Possibly the worst experience I've ever had from beginning to end. They didn't have the model of Jetta I wanted but told me they did. When I got there, they showed me a Jetta SE 2.5, which was 5k more expensive. Bait and switch, anyone? Then they sold me a "Diamond Package" for some kind of exterior gloss coat - for $700 - and which they refused to honor when I had to have some scratches taken care of. They also gave me the wrong set of keys - the keys were for a different car and obviously didn't work when I tried to start the car at home. I realize they gave me the wrong set and had to take them BACK to the dealership to get the correct second set. They took HOURS to service my car and didn't offer a loaner car - or the free massages or pedicures they tell you they'll give you over on Miller Lane while you wait on your car. I really don't need a massage or pedicure so I don't care but don't offer it as a service and then "forget" to offer it. I was in the dealership for no less than 3 hours at one point. Thankfully I brought my laptop and was able to get some work done. Also, during my last oil change, they replaced a light but didn't put a part back correctly, which made the left headlight go out. I took it to the dealer and they said I'd have to purchase the part THEY lost during the service! Or I could just put duct tape over it. REALLY? You lost the part needed but my choices are to BUY a new one myself OR duct tape it? Is this place for real? I really wish I'd never gone to Evans. I'll never go back. In fact, I'll probably never buy another VW again. Save your time and money. DO NOT GO TO EVANS!
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