Menomonee Falls Buick GMC Volkswagen - Service Center

Excellent customer service—friendly, knowledgeable staff, timely updates, and great attention to detail in car care! timely updates, and great attention to detail in car care! More

I purchased a used 2024 Buick Envista with under 1,000 miles in May 2024 from Ewald, expecting a smooth experience. Unfortunately, what followed was a series of avoidable frustrations, poor communication, miles in May 2024 from Ewald, expecting a smooth experience. Unfortunately, what followed was a series of avoidable frustrations, poor communication, and unprofessional service that compelled me to share my experience. Six separate visits in under a year—most caused by dealership mistakes—should speak volumes. 1 Paperwork Negligence: Right after purchase, the dealership failed to process my ownership paperwork correctly and never notified my bank. My license plates weren’t registered, and my bank had no record of the purchase—a basic step they completely botched. 2 Check Engine Light Nightmare: My check engine light came on in January, and I visited three separate times before anyone took meaningful action. Gary, the service manager, eventually discovered a missing part—something a diagnostic machine had failed to detect. Each previous visit, they simply reset my car's computer and sent me home. 3 Wrong Part Ordered: When they finally identified the missing part, they ordered the wrong one. I had to return yet again for the correct repair. 4 Broken Promises: As compensation, Gary offered a complimentary oil change, which I accepted. But when I arrived for the appointment, the technician had no record of the offer, and I was told to come back when Gary was there. 5 Speaker Issue Ignored: My driver-side speaker failed, and Gary acknowledged this was a known issue among Envista owners—he even assured me it was covered under warranty. Yet again, they hadn’t ordered the part, and I was sent home to wait for another appointment. 6 Final Visit, Final Straw: Today, during what was finally supposed to be a straightforward appointment, I was handed a bill for $80 at the cashier desk. Confused, I asked the woman (petite, older Caucasian with blonde bangs) what the charge was for. She responded with disrespect and condescension, saying “I don’t know, what did you come here for?” instead of checking or helping. She refused to assist further. I had to call for Gary myself. When I asked for her name to include in this review, Gary refused to tell me. As I walked away, I heard her say, “Thank you, Gary, for not telling her.” The lack of accountability, customer service, and simple professionalism at this location is unacceptable. With each visit, I’ve witnessed or heard other customers expressing similar frustrations—this is not a one-time fluke. I will not be returning to Ewald for any future service or purchases, and I strongly advise others to consider other dealerships. Don’t ignore the red flags like I did. Your time, money, and peace of mind deserve better. More

Scheduled time slots only mean something if you wait for your service, otherwise it appears as though there is no point in scheduling a specific time. Indications are that although I scheduled a visit onli your service, otherwise it appears as though there is no point in scheduling a specific time. Indications are that although I scheduled a visit online there was no prior knowledge that I would be arriving and/or what services were requested. 0800 oil change, tire rotation, and 2 wheel alignment took 6 hours. I did state I needed it by 2 at the latest but assumed that was only apply if something drastic was found. I was also charged twice for a "battery service", which I still at this point believe to be a bit of a "sneaky charge". One was refunded to me after I questioned what I exactly got for that service. Some smoke about "charging my battery to 100% and cleaning corosion". Truck has 16K miles. Second visit upon learning my lesson on lack of time management, I requested a noon completion time for a 0920 appt and received no call indicating it wouldn't be done in time. When I called at 1245 they asked when is the latest I would need it by as they were having computer issues. 2 PM was stated as drop dead time and when I showed up at 2 they instructed me to have a seat and they'd let me know when it was finished. This was for a trailer brake controller recall and a radio service upgrade as I'm having problems with the radio controls. Radio issue still persists after 2 attempted updates. I don't blame them for that as I don't think GM knows what's going on with the radios but it was stated it was taken care of. I had high hopes for this service dept as the online scheduler couldn't be any simpler and it couldn't be any more convenient of a location for me to have things handled while I'm at work. This review is based solely on the service desk and lack of communication, I have nothing bad to say about the work that was completed. More

Great experience. Would definitely recommend to any that's a first time GMC owner as well. Would definitely recommend to any that's a first time GMC owner as well. More

VW Service Manager, Kristen Montini is THE BEST! ! I was born in 1950. I have owned many "fun to drive" vehicles including a 1976 VW "Tin Top" camper & a 2015 VW GTI. Kristen as your Service Man ! I was born in 1950. I have owned many "fun to drive" vehicles including a 1976 VW "Tin Top" camper & a 2015 VW GTI. Kristen as your Service Manager? You are lucky to have your on your team. She brings professionalism, enthusiasm and great care in all she does to keep me & my 2002 VW Eurovan Weekender, "Big Greenie" (Emerald Green) HAPPY! We just got back from a 20 day, 5,199 mile camping trip to Portland OR via Idaho's Craters of the Moon National Park. And back via Montana's Glacier National Park. Big Greenie ran great!! More

Service is reliable but I have to make my appointments in person because nobody answers the phone or returns my voicemails. person because nobody answers the phone or returns my voicemails. More

I always receive excellent service. From the people behind the desk to the people working on my car. Have gone here and purchased my cats for years! From the people behind the desk to the people working on my car. Have gone here and purchased my cats for years! More

I travel a long distance to Menomonee Falls for friendly, honest service from an excellent staff. I would recommend it to any VW owner. honest service from an excellent staff. I would recommend it to any VW owner. More

The dealership itself does good work on my 2019 VW Atlas but getting in for service is the issue. And I have also experienced lack of callback when I have an issue and no service loaners. but getting in for service is the issue. And I have also experienced lack of callback when I have an issue and no service loaners. More

The service was amazing! Very high energy from everyone. Technicians did a great job. I would 110% recommend these guys for the job. Very high energy from everyone. Technicians did a great job. I would 110% recommend these guys for the job. More