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Executive Chevrolet - Service Center

Wallingford, CT

4.8
1,219 Reviews
Call Service Center (203) 872-5345

1,219 Reviews of Executive Chevrolet - Service Center

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November 02, 2021

Have oil consumption problem that Chevy knows about service manager very rude to my daughter 2013 equinox refuses to fix problem taking to gm corporate to remedy More

by Unhappy Chevy owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Galante
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manager
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Nov 02, 2021 -

Unhappy Chevy owner responded

I would think that you would like to have satisfied customers apparently you don’t the service manager needs training on how to treat customers was very rude and condescending to my daughter both executive and the service manager should be ashamed at this behavior

November 02, 2021

Excellent Service!Briana is Very Smart, Excellent at her Excellent Service! Briana is Very Smart, Excellent at her job. Rest rooms are exceptionally clean. Glad I purchased my Silverado there!!! More

by MAVERICKSM19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Briana Pascale
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Nov 02, 2021 -

Executive Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Nov 02, 2021 -

MAVERICKSM19 responded

I only tell the Truth. I wish all the people on earth would do the same. Not that all don’t, help the liars. It would make it a better place.

November 02, 2021

Professional people that make it easy to do business with. The made the process of servicing my car as painless as possible. More

by Raybibisi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
There was another gentleman at the front desk that was very helpful when Briana wasn’t there. He was also very helpful, Briana Pascale
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Nov 02, 2021 -

Executive Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 02, 2021

Great and friendly staff, always courteous and explains whst they are going to do to the vehicle More

by GOTTABEAT7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2021 -

Executive Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 02, 2021

Had to wait very long time…and I also had appointment…and they didn’t keep me updated… More

by Shorty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Max Pieper
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2021 -

Executive Chevrolet responded

Thank you for bringing this to our attention, and we apologize for the long wait time. If you'd be willing to discuss this further, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to see if we can turn this situation around for you.

November 02, 2021

Nice clean neat operation! Counter person was excellent…dropped off and checked in in minutes and on my way promptly. Got call when work was done and same speed to close out the repair ! Thanks More

by Abre
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2021 -

Executive Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 02, 2021

Convenient and fast service. Very comfortable waiting area. Staff very polite, helpful and attentive. A pleasure to deal with. More

by JFELDER213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Galante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Jackson
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Nov 02, 2021 -

Executive Chevrolet responded

Thank you for sharing your thoughts about your experience with Executive Chevrolet. We appreciate your business and hope to see you again soon!

November 02, 2021

Very professional, prompt and courteous.The office and Very professional, prompt and courteous. The office and the waiting room are clean as well as the bathrooms. More

by Sonar4788
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2021 -

Executive Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Executive Chevrolet. Please don't hesitate to reach out if you need anything else.

November 02, 2021

Great experience as always! They are very attentive and to the point. They are very fair and friendly also. More

by RC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2021 -

Executive Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 02, 2021

Excellent service staff was professional New what my problem was and explained in detail to me More

by RICWIL0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2021 -

Executive Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Chevrolet.

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