Empire Buick GMC of White Plains - Service Center

This dealership is outstanding. I've been a customer for years. They get you in for service at the appointed time and the service from the service advisor to the mechanics is always I've been a customer for years. They get you in for service at the appointed time and the service from the service advisor to the mechanics is always excellent. More

Dishonest - told one story on Thursday and a different story on Friday about car problem !!! story on Friday about car problem !!! More

Great experiance, the service provided was done within 45 mins to an hour. Able to use my points which was great. mins to an hour. Able to use my points which was great. More

Lydia at Empire was very cordial and professional that made me comfortable and confident that my car would be taken care of. made me comfortable and confident that my car would be taken care of. More

Lydia is knowledgeable, efficient and recommends additional services that are needed. Manages your expectations in consideration of your time. additional services that are needed. Manages your expectations in consideration of your time. More

Happy Satisfied No more to say Bbb uuuj uuuj hhhh. Hjjj hjjj. Don't push it. Hjjj hjjj. Don't push it. More

We’ve been in and out of this service center for the same problem multiple times over the life of our lease without a resolution. Two nice employees. Everyone else changes more than I change my socks. Go els problem multiple times over the life of our lease without a resolution. Two nice employees. Everyone else changes more than I change my socks. Go elsewhere. More

Lydia and Thomas in service are great reps for Empire. Gives confidence in the work being done. Thank you. Gives confidence in the work being done. Thank you. More

I'm not pleased, they haven't solved anything for me, lack of word, lack of professionalism, they stayed 4 days with the car saying that it has nothing, really disappointed with the Buick brand, the car lack of word, lack of professionalism, they stayed 4 days with the car saying that it has nothing, really disappointed with the Buick brand, the car has been 7 months already 3 times that I'm putting it in the mechanic, the first time 1 month they didn't give me a solution either I was with that car that smelled of gas, they told me that the car had nothing, the second I went they fixed it for me and now they tell me the same, today 05/02/2025 they called me and told me that if I want me to take it On Tuesday, on 05/01/2025 they told me that the car was going to stay a week for a spare part, it's one lie after another. Lack of empathy and seriousness, on the part of the staff. More