Empire Pre-Owned Superstore - Service Center

Kim in the service area did an outstanding job and helping me to solve my problem and expedite the solution. She’s extremely accommodating and friendly and even followed up after to make sure everythi helping me to solve my problem and expedite the solution. She’s extremely accommodating and friendly and even followed up after to make sure everything was OK. I couldn’t ask for a better service. More

Chelsea was very nice and worked with us very well. Great service and very welcoming. Great service and very welcoming. More

This was my first visit to the Service Center after the purchase of my 2022 Mazda CX-5. It was very professional and prompt. They worked well as a team. purchase of my 2022 Mazda CX-5. It was very professional and prompt. They worked well as a team. More

Dealer did some work to make the car ready for sale, but didn't check for open recalls. Be sure to do your own research before buying. didn't check for open recalls. Be sure to do your own research before buying. More

I am very happy to do business because we are received with a lot of love. with a lot of love. More

The vendor's service is very good, just the deal was not accomplished 100%, they tried to repair a door panel the job wasn't good, the deal was change all the damaged parts. accomplished 100%, they tried to repair a door panel the job wasn't good, the deal was change all the damaged parts. More

Phenomenal customer service. Always doing their best to make the customer happy. Very satisfied with my experience! Thank you empire. Always doing their best to make the customer happy. Very satisfied with my experience! Thank you empire. More

Bought my truck in December . Come March it needed some transmission work. So I brought it to a transmission shop. Was then told I need to bring it back to dealer. So that’s what Come March it needed some transmission work. So I brought it to a transmission shop. Was then told I need to bring it back to dealer. So that’s what I did. Told them what was diagnosed (torque converter) they kept the truck for another month and a half. “Driving it around” then brought it to their other store and within a week I had my truck back . THEN I get back with a check engine light on for transmission and both o2 sensors. Was on E too! Also sounds like it has an exhaust leak when I start it up now. More

Horrible. Salesman misleading and unorganized. Don’t even follow state lemon laws avoid avoid avoid Salesman misleading and unorganized. Don’t even follow state lemon laws avoid avoid avoid More

The team at the Service Center in Swansea MA were really great, friendly and very helpful! great, friendly and very helpful! More