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Elmhurst Toyota

Elmhurst Toyota

440 W. Lake Street
Elmhurst, Illinois 60126


Sales: (630) 279-2160
Service: (630) 279-2160
Parts: (630) 279-2160

Elmhurst Toyota
Manufacturers: Toyota, Scion

Write a ReviewWrite a Review

  • Customer Service:

    4.9
  • Quality of Work:

    4.9
  • Friendliness:

    4.9
  • Overall Experience:

    4.9
  • Pricing:

    4.7

24-Month Rating

based on 224 reviews

4.9

4.9 out of 5

400 lifetime reviews

Elmhurst Toyota

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Certified: Elmhurst Toyota

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Elmhurst Toyota has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Elmhurst Toyota

Welcome to Elmhurst Toyota Scion! As part of the family-owned and operated Elmhurst Auto Group, we have been serving the Chicagoland community for over 50 years. In that time, with the support and loyalty of our wonderful family of customers, we've become one of the largest Toyota dealerships in Illinois.

In our beautiful, state of the art facility, which is twice the size of our former location, we're able to provide low prices and a phenomenal selection of vehicles, services and amenities to our customers. And with one of the highest customer satisfaction ratings in the Midwest, we know that if you visit Elmhurst Toyota Scion, you will have the absolute best buying and ownership experience available in the automotive business.

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 7:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 9:00 PM

Tuesday: 7:30 AM - 9:00 PM

Wednesday: 7:30 PM - 9:00 PM

Thursday: 7:30 AM - 9:00 PM

Friday: 7:30 AM - 9:00 PM

Saturday: 8:00 AM - 3:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 9:00 PM

Tuesday: 7:30 AM - 9:00 PM

Wednesday: 7:30 AM - 9:00 PM

Thursday: 7:30 AM - 9:00 PM

Friday: 7:30 AM - 9:00 PM

Saturday: 8:00 AM - 3:00 PM

Sunday: Closed


Our Amenities

Automated Car Wash Free WiFi
Cable TV Parts Store
Children's Play Room Pet Friendly
Customer Lounge Area Rental Car Service Onsite
Drive-In Service Shuttle Service
Free Coffee Vending Machines

Sddm
5/22/2013 7:31:14 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tomas LozanoTomas Lozano
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Elmhurst Toyota:

Tomas was patient and provided all requested information. The dealership was comfortable. The service department addressed some small concerns I had in a timely manner. I am VERY happy with my purchase and would return to this dealership for service or another purchase.

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khodina
5/19/2013 6:13:30 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Merritt PavichevichMerritt Pavichevich
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Elmhurst Toyota:

Merritt was absolutely amazing. She is professional, friendly and easy to work with. After days of researching my husband and I finally decided on what we wanted. We wanted a black RAV4 limited with terracotta interior with the least bells and whistles. She found us the perfect RAV4 at another dealership. She arranged a dealer trade and it worked out great. She even warned us about a scam Grossinger toyota was doing. They said they were offering 0% APR for 72 months but Merritt showed us reviews of other costumers that said that they hike up the price to offer the 0%. Merritt saved us time and energy. She's the best.

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Response From: Elmhurst Toyota
Added: 5/20/2013 12:23:53 PM

We are excited to hear you got the car you wanted! We do everything we can to make that happen, and Merritt is phenomenal. Thank you for your business. Please follow us on Facebook and Twitter to get car tips and other valuable information!

Sincerely,
Jim Magnelli - GSM
jmagnelli@elmhursttoyota.com
630.279.2160

Twitter
realskywalker
5/19/2013 1:11:02 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Justyna KwiatkowskaJustyna Kwiatkowska
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Elmhurst Toyota:

I purchased a new Sienna for my wife from Justyna who is the best car sale consultant I have ever met. The whole process is so smooth without the usual car sale pressure, and she got the most competitive price we wanted. After the purchase, she patiently showed us most of the features of this new car one by one including hooking up blue tooth to my wife's cell phone. We really appreciated her effort and make my FIRST new car purchase experience a wonderful story to tell the family and friends.

