Excellence Auto Direct

Austin was great to work with. Vehicle was as shown. Malik in finance corresponded well via email. Went well for buying Vehicle site unsee and having shipped. Vehicle was as shown. Malik in finance corresponded well via email. Went well for buying Vehicle site unsee and having shipped. More

My boyfriend and I, first time car financiers drove 3 hours to this dealership in the hopes to leave the lot with the 2017 Light Blue Ford Mustang listed on the web page. The original price of the car is hours to this dealership in the hopes to leave the lot with the 2017 Light Blue Ford Mustang listed on the web page. The original price of the car is 18 thousand however with fees the total came out to 22 thousand. Aakash Patel, the salesman that helped us came off rude and seemed un knowledgeable about the car itself. He told us that the car wasn’t able to be financed with a credit score of over 700 ( classified as good on Credit Karma ) and a down payment of 2000. The entire time he insisted on a larger down payment. After hours of time wasted, Aakash informed us that we were finally approved through one single bank with a 3,500 down payment and the monthly payments would be $479 for 72months ( 6 ) years. The initial interest he showed us was at 6.9% APR however the approval he got us consisted with 20% interest. This changed the total price value of the car with fees from $22,000 to $38,000. The original price listed was 18,000 therefore the interest cumulative was 16,000. xxx. The intentions of this dealership were cruel and represented nothing but a scam. My time was wasted and my hopes were crushed by this greedy dealership. I am also very thankful I walked away when I did before I was taken advantage of by these older men. More

Although I was able to find a good deal on one of the vehicles from this location, I don’t know that the purchase is worth the hassle I have had to deal with, not only with the purchase itself but with t vehicles from this location, I don’t know that the purchase is worth the hassle I have had to deal with, not only with the purchase itself but with the customer service and processes after the fact. I worked with sales rep Jahari on the purchase of my vehicle, which was painstaking in and of itself. Right off the bat, he was condescending, argumentative, and short because I began asking questions about the condition of the vehicle and its price. Any time that I challenged or questioned him, I received sarcastic remarks and caught him literally rolling his eyes at me multiple times during the course of our conversation. Jahari provided little-to-no value during this process and I had to seek help from the business owner himself. Working with the finance guy Finas was great. Finas was helpful and patient. He gave us no issues. However, after purchasing the vehicle, I never received a phone call about my license plates being ready. I had to call the business and have them FIND the license plates and mail them to me, which took several phone calls to accomplish. Janet, who is over titles, was helpful on initial contact. I eventually got my plates. However, once I received them I realized that they only sent me ONE plate. Not two. I again called the business for assistance and was referred to Janet, who was less pleasant this time around. Janet stated that she could not help me get a second plate because too many days had passed from the time I had purchased my vehicle, and I would have to go to the tax office myself to get the plate. I again asked her if she could provide any additional assistance in the process, seeing as I never received a phone call about my plates. Janet argued with me, stating that she is the one who makes the phone calls and only calls once. I advised that I did not receive a call and had no messages about my plates being received. Janet then began yelling and talking over me, cutting me off, and refused to let me speak. When I asked to speak to a manager, Janet forwarded me to a line that sent me straight to voicemail. I called back to try and speak to a supervisor, but was given the runaround. I am beyond disappointed with the way things went with this place over all. They have some good cars on the lot, but just know that the customer service isn’t there. Also, they don’t tell you until you buy their cars that they add an extra $2500 to the cost for “customer care package” (that they refuse to take off) AND they will lowball you on your trade in. I’m pretty sure they pay Google for fake reviews. More

Our sales associate was Austin and he was as helpful and informational as one would expect from such a professional establishment they made they process quick and easy was in and out in less than an hour wi informational as one would expect from such a professional establishment they made they process quick and easy was in and out in less than an hour with a 2020 srt More

2 1/2 months since purchase and no title transfer, tags, or warranty documents. The worst customer service I have EVER experienced. Do not return calls or e-mails. Offer only excuses for their failures. Avo or warranty documents. The worst customer service I have EVER experienced. Do not return calls or e-mails. Offer only excuses for their failures. Avoid this place! More

The price you see online from this dealer is not what you pay. They charge a extra 2,500 dealer service fee and they will low ball you on your trade in. pay. They charge a extra 2,500 dealer service fee and they will low ball you on your trade in. More

BUYER BEWARE. !! If there were zero ratings.. That would be this dealership.. They are selling a 22 Nissan Frontier that has been in multiple wrecks and has frame d !! If there were zero ratings.. That would be this dealership.. They are selling a 22 Nissan Frontier that has been in multiple wrecks and has frame damage! There was no mention of this when I processed the paperwork. Found out from my insurance agent. Spoke with Melik Carson who confirmed the frame damage but said it cost them $4500 to fix it! This info should still be relayed to the customer!! Canceled the deal and the dealership was to refund my downpayment. Took me calling/emailing multiple times to get a refund! THIS VEHICLE BACK ON THEIR WEBSITE AND LISTED AS NO ISSUES! More

Complete crooks. We'll start with the $2500 surcharge (dealer reconditioning fee) for them to recondition the vehicle to sell it for the price they are wanting to sel We'll start with the $2500 surcharge (dealer reconditioning fee) for them to recondition the vehicle to sell it for the price they are wanting to sell it for. I'm now almost 5 months after purchase and no license plate. Temporary plate expired over 2 months ago. Local law enforcement told me if they see me driving it again without regular players they will tow it. I'm getting complete runaround from the dealership. More

I had a frustrating experience with this dealership. They advertised a van for $20,981 on CarGurus and their website, but when I tried to purchase it, they added a non-optional $2,500 fee for a “car car They advertised a van for $20,981 on CarGurus and their website, but when I tried to purchase it, they added a non-optional $2,500 fee for a “car care package.” This fee was not disclosed in the advertised price and was only mentioned in small print on their financing page. When I asked to exclude the package, they refused and claimed it’s required for all vehicles. This deceptive pricing practice is misleading and unfair. I wouldn’t recommend this dealership to anyone looking for transparent and honest pricing. More

I'm a former auto sales representative of 20yrs. In the industry. Purchasing a vehicle from Excellence Auto Direct has been very disappointing, from the salesman, Jerome, to the finance representati In the industry. Purchasing a vehicle from Excellence Auto Direct has been very disappointing, from the salesman, Jerome, to the finance representative, M'lik. I purchased a 2019 BMW 530i sedan . I believe that the vehicle was sold under pretense. Though it was sold as is, after the first 2 weeks I had to replenish the coolant every other day. I took it to the shop and discovered I had a leak in the high pressure reservoir, a $1000 expense. It's been 3 months & I have spent another $3000. That's a total of $4000 in repairs. I have received no accommodation from the dealership. More