Encinitas Ford - Service Center

Great service, very good customer service, very professional and friendly. We were very satisfied and happy professional and friendly. We were very satisfied and happy More

Great experience. Great dealership and service center. Nick was amazing, so nice and communicated with me about everything. He went above and beyond! Great dealership and service center. Nick was amazing, so nice and communicated with me about everything. He went above and beyond! More

Duke was awesome thanks for taking care of us. It was nice to get the car back totally cleaned It was nice to get the car back totally cleaned More

Every visit to Encinitas Ford has always been a pleasant one. This last visit was especially a convenient one, when my car was finished they delivered to my house as well as they washed it. one. This last visit was especially a convenient one, when my car was finished they delivered to my house as well as they washed it. More

Extremely helpful in explaining my issue and repairing my car. Offered me use of a loaner vehicle while work was being done- very much appreciated that! car. Offered me use of a loaner vehicle while work was being done- very much appreciated that! More

They were awesome. Kept me in informed about was going on and were fast on getting the job done. Thanks Nick! Kept me in informed about was going on and were fast on getting the job done. Thanks Nick! More

Quality work on Ford cars and. Trucks at reasonable prices. Techs are friendly and a great asset to the company. Parts are competitively priced and available the same day, most of Trucks at reasonable prices. Techs are friendly and a great asset to the company. Parts are competitively priced and available the same day, most of the time. More

Top notch service department. Helpful and honest service managers. Get you in and out quickly. Helpful and honest service managers. Get you in and out quickly. More

I love the service you have to offer! I have very limited time to take my vehicle in and get serviced, but when you pick it up and deliver it back to me it’s fantastic! Can’t thank you I have very limited time to take my vehicle in and get serviced, but when you pick it up and deliver it back to me it’s fantastic! Can’t thank you enough. More

My experience with Encinitas Ford was overall very frustrating. My 2021 Ranger with 40K miles was having transmission issues, which presented as hard shifting from 2-3. I was then informed that my frustrating. My 2021 Ranger with 40K miles was having transmission issues, which presented as hard shifting from 2-3. I was then informed that my transmission needed to be "rebuilt" with no explanation what that entailed. After two weeks passing and two separate occasions where they "think they had it fixed", I got a phone call stating that it is ready but now shifting hard from 3-4. When I pushed back stating that I would like all issues to be completely resolved they said it was likely due to my "big off road tires and tune". My tires are average 33'' BFG All Terrain T/A's and both the tires and Ford Performance tune were installed by the Ford Performance team on the show room floor of North County Ford. With no resolution from Encinitas Ford, I had to take this issue up with Ford Customer Care, where they attempted to resolve this issue. They contacted the dealership, specifically Duke, where he said "the vehicle is fixed, no issues". That was odd being that just the day before they called to say it was still shifting rough. Ultimately I showed up to the dealership and got the run around by both Duke and Chris. Their stories were not aligned on the issue being resolved and said "if it's still having issues, bring it back in 150 miles." So, at the end of the day I brought my truck in due to rough shifting and I received it back exactly two weeks later with rough shifting. Not only this, but a sense that they were not expecting me to be inquisitive on the issues, which ultimately lead them to fumble around and appear dishonest when it came to answering my questions. I would highly recommend North County Ford or a larger dealership for anything more than basic maintenance. As a side note, I informed Duke I would be writing a review of my experience in an attempt to be clear that my expectations were not met. More