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Response From: Elmhurst Toyota
Added: 5/20/2013 12:19:19 PM

We are elated to hear about your experience! The car-buying process should be fun and easy, and we are happy to have been part of your first new car purchase. Thank you for taking the time to share your story. Check us out on Facebook, Twitter, or Google+ to stay in the loop with our dealership and current events!

Regards,
Jim Magnelli - GSM
jmagnelli@elmhursttoyota.com
630.279.2160

Twitter
pamshanahan
5/18/2013 2:49:41 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Andy TylakAndy Tylak
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Elmhurst Toyota:

Appreciated Andy's "no pressure" style and sincere desire to help me find what works for me. He was patient, helpful, and I greatly appreciated his attitude and honesty in helping me find the best deal to suit what I was looking for.

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Response From: Elmhurst Toyota
Added: 5/20/2013 12:10:36 PM

At Elmhurst, we work with you to find the right car to fit your needs. Andy is a valuable member of our team and we are glad to he was able to help you. We appreciate your business and hope to see you again in the future! Follow us on Facebook and Twitter to get service specials and other discounts.

Best,
Jim Magnelli - GSM
jmagnelli@elmhursttoyota.com
630.279.2160

Twitter
khodina
5/14/2013 1:09:34 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Joe MalikJoe Malik
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Elmhurst Toyota:

I bring my car into Elmhurst Toyota for everything from oil changes to shock replacements. Every time I bring my car in for service I receive outstanding costumer service. The most recent visit was beyond excellent. Joe Malik was extremely friendly and professional. I wouldn't dream of getting service anywhere else.

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Response From: Elmhurst Toyota
Added: 5/15/2013 11:54:54 AM

We are thrilled by your review! Customer service is our top priority and Joe does an exceptional job. Thank you for all your business – we look forward to working with you again in the future! Please follow us on Facebook and Twitter to get news updates and special discounts.

Best,
Jim Magnelli - GSM
jmagnelli@elmhursttoyota.com
630.279.2160

Twitter
chaparrita23
5/13/2013 10:31:02 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Larry SkellyLarry Skelly
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Elmhurst Toyota:

I went in not knowing exactly what I wanted but knew I wanted a hybrid more specifically a prius and was considering a prius c. I was sure I wasn't going to buy a car today, boy was I wrong. Larry Skelly, my salesman was very professional, friendly and helpful; he was very patient with me answered all my questions, went through all the different prius models, let me test drive the prius c and prius I was considering. When we came back from the test drive we saw a Camry hybrid, Larry right away offered for me to test drive it and started from square 1 now with the Camry. He showed me all the the different models and colors. I bought the the first Camry I saw and test drove. I had my mother with me who of course had many questions also, Larry gladly answered them all and showed her a couple cars she test drove one and is going back tomorrow to pick it up. I would highly recommend Larry Skelly at Elmhurst Toyota, his suggestions were very helpful and he spent more than 3 hours explaining and showing me cars even though I told him I wasn't going to buy 1 today; I didn't feel like he was trying to sell me the car he wanted but instead was interested in what I needed and wanted. He was able to get the exact car I wanted at a price I can afford.

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Response From: Elmhurst Toyota
Added: 5/14/2013 10:39:28 AM

Thank you for the 5-star review! We really appreciate you taking the time to share your story. Our goal is to find the perfect match for your needs and we are elated to hear Larry was able to pair you with the right car! Please let us know if we can do anything else for you. Check out our Facebook and Twitter for safety tips and news updates.

Best,
Jim Magnelli - GSM
jmagnelli@elmhursttoyota.com
630.279.2160

Twitter
mmatyaszek
5/11/2013 8:01:33 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Larry SkellyLarry Skelly
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Elmhurst Toyota:

Larry was able to give me exactly what I wanted for the price I wanted. He made me feel that all I had to do was ask and he could deliver.

