Feldman Hyundai of New Hudson - Service Center

Service department could have killed my family (or someone else's for that matter). I had my vehicle serviced with an oil change and tire rotation before a long trip. Left the dealership with my all someone else's for that matter). I had my vehicle serviced with an oil change and tire rotation before a long trip. Left the dealership with my allegedly "completed" services around 5pm on a long drive. Thought the roadway was rough because of loud sound, but got about 200 miles into a 650+ mile trip to hear a horrible sound from my tires... checking my tire pressure and realizing it was fine, but something was not, we stopped at the next safest spot to find that one of my tires had lost a lug nut and had a severed stem. My husband then checked the other lug nuts on that tire, as well as the rest to find none of them were tight. Time to empty out the back of my trip packed car to get to a lug nut wrench to hand tighten (best we could because all service centers anywhere near us were closed). We had to spend the remaining miles driving 55 to be safe and stopping regularly to re-hand tighten the lug nuts until arrival the next morning at a Hyundai dealership in Salisbury, MD (thankfully). That dealership was awesome... fit me in on a Saturday morning; had the parts we needed; found that all of the lug nuts had only been hand tightened (by my husband); fixed it and over $200 and another 2 hours later we were finally headed to our vacation spot. We were very luck none of the tires came off the car. Not only could my family have been seriously injured or died, but we could have seriously hurt or killed someone else! No idea whether we did any permanent damage, because ultimately driving without one lug nut on a tire can cause wheel bearing and stud damage. TOTALLY UNACCEPTABLE! In addition, they never re-set my oil change reminder (that is, if they actually changed the oil). More

Lisa Rigney - Service Manager is the BEST:) Scheduled a service check-up online. Service Manager Lisa Rigney wrote up requested services, educating me on a few things car needed based on mileag Scheduled a service check-up online. Service Manager Lisa Rigney wrote up requested services, educating me on a few things car needed based on mileage - was not pushy, chose to have services requested, coupon honored, highly recommend. More

Steve Got magic I recommend you go there they will help you so go see what they got I was there for 5hours very nice people’s. SEVEN LAplante is the man go see him I recommend you go there they will help you so go see what they got I was there for 5hours very nice people’s. SEVEN LAplante is the man go see him More

Great Customer Service They went out of their way to help make sure the car was repaired correctly and delivering my car back to me very conveniently. They were very friendl They went out of their way to help make sure the car was repaired correctly and delivering my car back to me very conveniently. They were very friendly throughout the process. More

Best customer service experience I have serviced my vehicles at many dealers across different states. This dealership has been the best dealership experience I’ve ever had. Lynn at th I have serviced my vehicles at many dealers across different states. This dealership has been the best dealership experience I’ve ever had. Lynn at the front desk was extremely professional, prompt in helping with my vehicle. Lauren was very helpful and honest with all my questions. Lynn & Lauren’s service attitude makes me come back to Feldman for all my future vehicle needs. Thank you, both! More

Absolutely amazing!! My experience was amazing!! Lauren was by far the most polite and helpful person I have ever dealt with when dealing with a dealership. I went in upse My experience was amazing!! Lauren was by far the most polite and helpful person I have ever dealt with when dealing with a dealership. I went in upset about my car and came out smiling and completely happy and satisfied. More

Parts and service I have never walked into a dealership and been greeted as well as I wasn't this dealership also to find the parts that I needed the gentleman that hel I have never walked into a dealership and been greeted as well as I wasn't this dealership also to find the parts that I needed the gentleman that help me out his name is Lauren and then I had a lady Lynne that helped us out these two people are just excellent I enjoyed every minute that I sat there and talked with them I would definitely recommend this to this dealership to two other people More

Great service Had an issue that was taken care of very promptly. Lynne was great as well as lauryn was extremely helpful. Stand up service department that always do Had an issue that was taken care of very promptly. Lynne was great as well as lauryn was extremely helpful. Stand up service department that always does the right thing More

Great Service and Service Advisory I had a Flat tire and I have Tire protection but dont know how to proceed. I went to New Hudson service center and Service Advisory LYNNE RUDEN was ve I had a Flat tire and I have Tire protection but dont know how to proceed. I went to New Hudson service center and Service Advisory LYNNE RUDEN was very helpful . She explained me everything and did all the paperwork needed to claim by herself which makes me so easy . I was just relaxed and they fixed both my tires . I will greatly appreciate LYNE RUDEN.(Service Advisor) as well as the manager which I forgot the name. Finally this service station always cool and reliable. More

Service Department Rocks! Considering my car sat at another dealership due to my motor being locked up for 3 weeks without being looked at or anything, my level of frustration Considering my car sat at another dealership due to my motor being locked up for 3 weeks without being looked at or anything, my level of frustration had reached its max. On a whim i called Feldman and explained my situation. My car was picked up from the other dealership and sent there. Within a couple of hours they called me with the diagnosis and plan. Fortunately, for me what happened fell under a recall and Hyundai was responsible for costs. The Feldman service department was able to install a new motor and job complete in 5 days when the other dealership couldnt do in 3 weeks. Hands down this service department is the best! They were easy to work with, very friendly and extremely helpful. I have recommended them to all i talk to and will continue to! Thanks for everything you did!! More