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FIAT of Manhattan

3.8

56 Lifetime Reviews

629 West 54th Street between 11th and 12th Ave, New York, New York 10019
Call (212) 956-3383

Latest Reviews

August 09, 2017

"NY DMV violation against Fiat of Manhattan"

- ejc161

The dealership refuses to submit a title transfer for the Fiat 500 that I purchased in 2016. They are required to do this by NY DMV law. I can no longer contact them. They ignore my emails and phone calls. I escalated this Corporate Fiat (FIAT USA) and to NY DMV, and now to the dealership owners: , Jeffrey, Patrick, & David Monninger.

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Employees Worked With

Hassan Ahmed, Angela Ramsumair

July 24, 2017

"Beware customer service is the worst!!!!"

- Fiat2017

Purchased a 124 fiat spider parts were missing no owners manual no second key no tow hook cover. And a ding in the door . I was told they would take care of the problems. It took one month to get owners manual they sent me the tow bar cover it was wrong I had to go and have it painted the right color. Now two months and no response on the the second key. If you thinking about buying from this dealership just run.

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Employees Worked With

Don't recall

March 30, 2017

"Dishonesty and manipulative salesmenship"

- noushin

I signed the lease for the Alfa Romeo Giulia IT 2017 on March 16, 2017 at 9:30pm and took possession of it at 10pm the same night. This agreement was based on the promise that the price I was given by another Alfa Romeo dealership would be matched. Since the car that Alfa Romeo of Manhattan wanted to sell to me was in another showroom, I lost a lot of time with them and the car that I test drove was not the one I finally signed for. During the test drive I told the salesperson Lemiron Starling that operating this car is very difficult for me, also told him that the color of it is not what I wanted, he convinced me that I will get used to the car and the color is nicer than silver gray that I wanted. From 2pm until 10pm, Mr. Starling and Mr. Hassan Ahmed (Sales Manager) kept me there for lack of better word “hostage.” Anyhow, by the time at 9:30 pm when I signed the lease I was exhausted. When I drove the Alfa Romeo Giulia home, I found numerous problems with it and could not safely drive it. Therefore, in the morning of Friday March 17, 2017, at 10:02am, I sent an e-mail to them stating that I needed to return the Giulia and take back my Lexus. I followed that short e-mail with phone calls and another e-mail the same day. Although Mr. Ahmad promised to call me back soon, he never did. In the meantime, my accountant brought to my attention that they have kept the monthly lease the same as what the other dealership had offered me, but have traded my Lexus for which they offered $11,500. This is contrary to what I was told by the other dealership which they promised to match. Therefore, at 2:30 pm the same day, I returned the Giulia to the Manhattan showroom. Mr. Starling was not there and Mr. Ahmed said it was out of his hands and that Mr. Caleb Denic (showroom general manager), had to make a decision. After waiting for over two hours, Mr. Denic said that he had sold my Lexus, and had also sent the lease documents to the lessor (Allied Financial) and had received his fee. Therefore, there was no way that he could reverse the transaction. Since I didn’t believe that they could not stop a transaction that was signed at 9:30 pm the night before at 10am the next day, I called Allied Financial and they said they had not received any documents from Alfa Romeo of Manhattan. They also said that they had no file yet for me or the referenced transaction and have not paid the dealer. In addition to the fact that I am not able to safely drive this car, so far I have found mechanical issues with the car that have not been resolved and in addition the navigation system is very cumbersome and the gear shifting is complicated. This dealer still refuses to reverse this transaction for a car that I am too old to drive which was done through emotional pressure over the course of 8 hours.

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Employees Worked With

Lemiron Starling, Hassan Ahmen, Caleb Denic