Euromotorcars Germantown sets the bar for all Mercedes Benz dealerships. They truly are "family" throughout the entire buying and ownership process. I am proud to have purchased 15 new Mercedes Benz from them. I "highly recommend " anyone considering a new vehicle to visit, look, and experience what we have throughout the years. GREAT DEALERSHIP!

Was this review helpful to you?    Yes | No Thank you

Horrible service! Went to get my washer for windshield checked. Topped it the previous day to see why it is not working. Took it for service at Euro motors at Germantown, they changed and charged like a freaking $225 for that washer they replaced.Came back home, parked the car and the mercedes symbol from the bonnet falls on the curb?? Okay, took a deep breath, thought would take it to them next week and show them. Went to work the next morning, got on 270, it starts snowing, I am glad I got my washer changed the previous day and boom the washer liquid finished in the car. It was snowing badly, could not see a thing. Was getting late for work, so parked my car on the shoulder and poured some water on the windshield and looked like an idiot doing it on a MERCEDES but it would turn into ice. Had no choice so called my husband, he left work, bought the washer liquid came over in 40 minutes and I got to work almost 2 hrs late just because I decided to go get my washer changed at Euromotors. Never ever ever going back to these guys!!
So you change the washer, and you try to make sure it is working so therefore you finish the liquid. How about behaving like a MERCEDES dealer and filling up the darn thing, so that your customers would not have to be stranded for 2 hrs. Secondly how are the mechanics handling the car? How does the symbol come off? If you did something by mistake then fix it instead of just putting it there and then the customer can see it falling off??/

Was this review helpful to you?    Yes | No Thank you

I considered purchasing a used Mercedes Benz. EuroMotorcars will do a thorough prepurchase inspection. They did - on two different vehicles. Very thorough: missed and due required services, obvious things like body and tire condition etc. One vehicle had a large number of individually-insignificant problems, but altogether they would have been expensive. The second vehicle looked and drove great, but the service department noticed the beginning of a small leak in a transfer case for which there is no aftermarket substitute, and has a $5,000 replacement cost. In both cases the information they gave me was well-worth the modest cost of the inspection. The cost was modest compared to the cost of repairing these low- or no-visibility problems.

In both cases Charles Estelle in the service department arranged on short notice for me to come in the same day for the inspection - important since one of the vehicles was located 20 miles from the dealership and I do have a full-time day job.

Was this review helpful to you?    Yes | No Thank you

We purchased a 2013 C300 4Matic from Ted Shepherd and the entire experience was the best we have had with a salesman in our history of buying cars. Ted was polite with a pleasant personality, and provided us with everything we asked for plus gracious hospitality. We highly recommend working with him.

Additionally, Narsh Smith in the finance area is just as outstanding in customer service quality, honesty, and competence. The feel of the dealership is welcoming and this definitely played a role in our purchase being made there.

Was this review helpful to you?    Yes | No Thank you

After 3 attempts over at Rockville BMW went horribly wrong, we approached Euro-Motorcars and spoke with Jim. We explained what we were in the market for. We were immediately impressed by his professional demeanor along with his expertise in the product, all refreshing in comparison. They had plenty of brand new stock meticulously kept and plenty of customer parking. As we worked through the deal everything was clearly and fairly explained which was very comforting. Once again Jim made us very happy that we chose Mercedes Benz over the other guys! This fully loaded 2012 C-Class 4Matic Sport Sedan blows away the competition, both in quality and price. Thanks again Jim for saving us from BMW.

Was this review helpful to you?    Yes | No Thank you

don't bring your car for service. they will break something and make you pay for it. also, when you buying make sure your interest rate is accurate. these people will take your money one way or another.

Was this review helpful to you?    Yes | No Thank you

Purchased a new ML350. No dramatics to reach a fair price here, just a friendly (and sometimes joking) attitude. Larry is a most knowledgeable sales rep.

I am a repeat buyer, having purchased a ML350 in '05. The dealership has serviced my car since then and will continue to do so with the new one. My service advisor and the maintenance crew have been exceptional!

I have recommended this dealership to my friends too.

This is how it should be.

Was this review helpful to you?    Yes | No Thank you

I've purchased two new Smart's from EuroMotorcars/Smart Center Germantown. They have a truly outstanding staff. Sean Sarraf sold me both cars. The first was a new 2010 basic Smart Fortwo Pure and recently I purchased a new 2012 Smart Fortwo Passion. Sean is great, he explaned the offers, listened to my needs and worked up a good price. I drove 3-1/2 hours for this dealer. There are no local dealers in my area, but there are a few Smart dealers a bit closer than EuroMotorcars/Smart Center Germantown, yet none were as efficient on working out a deal.

The overall experience at the dealership is exceptional. The staff is knowledgeable, calm and happy to help and show you around. Paperwork was quick and they made us feel appreciated for our business.

I'm a true car enthusiast. I've had 18 new vehicles in recent years. By far, the best dealership experiences has been at EuroMotorcars in Germantown. Now I just have to convince them to open a Smart Center in North central Pennsylvania!

Was this review helpful to you?    Yes | No Thank you

Paid attention to what I was looking for in a Mercedes. Great price. Great service. This is the second car I have purchased from Euromotorcars Germantown.

Was this review helpful to you?    Yes | No Thank you

The service is what brought me to Euro Motorcars of Germantown. They've serviced a few of my vehicles over the years, always to my complete satisfaction. But because of travel, I've had my car serviced at 2 other Mercedes Benz dealers in the last year and the experiences were completely unsatisfactory.

So when it came time to buy a new Mercedes, I decided to buy from that dealer that provided good service. I was fortunate to find Arnold Brown in the sales department. Arnold is the best auto sales professional that I've ever dealt with. This is my 4th Mercedez and I've owned 2 BMW's, and there are none better. Also, Narsh Smith in the Business office was very professional.

Was this review helpful to you?    Yes | No Thank you