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Response From: Elmhurst Toyota
Added: 5/13/2013 11:53:36 AM

We are committed to finding the perfect match for you and are very pleased to hear Larry was able to take care of you! Thank you for the 5-star review. Please let us know if we can assist you with anything else. Also, check out our Facebook, Twitter, and Google+ pages for car tips, trivia, and other fun information.

Best,
Jim Magnelli - GSM
jmagnelli@elmhursttoyota.com
630.279.2160

Twitter
Hafsamdani
5/10/2013 1:16:59 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Justyna KwiatkowskaJustyna Kwiatkowska
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Elmhurst Toyota:

Justyna was just wonderful saleswoman. She went over and beyond to help us get a good deal. I would recommend this place to anyone who is looking for a car to buy. We are very satisfied with the deal we got from this dealership.

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Response From: Elmhurst Toyota
Added: 5/13/2013 12:00:00 PM

Thank you for your recommendation! We strive for top customer service and to have every customer leave our dealership happy. Justyna is a fantastic member of our team and we are glad she was able to help you. We hope to see you again in the future. Please follow us on Facebook and Twitter and get special discounts!

Regards,
Jim Magnelli - GSM
jmagnelli@elmhursttoyota.com
630.279.2160

Twitter
cbecker899
5/7/2013 4:32:29 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Justyna KwiatkowskaJustyna Kwiatkowska
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Elmhurst Toyota:

Being greeted by the woman at the desk was terrific. Having a woman salesperson who was knowledgeable was great. I appreciated her keeping me informed since I had to wait for the wheels. She was also good at explaining the inside stuff in the car when I picked it up. Price they offered was consistent with Consumer Reports and giving me a special deal on the alloy wheels sealed it for me. I appreciated the manager on the prices. But your greatest asset is the woman greeter at the door. Compared to other dealerships this made a big difference since we were going to buy a Toyota - it just depended on which dealer and that one aspect make the difference. So don't lose that part of the dealership.

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Response From: Elmhurst Toyota
Added: 5/8/2013 11:43:18 AM

Thank you for your feedback! We are always looking for new insights about our dealership and your review is very helpful and beneficial to us. We hope to see you again in the future. Please follow us on Facebook and Twitter and get car tips and other fun information!

Regards,
Jim Magnelli - GSM
jmagnelli@elmhursttoyota.com
630.279.2160

Twitter
lexus146
5/6/2013 2:46:06 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Larry SkellyLarry Skelly
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Elmhurst Toyota:

I recently got into an accident and my car was totalled so I stopped by just to see what was available . Larry Skelly assisted me at Elmhurst Toyota , I explained my situtation and he was very sympathetic. We went over some different used car options and he was more that happy to let me drive a couple of cars to see which one I felt was a goodf fit for me . Although it was not my intention to purchase that day becuase I didn't have the money, as I was waiting for the insurance to issue me a check for my totalled vehicle, he was very patient with me and made me feel comfortable with the vehicle I was interested in, a 2000 lexus ES300. I was able to put a small deposit on the vehicle while I waited for my check from the insurance company. This was unexpected and a welcomed surprise and a testament to the customer service at Elhmurst Toyota. Larry was great to deal with and at no time durring the process did I feel pressured to purchase , I had a great experience and would recommend Larry to my friends and family.

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Response From: Elmhurst Toyota
Added: 5/7/2013 11:32:39 AM

Thank you for sharing your story! We pride ourselves on customer service and Larry does an exceptional job. We truly appreciate his hard work and you taking the time to leave us this review. We hope to see you again in the future! Please follow us on Facebook and Twitter and get news updates and exclusive coupons.

Best,
Jim Magnelli - GSM
jmagnelli@elmhursttoyota.com
630.279.2160

Twitter

Reviews 11-20 >>