Menomonee Falls Buick GMC Volkswagen - Service Center

Almost every fix takes multiple visits. Parts constantly back ordered. Once this issue is resolved, we will be looking elsewhere. Not sure if the issue is training or otherwise but it is not acceptable. back ordered. Once this issue is resolved, we will be looking elsewhere. Not sure if the issue is training or otherwise but it is not acceptable. More

They were accommodating to my needs, sensitive to my pocketbook and even washed my car for me afterwards. I like that they got me in quickly and were friendly when I arrived. pocketbook and even washed my car for me afterwards. I like that they got me in quickly and were friendly when I arrived. More

Was pleased with the service not very pleased with the service person the relationship was very unprofessional they actually assume the job was correct without testing my car once I left there had a very service person the relationship was very unprofessional they actually assume the job was correct without testing my car once I left there had a very bad leak had to return More

Service department was wonderful. I need a 3rd party evaluation on a vehicle at another dealership. There were problems with the car, and we were informed. Would use them again for 3rd party evaluation evaluation on a vehicle at another dealership. There were problems with the car, and we were informed. Would use them again for 3rd party evaluation on a vehicle. More

The man has been rude the last 3 times I've been here. I lost my 10,000 mile oil change because they told me I didn't have one. Then after I passed it they "found" my 20,000. Whenever I have my car serviced lost my 10,000 mile oil change because they told me I didn't have one. Then after I passed it they "found" my 20,000. Whenever I have my car serviced they act as though I inconvenienced them by showing up. This last time it took over 10 minutes to be greeted when we walked in. The same guy passed us 4 times before asking if we had been helped. I said no. Then he was very short with me while checking me in. Once they finished the car he got super friendly as we were leaving. It was very weird and annoying. More

They got the repair scheduled quickly, and completed at a lower price than a competitive non-dealer shop. 25 word minimum? Not sure why I need more words to complete survey... lower price than a competitive non-dealer shop. 25 word minimum? Not sure why I need more words to complete survey... More

Nice clean, new facility inspires up-to-date equipment and retention of good service staff. The”bad” news was delivered humanely. And the discussion with the actual service professional was appreciated. and retention of good service staff. The”bad” news was delivered humanely. And the discussion with the actual service professional was appreciated. More

Great staff. Thorough inspection on vehicle being serviced. I looked at vehicles in the lot and no salesperson trailing behind me! That's great! Time in took much longer than I had planned. Overall v serviced. I looked at vehicles in the lot and no salesperson trailing behind me! That's great! Time in took much longer than I had planned. Overall very very good!!!!! More

No car wash after service. No problem found with my complaint. Simply reset the trouble light per Anna. Nothing on service ticket except 10,000 mile service complaint. Simply reset the trouble light per Anna. Nothing on service ticket except 10,000 mile service More

Woman was very helpful. Guy didn’t put my seat back where it was. Cashier was nice. Twenty five words is too, too, too many. it was. Cashier was nice. Twenty five words is too, too, too many. More