Menomonee Falls Buick GMC Volkswagen - Service Center

Mark is awesome. I stay 25 minutes away and will invest in drive for his top notch service. He is very reputable and does his best every time I visit. I stay 25 minutes away and will invest in drive for his top notch service. He is very reputable and does his best every time I visit. More

Debbie is back as service manager nice! Mark has improved his approach to customers. Wish this store had more business. Mark has improved his approach to customers. Wish this store had more business. More

Excellent service. The service specialist was very friendly and knowledgeable. Repair completed in timely manner. Waiting area very clean The service specialist was very friendly and knowledgeable. Repair completed in timely manner. Waiting area very clean More

Everyone is professional and friendly. The service was as expected. I like that there is the option to text as an option for communicating. The service was as expected. I like that there is the option to text as an option for communicating. More

Mike was terrible. I kept trying to tell him what I wanted and he kept singing. I clearly stated I needed a serpentine belt, water pump replacement, tire rotation, I kept trying to tell him what I wanted and he kept singing. I clearly stated I needed a serpentine belt, water pump replacement, tire rotation, a/c repair and oil change among other things and he, TWICE, said well don’t worry yourself about that I’ll be confirming this with your husband. More than once I said it was my car and I know what routine maintenance needs to be done. Nope. I’m calling your husband. Apparently women don’t know anything about their cars. Then since I was dropping it off while we were going to be on vacation I asked about the sign behind him that said “$25/day storage for over 5 days”. I said I have to have a call because if it was done early I’d have to have my son come pick it up. “That’s not for you ‘kind’ of people”. Then we get a call a week later from a maintenance guy. Asked if I still wanted the serpentine belt done. Only if it needs it I said. And when I picked up the car you charged me $49 for the service add on. I ASKED for it when I dropped off the car! But since you have a counter person that is more comfortable singing instead of listening and your maintenance guy asks and I confirmed, it’s an add on? Service was closed when I picked up the car so I could not dispute. I asked if I could pay all but the $49 I was disputing. Your African American receptionist, after making me wait so she could finish watching a video on her phone, said “we can’t do dat”. Dat?? I’m completely disgusted with this operation and will certainly not be coming back. More

Coming in with out an appointment they took care of me right away. Thank you right away. Thank you More

This was my first visit and I was extremely impressed by the sincerely friendly, helpful, knowledgeable and efficient staff! I’ll be back! the sincerely friendly, helpful, knowledgeable and efficient staff! I’ll be back! More

Very good service I give you guys the highest rating possible thanks a lot for your service possible thanks a lot for your service More

Mark does an excellent job. The work that the mechanics do is excellent. I’m very happy with their service. Best dealership I’ve ever dealt with. The work that the mechanics do is excellent. I’m very happy with their service. Best dealership I’ve ever dealt with. More

Extremely friendly and accommodating. Car was repaired a week earlier then expected. Had excellent communication Car was repaired a week earlier then expected. Had excellent communication More