weekends so I leave a message with the receptionist. I wait 2 weeks or so and here nothing! At this point I am more than irritated with this place! C'mon people! Get it together! I leased my car in AUGUST 14 and it is now DECEMBER 14! I call and ask for the DMV clerk one more time- of course she calls in sick that morning so I ask to speak with a manager and I got hung up on. I re-call and ask for the GM. I spoke with Maggie Tadlock she seemed nice and sounded like she was going to handle the problem. She told me should call me back that day and I asked her to leave me a voicemail that I would be at work. Mind you that was Weds morning at 10, it is now Saturday. Next time I want to lease a car or buy one again, I won't even consider Elk Grove Honda. I don't like to be THAT customer but this is sooo ridiculous! More

I went car shopping over the long Thanksgiving weekend to 5 dealers around the Sacramento area. By far, the nicest salesperson was Mike C. at Elk Grove Honda. He wasn't pushy. He answered all our questions, 5 dealers around the Sacramento area. By far, the nicest salesperson was Mike C. at Elk Grove Honda. He wasn't pushy. He answered all our questions, and when we came back a few days later for a test drive, he was ready with keys in hand at the appointed time. The car we eventually bought was for the exact price we found in the paper. No extra gimmicks were added. We also thought we got a fair price on our trade-in (they use the "black book" to determine prices). Barbara in the front office was helpful. We didn't have to wait around a long time for financing offers. Overall, this was a great car buying experience! More

I brought my Accord in for an oil change. 7 days later I noticed drips on the floor of my garage. The drips were clear and when I smelled them, they smelled like oil. The car dripped 7 spots in one day, s noticed drips on the floor of my garage. The drips were clear and when I smelled them, they smelled like oil. The car dripped 7 spots in one day, so I brought it back to the dealership thinking the filter had not been screwed on tightly. The mechanics said it was a transmission fluid leak and I needed to make an appointment to bring it back for a diagnosis. My 16 year old son brought the car back. At that time he was told it was an oil leak and the rear main seal needed to be replaced to the tune of $888. I took my car to my mechanic who looked at the rear main seal and found it to be fine. The drips were not happening fast enough for him to determine where the problem was. I took the car home and drove it for another few days after which I checked again and there were no drips. My mechanic deduced it was most likely overfilling the oil when the oil was changed. I am disgusted at the service I and my son received. First, the mechanics cannot tell the difference between oil and transmission fluid. I feel I was bilked out of $55 to have a transmission fluid leak analyzed when it was actually an oil leak. I feel like someone thought it would be easy to take advantage of a woman and a young teenager. I also shelled out another $90 to have my mechanic look at it and in the end to find out it was a simple problem of overfilling the oil when it was changed. I am now out $145 due to the incompetence of the mechanics or someone thinking I was an easy mark. More