My Review Of FIAT of Manhattan:
My wife and I decided we wanted a Fiat and did all the leg-work ahead of our visit to the Manhattan dealership. We knew exactly we wanted and were expecting to order the exact model and trim, specific colors, etc. upon completion of a test-drive. After visiting the website and doing all our homework, we knew exactly how much the base model should cost including a downpayment of $999 as advertised on the site, taxes at 8.875%, a $700 destination charge (now $800), $199 monthly payments, etc. Upon completing the test-drive, we were perfectly impressed with the capabilities and handling of the car and were ready for some hard numbers. This is where the swindling began.
First the salesman, whose name we forgot but who was just starting a position that same day, gathered our order and went to 'talk to his manager'. Maybe he didn't know the pricing, maybe he did, but when a car dealer breaks to confer with his/her manager, I expect the negotiations to begin. Sure enough, the manager/master-swindler Caleb Dennis scribbled a few illegible numbers down on paper and, after a calculated period of discomfort, sent them along with his salesman. We were overcome with disappointment at what WAS legible and frightened to learn the other numbers. In the end, it was around $100 more a month than we found on the Fiat website, not including the $99/month parking deal, which wasn't even mentioned. The "downpayment", a collection of random fees and charges, was around $2000 more than we were expecting, and other improvised numbers weren't quite explained.
After I brought the fact that I was aware of the internet deal to the attention of the salesman, he again went to 'talk to his manager' who was sitting in plain sight of us. He came back with the same deal and some uncertain excuses. I decided to cut out the middle man and talk face to face with Caleb, who went on to give us all kinds of reasons that the numbers were what they were, while refusing to answer any of our questions definitively. In the end, as far as we could tell, even after all his explanations, there was around $1,200 unaccounted for. And around that much accounted for unfairly. In the end, he agreed to give us the website deal, but only because we were listing those terms loudly for other potential customers on the floor to hear.
And, according to the few legitimate reviews on these pages, he would have screwed us anyway. So we spent a few extra bucks and about an hour of out time to get exactly what we wanted from the professionals at the Westbury studio. Debra helped us and offered no surprises, but listed all fees and costs as they actually are in reality. We STRONGLY recommend that anyone considering purchasing a Fiat take the time to be treated right instead of being swindled in Manhattan.
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