Menomonee Falls Buick GMC Volkswagen - Service Center

Mark was able to help me in a timely manner, he’s very personable and I enjoy seeing him when I go in. personable and I enjoy seeing him when I go in. More

Terrible customer service, did not fix what was asked of at 7:30 in the morning at 7:30 in the morning More

I needed a replacement water pump and the whole assembly and the young man that helped me was looking out for me and not just treating me as if I was just another costumer. Everyone was so nice to me and ye and the young man that helped me was looking out for me and not just treating me as if I was just another costumer. Everyone was so nice to me and yes I told my whole family I was very happy. More

I had a 830 appointment. It took over an hour to complete, I thought this was excessive. It took over an hour to complete, I thought this was excessive. More

Jorge is excellent to work. I bring my truck to him anytime service is needed I bring my truck to him anytime service is needed More

Professional, fast and easy Always a pleasure to work with the staff. Appreciate your help! with the staff. Appreciate your help! More

New customer service was polite and smiling. She'll work out as she gains experience. Maybe a little more oversight would help. She'll work out as she gains experience. Maybe a little more oversight would help. More

The service was good, but the recalls were not completed. They did fix my air conditioning. They did fix my air conditioning. More

Positive Service was timely, quick, and I was briefed on the state of my vehicle. on the state of my vehicle. More

The service department is a trainwreck. I take it in for 50k service because I see a special on their own website that oil change plus AdBlue (diesel Passat) is a certain price. It litera I take it in for 50k service because I see a special on their own website that oil change plus AdBlue (diesel Passat) is a certain price. It literally says up to 2.5 gallons AdBlue included. So before I had over the keys I ask, "this included AdBlue service, correct?" Mark Terry says, "yep." So the service is done, I pick it up and ask Mark Terry again, "Did you put AdBlue in this car?" He goes, "yeah they filled it up." Two months later the AdBlue light comes on. They never put any in. I have to go back to them, have them add it, they tried to scam $80 out of me. The funniest part was, they were still running the service special! On their own website was still the special about adding max 2.5 gallons of AdBlue! So I walked out of that without paying. Fast forward ~18mo and I need 80k service. I figure I'll give them another shot. I call them up to get a quote. 80k is a big service on these because the trans needs to be serviced (DSG trans). So they quote me $600. I go and drop it off with Mark. I say something like "how long do you think it'll take with doing the trans service and everything?" Mark replies, "oh the trans isn't serviced at 80k. If you want the trans serviced it will be another $500." I go, VW recommends every 40k it gets serviced. So I have to get him to pull up on his own website the service schedule. Sure enough it says DSG service. He starts arguing and eventually yelling at me. I told him this happened before and I reminded him of the AdBlue story, which he tried to blame on a colleague that doesn't work there anymore. I told him I have the emails and he stopped arguing. These people are just straight up crooks. Do not trust your VW in these guys' hands. More