Feldman Chrysler Jeep of Livonia - Service Center

This dealership used to be great! I did purchase a wrangler and was happy with what I bought. But I did have to take it in almost a year later. There was radiator fluid all on my inte I did purchase a wrangler and was happy with what I bought. But I did have to take it in almost a year later. There was radiator fluid all on my interior hood. I did book a appointment online and waited two weeks for the appointment. When I came in and told them I was here for an appointment, I received the most awful service. Was scolded for making an appointment online by 2 people right from the start and was told what did you make the appointment yesterday? I was not upset or mad when they got mad about my appointment being online. I just wanted to know why my car was making a noise and why there was fluid on the hood. After being scolded they said they would look at it, but was mad about all the hook ups I had. Its a wrangler people its ment to have a winch and a few accessories. Nothing that would make my car have problems. After they had my car I was called by the service manager and he was so rude. Telling me that they don't know why its making the noise maybe because of my accessories and its my fault and they can't fix it. And I don't know what I'm doing. Because of my accessories. Just made me feel like crap 100 percent! Very rude and unprofessional. I should of learned the first time not to go to this dealership. Same service manager when I had my Cherokee said my license was fake. I believe his name was Mike. More

I won’t go back to this dealership ever again. The service advisor Laura Mark is extremely rude and should not be in customer service. I waited over a month to get an appointment with the tech The service advisor Laura Mark is extremely rude and should not be in customer service. I waited over a month to get an appointment with the technician to look at my speakers which are still covered under warranty. It should be a fairly easy task to listen to speakers to see if they are blown. I brought my car in when they opened, they said it should be done in a couple hours. I called again at 1pm letting them know I had to be at work. She called me back and said car would be ready at 2pm. When I picked up the car she said that I was all set and they would order the two speakers. I didn’t hear anything from her for a week so I called in and when I talked to Laura she said I had to bring the car back in because the part costs a thousand dollars and it wasn’t approved by the manager. At this point, I am feeling like they have been wasting my time. I bring the car back in and they keep it a whole day and then say only one speaker is being ordered. I asked if I could talk to the technician and play some songs I saved in my phone. She says “I can’t have you speaking with the technician.” I ask why not and she offers me to speak with the assistant manager. She wouldn’t give me my invoice when I asked for it and then when I demanded it she angrily asked “what, are you going to do go somewhere else?” I said I wanted a copy of my receipt which is normal and that she didn’t need to have an attitude with me. Then she yelled across the service department that I was as the one with the attitude. I asked for the managers contact information and she said he wasn’t in. I asked for his card and they would not give it to me. I love my Jeep but this was a terrible experience. This dealership is an example of what hurts the JEEP brand. More

This is the best service and dealership I have ever found. I really feel like family here. They make me feel right at home. We've bought our cars, Chrysler and Mitsubishi, and have had them serviced at found. I really feel like family here. They make me feel right at home. We've bought our cars, Chrysler and Mitsubishi, and have had them serviced at Dave and Colleen's for at least 20 years or more, and the same for other family members. We cant say enough about them. They are very honest and Laura and Kyle are so helpful too. We love them all. Sincerely, Ann and Dave Knox More

Thanks Laura and team for efficiently completing repairs on my Jeep! I feel confident in the work because your communication throughout this process. You took the time to explain all that was going on befo on my Jeep! I feel confident in the work because your communication throughout this process. You took the time to explain all that was going on before, during, and after my repairs. Your staff is friendly and professional in dealing with customers in situations where there is the possibility of unexpected and great expense. Thank you for being a service center that cares about people. More