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Empire Buick GMC of White Plains - Service Center

White Plains, NY

4.2
299 Reviews
Call Service Center (914) 368-2108

299 Reviews of Empire Buick GMC of White Plains - Service Center

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August 19, 2025

Please do not use this dealership. The service department is a disaster. Bring your vehicle elsewhere. They do not care about their customers. More

by GMC owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Nimmo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Raio, Phil(Manager)
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August 04, 2025

Smoothest car buying experience ever. Walked in, told them what I wanted. Did a test drive with Orlando, and came to an agreement on the numbers. Left with my new hummer that same day. More

by NITISHALA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando
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Aug 05, 2025 -

Empire Buick GMC of White Plains responded

Hello, We are thrilled to hear that we made the purchase of your new Hummer easy! We are committed to outstanding customer service and we are glad that we made buying a car easy for you. Orlando is certainly a favorite around here, so it is no surprise that you had a great experience working with him.

August 01, 2025

Was very professional and timely every time I go I get great service & popcorn will user again More

by jawha116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocco Baldelli
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Aug 05, 2025 -

Empire Buick GMC of White Plains responded

Hello, Thank you for sharing your experience with us! We are pleased to hear that your vehicle service was A+!

August 01, 2025

Lydia Gutierrez was helpful, accurate and efficient in helping me with my service on my car More

by gbeach06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia Gutierrez
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Aug 05, 2025 -

Empire Buick GMC of White Plains responded

Hello, We are very happy to hear that your vehicle service needs are met with convenience and great results with Lydia! Please let us know if we can be of assistance in the future.

July 31, 2025

The gentleman that helped me at customer service was very good and he helped me get my issue resolved More

by JCLORDOFGLORY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
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Aug 01, 2025 -

Empire Buick GMC of White Plains responded

J, We are very happy to hear that your vehicle service needs are met with convenience and great results! Please let us know if we can be of assistance in the future.

July 25, 2025

Staff is knowledgeable and friendly. The service was done in timely fashion. I guess because I went on an off day I was in and out quicker than usual. More

by dmartin3437
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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Jul 25, 2025 -

Empire Buick GMC of White Plains responded

Martin, We are pleased to hear that we were able to fix your vehicle, quickly and conveniently. Please contact us again should you have any further issues.

July 24, 2025

Easy in and out Always professional and informative. Comfortable waiting area. Easy in and out. More

by HYPNOAMY
Recommend Dealer
Yes
Employees Worked With
The woman - did not get her name
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Jul 24, 2025 -

Empire Buick GMC of White Plains responded

Hello, Thank you for your time and feedback. We are pleased to hear that we were able to fix your vehicle, quickly and conveniently. Please contact us again should you have any further issues.

July 24, 2025

Ms Lydia Gutierrez is top of the line always professional and efficient over the years I have coming there More

by Margaretjeffers54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia Gutierrez
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Jul 24, 2025 -

Empire Buick GMC of White Plains responded

Margaret, Thank you for sharing this kind review with us. We appreciate your loyalty. Lydia will be thrilled to hear of your satisfaction. We look forward to the opportunity to continue serving your vehicle needs!

July 24, 2025

White Plains, Buick dealership always in their service does the best that they can, although they are always extremely busy, which shows that they are in demand but yet they do the best they can to get yo More

by NONE25
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Lidea & tom in service top notch. 4star
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Jul 24, 2025 -

Empire Buick GMC of White Plains responded

Hello, We are delighted to hear that we were able to help make your vehicle inspection and repair trouble-free. We strive to offer our customers exceptional service both before and after the sale. If we can assist you in any way in the future, please do not hesitate to contact us. We would be happy to help!

July 23, 2025

The only reason I use this dealership is because of Lydia from service and my salesman Robert A. Very knowledgeable and caring More

by MCASH131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lydia from service
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Jul 24, 2025 -

Empire Buick GMC of White Plains responded

Hello, Thank you for spreading the word about the great service you received at- Empire Buick GMC of White Plains. Lydia and Robert are great assets to our team and will be happy to hear about your positive experience.

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