Estero Bay Chevrolet

I had a 8:30 appt and they didn’t start working on my car until 10:00. until 10:00. More

Service department is exceptional. Couldn't be happier. I will always go to Estero Bay. Couldn't be happier. I will always go to Estero Bay. More

I brought my car in for an intermittent check-engine light and had one of the most frustrating service experiences I’ve ever had. When I checked the car in, the staff looked confused and unsure of the p light and had one of the most frustrating service experiences I’ve ever had. When I checked the car in, the staff looked confused and unsure of the process. They left a note saying someone would call me, but no one ever did. I was told the vehicle would be looked at within 48 hours, yet there was no movement on the app and zero communication from anyone at the dealership. After waiting two full days with no update and no courtesy loaner offered, I went back to pick up my car. I stood there for over 10 minutes without being acknowledged by anyone. When my advisor finally came out, she said she never received the note, had no idea what was going on, and then told me to “bring it back when I’m free.” On top of that, when I picked up my vehicle, it was covered in dirt, as if it had just been sitting outside untouched the entire time. No one attempted to check it or even take basic care of it while it was in their possession. Why would I bring it back just to have it sit there again? The check-engine light is intermittent, and they didn’t even bother to look at it. The whole experience made me feel like unless you’re driving a Cadillac, BMW, or spending big money, you don’t get real service. Every customer deserves communication, professionalism, and basic respect — regardless of what they drive. Extremely disappointing service. I wouldn’t recommend this location based on my experience. More

We were lead to believe that we had ahundred thousand. mile warranty. . The finance.manager even said we E had both mechanical.and the oil changes what a great plan. All oil changes for 10years or hundred mile warranty. . The finance.manager even said we E had both mechanical.and the oil changes what a great plan. All oil changes for 10years or hundred thousand miles. What a crock of.fngk xxxx. Will never buy another vehicle from Estero bay chevrolet again. What a.surprise.to learn that fact of 5yeras foroil changes. Very deceptive. Probably.going to escalate this upward and see if.anyone else has encountered this situation. Plus, the Service Advisor .Lisset Aroche was.difficult to.understand. The Service Manager did.comp my oil.change but we are Not Happy at allllll. Wish we knew this 5years ago. Never ever going back to Estero Bay Chevrolet. Furthermore , every document waa never given , just.loan papers. Horrible Horrible ways to.deceive hard working.people ! More