Estero Bay Chevrolet

Very Happy Gale Dean is the person to see she is knowledgable , great personality. I just bought a Malibu for my daughter she helped her set up everything insid Gale Dean is the person to see she is knowledgable , great personality. I just bought a Malibu for my daughter she helped her set up everything inside car step by step it was great. Thank You Gale More

fast and complete Estero Bay Chevy has been the best dealership i have been to in the last 35 years. I've been to 11 dealerships. thank you Estero Bay Chevy has been the best dealership i have been to in the last 35 years. I've been to 11 dealerships. thank you More

Outstanding! Richard Day helpful and wonderful and knowledgable. This is the 2nd car I got from him?? It is car #3 from dealership. Very pleased. Charles and Pat Richard Day helpful and wonderful and knowledgable. This is the 2nd car I got from him?? It is car #3 from dealership. Very pleased. Charles and Pat very helpful to close sale.. We would never purchase anywhere else More

Avi and Estero Bay Chevrolet what a combination. I have never been to this dealership prior to this visit. It is about 20 miles from where I live. I have had my eye on a new Camaro and saw an add in I have never been to this dealership prior to this visit. It is about 20 miles from where I live. I have had my eye on a new Camaro and saw an add in Auto trader for one they had that was similar to what I would like. I went there pretty set on just looking and then ordering exactly what I thought I wanted. I was greeted by a very nice young man, Avi Ishal. He was a very low key, laid back no pressure type person. He was very knowledgeable and explained why they had ordered this Camaro the way they had and explained to me how some of the pros and cons of things I was looking for would be nice but where it may not give me what I was really looking for. He offered me a test drive and let me take it on my own. Well I was really hooked and we worked out a very fair deal for both side. I was amazed to find that what I thought was this little dealership was really in the top 40 in the nation. They gave me a tour of the dealership so I knew all the options and services available to me. I left there really feeling I had joined this special club and now was one of them and would be well cared for. Avi explained everything about the vehicle. Even how to pair my garage door opener to the vehicle. And even called me a number of times to see how I was doing with it and if I needed any help with anything. First class Salesman and organization More

Excellent!!! Everyone was professional!!! I special the sales men and financial advisor , the price , the people, the inventory they have ,the time to process the Everyone was professional!!! I special the sales men and financial advisor , the price , the people, the inventory they have ,the time to process the lease was fast More

Exceeded my expectations All my dealings with Estero Bay Chevrolet exceeded my expectations. If you are in the market for a new car I highly recommend you try this dealership, All my dealings with Estero Bay Chevrolet exceeded my expectations. If you are in the market for a new car I highly recommend you try this dealership, you will not be disappointed. A++++++++++ More

Jose for service this is the reason to take your Chevy to this dealer for service. When he has not been there, it has been less than stellar.. this is the reason to take your Chevy to this dealer for service. When he has not been there, it has been less than stellar.. More

excellent sales person was respectful, courteous and precise. The whole staff were exceptional. The fact that sales person picked me up at my home on the day of sales person was respectful, courteous and precise. The whole staff were exceptional. The fact that sales person picked me up at my home on the day of delivery was so nice of him. More

Oil change Prompt and professional service for my 2015 corvette. Appointment was made and service was performed professionally. Car was clean and well protecte Prompt and professional service for my 2015 corvette. Appointment was made and service was performed professionally. Car was clean and well protected from the elements. More

Bait and Switch My experience with Estero Bay Chevrolet starts about 6 months ago when I purchased a used Chevy SS 2015 from them. That experience went fine although My experience with Estero Bay Chevrolet starts about 6 months ago when I purchased a used Chevy SS 2015 from them. That experience went fine although the price I got was just ok. They told me the car was already being held verbally by someone else but told me that since I was there they would sell the car to me instead. Selfishly, I didn't care much but it should have been a sign that they don't care much about their customers. Two weeks ago, I called Marcus who I worked with there and let him know I would like to get a price on a Spark for my business. I told him we will probably buy two but definetly one. He told me they could make a great deal on a 2015 and would do a dealer trade. Price was $12,700. Quite a discount. I didn't bother shopping them elsewhere and have a deposit on the car over the phone. I had the sales person also email me the VIN on the car and the agreed sale price. Upon arrival to the dealership, I signed a few papers and then Marcus went over the price again. Except the price was now 13,600. I mentioned to Marcus that the price was higher than agreed and he seemed surprised by this. Whether genuine or not, I'm unsure. Regardless, I showed him the email and he took it to Pat, the store's GM who was sitting just around the corner. Marcus informed me that they had made a mistake and the price was the $13,600. I told them this was a "bait and switch" and I would not be buying the car from them if they couldn't sell at the agreed price. Marcus went back to Pat and he came back to inform me that they had paid $250 just to get the car from me and this was my car. The best they could do was reduce the cost another $260. I informed them that I would not be doing this and out of principle they should sell me the car at the agreed price. They would not. Worse, was that Pat never left his desk 5 feet away from me to explain the situation. Instead he left Marcus to do all of the explaining. I am a business owner. We all make mistakes; I understand that. BUT this went beyond that and little effort was made to mitigate the issue. I normally don't take the time to write negative reviews but this situation was "special" enough to do so. In the end, I purchased a vehicle from another local dealership and again agreed on a price over the phone. They accidentally forgot the windows had been tinted and that the car had wheel locks that they didn't include in my price... Guess what? They still honored the agreed price regardless. It's not hard to offer good customer service but my experience at Estero Bay Chevrolet would seem to suggest otherwise. More