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Executive Chevrolet - Service Center

Wallingford, CT

4.8
1,221 Reviews

1,221 Reviews of Executive Chevrolet - Service Center

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January 04, 2022

Courteous, professional, reliable service department. Would not bring my Equinox anywhere else for service and would purchase vehicle from Executive Chevy in the future. More

by andibsmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2022 -

Executive Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kevin Galante Service Manager

January 01, 2022

Friendly, courteous & Helpful !Answering all my Friendly, courteous & Helpful ! Answering all my questions. Service Department A returning customer pleased with the end results More

by Donna Rossitto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2022 -

Executive Chevrolet responded

Donna, thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Kevin Galante Service Manager

December 31, 2021

Excellent and Friendly service. Mark take care of everything what I asked. So pleased and am satisfied. More

by SJDIONSR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2022 -

Executive Chevrolet responded

Thank you so much for your excellent review! We are so glad that Mark had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Executive Chevrolet. Please don't hesitate to reach out if you need anything else. Kevin Galante Service Manager

December 29, 2021

Prompt sevice at quoted price. Very easy to do business with easy access to dealership More

by Fm100762
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Galante
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2021 -

Executive Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kevin Galante Service Manager

December 26, 2021

Long wait to discover my main reason to be there wouldn’t happen for lack of part, 2 hours! Front desk Max didn’t feel it necessary to mention that, until at the 2 hour mark I walked up to the desk for an up More

by Thomas.cost220
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Galante
4.0
This rating includes all reviews, with more weight given to recent reviews.
Max Pieper
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2021 -

Executive Chevrolet responded

I am sorry that your experience did not live up to either of our expectations. You should have been informed in a timely fashion of the status of the repair or the fact of we needed to order a part to complete the repair. I am glad to hear that our Service Manager was able to recognize the lack of communication on our end and comped you your oil change. If you wanted to speak about this any further please feel free to contact me directly at 203-493-5822. Thank you, Shaun Woodward General Manager

December 23, 2021

Fast, knowledgeable, service people. I was pleased that when I got called they had answers for my questions or got back to me quickly when they got the answer. Always a pleasure to use Executive service. More

by BRUCECONROY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2021 -

Executive Chevrolet responded

Thank you so much for your kind words, Bruce, and for taking the time to leave us this wonderful feedback! Kevin Galante Service Manager

December 19, 2021

I made an appointment for regular service oil change and also to purchase a set of tires as I am readying myself for a permanent move to Florida and thought I might be in need of some. Mark was my service More

by FINKPETER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2021 -

Executive Chevrolet responded

Peter, It's great to hear that Mark was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Executive Chevrolet! Kevin Galante Service Manager

Dec 20, 2021 -

FINKPETER responded

You're Welcome Kevin

December 17, 2021

Excellent customer service. Great communication. Quality, thorough and timely work. Very professional staff and service manager. More

by cherigalante70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Woodward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Galante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Obed Santiago, Jill Shepard
Dec 19, 2021 -

Executive Chevrolet responded

Cheri, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Kevin Galante Service Manager

December 15, 2021

Too expensive and don’t bring the correct info over the phone of the total cost More

by patty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Max Pieper
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2021 -

Executive Chevrolet responded

Thank you for the review, Patty. We try our best to be as accurate as possible with our estimates over the phone. This looks like a situation we can learn from. I would love to speak with you in more detail. Please contact me directly at 203-493-5822. Thank you, Shaun Woodward General Manager

December 15, 2021

Mark my visit with professionalism and candor. I understood what was going on and why, was very pleased with my visit. More

by driscom3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2021 -

Executive Chevrolet responded

Thank you for choosing Executive Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Kevin Galante Service Manager

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