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Empire Cadillac of Long Island City

Long Island City, NY

4.6
446 Reviews

45-02 Northern Boulevard

Long Island City, NY

11101

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Showing 446 reviews

February 09, 2026

eff and Louis the used car manager was delightful they help us understand how to finance and gave us the deal they are the best More

by ragf02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff c
Feb 09, 2026 -

Empire Cadillac of Long Island City responded

Thank you for your 5-star rating! We are so glad that Jeff and Louis took great care of you and ensured your experience with us was an all-around success. We wish you safe travels and hope for an opportunity to work with you again.

January 24, 2026

Kathy she’s a very nice and kind person and she has been meny years I do know her she’s the best. More

by Emad Gendy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy
Jan 26, 2026 -

Empire Cadillac of Long Island City responded

Thank you for your positive review! Kathy will be honored to hear of your very kind words. We wish you safe travels and we hope that you do not hesitate to give us a call if there is ever anything more that she and the team may help you with.

January 21, 2026

I’m Haitian and I met a Jeff who is fluent in our native language he was very helpful and assisted my mother to understand everything Louis the used car manager was very flexible on the price and made us fo More

by sammyfleurian2005
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff c
Jan 22, 2026 -

Empire Cadillac of Long Island City responded

Sammy, We're delighted to hear that Jeff was very helpful and fluent in Haitian Creole, enabling him to assist your mother in understanding everything clearly. We're equally pleased that Louis, our used car manager, was flexible on the price. Their dedication to making you forever happy customers is exactly what we value. We appreciate you recognizing both team members and look forward to serving you for many years to come. Congratulations on your purchase!

January 19, 2026

She is very professional saler, I would like to recommend her to my friend. thank you!! More

by sanyou chen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edina Music
Jan 22, 2026 -

Empire Cadillac of Long Island City responded

Sanyou, That’s such a thoughtful compliment! It’s clear she made a great impression with her professionalism. Recommending her to your friends is the highest praise, she’ll surely appreciate your support!

January 19, 2026

Ever since City Cadillac was purchased by Empire things have gone down hill. New Service director who doesn't return calls or answer emails, every month there are new service advisers as they all quite. As More

by Stresst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sally Perez
Jan 19, 2026 -

Empire Cadillac of Long Island City responded

We’re very sorry to hear about your experience in our service department. Customer satisfaction is extremely important to us, and we take your concerns seriously. Our Executive Manager would like to address this matter promptly. Please let us know the best day, time, and preferred method of contact so we may reach you directly.

January 16, 2026

Excellent car dealer! Everybody was friendly and welcoming. Francis is a gem—he guided me throughout the entire process. Anthony properly explained everything and made sur More

by Joshoco28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francis and Anthony
Jan 16, 2026 -

Empire Cadillac of Long Island City responded

Thank you for your positive review and recommendation! We strive for 100% customer satisfaction, and we are delighted that Francis and Anthony provided you with a top-notch and informative experience. We greatly appreciate the opportunity to work with you. Safe travels!

January 15, 2026

Excellent service good explanation for all my questions work done on time nice and experience personal More

by black2kamil
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Mangro
Jan 16, 2026 -

Empire Cadillac of Long Island City responded

We appreciate your positive review and we are glad that our team provided you with thorough and efficient service. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

January 14, 2026

Jeff Cayot and the team were wonderful! Great dealership smooth process! And this coming from a person who refuses to deal with dealerships! More

by karamanoukiananita
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Cayot
Jan 16, 2026 -

Empire Cadillac of Long Island City responded

Thank you for your excellent review! We are delighted to hear that Jeff provided you with a smooth and efficient experience. We wish you safe travels and hope for an opportunity to work with you again.

November 27, 2025

This service center is highly recommended; the prices are reasonable, and it can save you repair time. They also provide coffee and other beverages for you to choose from while you wait. More

by Jason Shang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy
Dec 02, 2025 -

Empire Cadillac of Long Island City responded

Feel free to help yourself to our amenities anytime you come in to receive automotive care with our service team. We appreciate you writing us this review and hope to welcome you back sometime.

November 14, 2025

Donna Arifi called and arranged for a service as soon as the parts were delivered. Thank you so very much for your service More

by viktoriamarti
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Arifi
Nov 14, 2025 -

Empire Cadillac of Long Island City responded

Thank you for leaving Donna this positive review! We are glad that she took exceptional care of you. It is our pleasure to serve you and we hope to see you again the next time you are in need of automotive service.

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