Elmhurst Toyota

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Elmhurst Toyota:
I initially bought a new 2003 Toyota Matrix XRS and the experience was fantastic. I purchased the car in January of 2003 with a great price and overall satisfied with the customer service I recieved. After the purchase, I continued to have the dealership service the Matrix for everything. I needed another vehicle and decided to trade in the Matrix for a used Camry. When I returned to the dealership to inquire, there was very little hassle because all records were at the dealership regarding service and repair to the Matrix allowing them to give me a better $ amount on trade. Thanks to Elmhurst Toyota, I am still a satisfied customer that feels valued and will recommend them to everyone who is in the market for a new and used vehicle. THANK YOU!

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Elmhurst Toyota:
Great service for the 30,000 mile checkup. Service work was quick clean and top notch. Very comfortable waiting area. Friendly reminder for the next service activity. Staff was very courteous and helpful. Asked if I needed the car washed to finish off the service visit. Thanks. Geof

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Elmhurst Toyota:
My wife and I have dealt with Mike, Jim and Steve before they went to their current dealership, Elmhurst Toyota. We have bought a number of cars from them for over twenty years. We have since moved to Huntley, IL and went past probably 5 Toyota dealers alone to see these men when it came time to purchase. We came there looking for a Highlander, but we were persuaded to consider looking at a new VENZA, which I had not heard of before. My wife and I both LOVED the car (and the service). We brought our checkbook and title with us and drove home with a better vehicle (our VENZA) than we had anticipated.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Elmhurst Toyota:
We bought a new Prius at this dealership. We did not haggle or ask questions. It took over four hours to buy this car. There were no other customers in the dealership and all the salesman were just standing around talking. We did not attempt to haggle over the price of anything.

Our salesman was very rude - he would come ask us a question, disappear for twenty minutes or half-an-hour and then come back with another question. What was he doing?

We were not given a good price or a good offer on our trade-in. We had to check the internet for financing options in order to get a decent interest rate - they were trying to get us to go for one almost 2% higher.

We only bought the car there because there were no other Prius available in our local area at that time. Do not buy a car from these time-wasters.

I will never return to Elmhurst Toyota.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Elmhurst Toyota:
We would absolutely recommend Elmhurst Toyota to anyone looking to purchase a car in the Chicago area. We spent weeks going to different Toyota dealerships across the city test driving and price checking cars. Everyone told us a different story about the cars, not the prices, but the cars!! The were pushy and aggressive. Not at Elmhurst!! We were immediately greeted and were shown around. All of our questions were answered honestly and there was absolutely no pushy sales tactic just sincere information. It was so refreshing compared to our previous experience. The staff spent a great deal of time with us and doing research on our behalf. They looked up so much information and made calls to other dealerships to find the color we wanted before we even committed to buying a car. They just went so far above and beyond in terms of customer service. We ended up buying a car on the spot. We were given an amazing deal on both our trade in and on the price of our new car. They really worked hard to get us to the number we could afford with no haggling or frustration.
Bottom line, if you want to avoid all the hassle of buying a new car - GO TO ELMHURST TOYOTA!!! They will take care of you.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Elmhurst Toyota:
1st they talked me out of having the car checked out (a 2000 VW) saying I'd be "throwing my money away" because they already thoroughly checked it out & fixed anything minor. He said if anything major was wrong they wouldn't sell it on the lot, but put it up for auction because their reputation was "too important." There was a very strong flowery smell & I was told it was from the detailing. A week later, as it wore off and my asthma worsened, I found it was masking a strong gas fume inside the car. I called the manager (who had sent me a thank you saying "his door was always open") and he didn't return any of several messages. I finally got a different mgr who told me to bring it in. After several hours I was told that there was a minor tear in the gas hose which they missed initially because they could only see it with infrared. And even though I'd complained about the strong flowery smell masking the scent, when I got in to drive back home, AGAIN there was a strong flowery smell! And again, several days later, I could tell it had masked gas fumes. I took it elsewhere and they found, in less than an hour & without any infrared, a badly torn, almost shredded gas hose! They said not only was it bad for my breathing, but I was just lucky there hadn't been a fire. So 2x they let me drive away in a dangerous car with an engine saturated in gasoline! My mechanic also found that the plastic oil dipstick holder had been broken &d taped in 2 places. So much for fixing anything minor. AND it turns out it had never had a major tune up and needed new front brakes!

A few months later, the oil light came on. I took it to another mechanic who said there must be a leak because there were only 1.5 quarts of oil in it. But my 1st mechanic sprayed it with ultraviolet spray and had me drive for a week and return. Once under the light, he could see that there was no oil leak. This means the oil change sticker they placed on the windshield was yet another lie.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Elmhurst Toyota:
I have my oil change at Elmhurst Toyota the last two times when they informed me that I am missing an oil baffle for the valve cover on the last visist and wanted to do the repair. When I ask them what happened to the oil baffle since I had it serviced last at Elmhurst Toyota and there was no mention of the missing baffle then, Mr. Daniel Briggs told me that there is no need for repair. I am missing something here.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Elmhurst Toyota:
I recently bought a new car from Elmhurst Toyota and I would recommend the dealership to anyone. I went to 8 dealerships in total and felt that the Elmhurst Toyota was the best fit for me. I was very impressed with the customer service. I would have to say that my biggest pet peeve with the other car dealerships was sales associates that keep hounding me. The sales associates at Elmhurst Toyota were both accessible and knowledgeable but still gave my wife and I plenty of space to discuss our options. Overall I would rate the dealership a 5 out of 5 and we will definitely use Elmhurst Toyota for our future car needs.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Elmhurst Toyota:
I was greeted quickly. I was impressed by how clean everything was. I had sent my assistant a 22yr old several times and she reported back to me how polite and professional they treated her. During my visit I experienced a comfortable waiting area. I was kept informed and my vehicle was returned to me quickly. There was also wireless availible so I was able to work. I was not pressured at all by sales people but did have a great converation with Kurt Schiele about my future needs.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Elmhurst Toyota:
I recently cracked the driver's side mirror on my 5-year old camry. I purchased my vehicle from Elmhurst Toyota and have always returned there for service. I was told I had to pay $300 for a new mirror. Since the motor still worked I wanted to know why the mirror was $300. I was told that the casing was cracked. Since I knew it was not, I asked for them to show me the crack. At that point the truth came out. There is a design flaw and if they try to put just the mirror in 3 out of 4 times it cracks so they wanted me to pay $300. I said no, just the mirror .

Three days later I receive an email (no phone call) from Daniel Briggs telling me that if I don't pay the $300, they would not be responsbile if they break the $38.00 mirror when they install it. To say the least, I'm livid. I was lied to, misled and now from my perspective they are trying to rip me off due to a Toyota issue.

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