Ferman Chrysler Jeep Dodge RAM Wesley Chapel - Service Center

outstanding Kevin is professional/knowledgeable/prompt and friendly and my appt time was honored to the minute. No needless suggestions for repairs/maintenance li Kevin is professional/knowledgeable/prompt and friendly and my appt time was honored to the minute. No needless suggestions for repairs/maintenance like many places when just wanting an oil change. More

Best service out there! Would highly recommend Ferman Chrysler's service department. They were able to diagnose the problem with my vehicle, explain it to me, and get it corr Would highly recommend Ferman Chrysler's service department. They were able to diagnose the problem with my vehicle, explain it to me, and get it corrected in a timely manner. Because the problem was under warranty and the fix took 3 days, I was also given a complimentary rental car. I had previously taken my jeep to another dealers service shop and the couldn't diagnose the issue, but the guys at Ferman did More

Jeep Serivce Great service by Mike Viers. Friendly and attentive, was in and out in under an hour. Would recommend Ferman to Friends, family and rate my visit a 1 Great service by Mike Viers. Friendly and attentive, was in and out in under an hour. Would recommend Ferman to Friends, family and rate my visit a 10. Matthew Greaux More

15 month check up I had an appointment for my 15 month check-up. Checked in and was told it would take about an hour. Forty minuets later the tech came into the loung I had an appointment for my 15 month check-up. Checked in and was told it would take about an hour. Forty minuets later the tech came into the lounge to let me know my Jeep was done. Everything was clean and checked and ready to go. The service lounge is comfortable, clean and offers a selection of drinks. More

Caring Sales, service and management experience has been nothing less than exceptional. I have purchased many cars from this dealership. They work hard to Sales, service and management experience has been nothing less than exceptional. I have purchased many cars from this dealership. They work hard to make sure every customer is very happy. More

Paint drivers side passenger door due to scratches. I kept putting off repair, to fix scratches, on the drivers passenger door because I thought it would cost too much. I inquired on the whim. I was sur I kept putting off repair, to fix scratches, on the drivers passenger door because I thought it would cost too much. I inquired on the whim. I was surprised by the very reasonable cost to repair, so I brought it in the next day to the Mobille Repair Unit. My eight year old Jeep looks like new again! More

bad service department The worst service department . was Told will only take an hour and a half but two and a half hours still waiting. Was told only ten more minutesand th The worst service department . was Told will only take an hour and a half but two and a half hours still waiting. Was told only ten more minutesand that was 40 minutes ago. Will never come back. Will travel 15 miles further to get Jeep worked on. More

This dealership is such a rip off and VERY poor customer service.Transmission fill tube came off, twice,once over filled with fluid and overheated 4 times!! Now they want us to pay for fluid/filter and chec service.Transmission fill tube came off, twice,once over filled with fluid and overheated 4 times!! Now they want us to pay for fluid/filter and check out,plus battery. After filling a complaint with BBB and JEEP,they now are refusing to repair my Jeep(with the lifetime warranty?)...BECAUSE I filled a complaint with BBB!! HELLO,ANYONE LISTENING,that is how you handle complaints?! WOW,with this attitude, service and lack of concern...you will be gone soon!STAY AWAY!!! More

I Have been servicing our 2008 Chrysler town and country for the pass 24 months, we had nothing but bad experience, first time we took vehicle for services they wanted to add in a few extra services that we for the pass 24 months, we had nothing but bad experience, first time we took vehicle for services they wanted to add in a few extra services that we did not need I ask them to just to perform the oil change only. The second or third time we took the car in service for oil change. The car came back with a pin hole in the heater hose. They wanted $500 for the repair. I ask them not to do anything and I purchase the hose and installed it my self for less than$100bucks. We had a few recalls service with no issues and that might because Chrysler flips the bill. Then in Sep 2012 I had the car service for a oil change and was told they try to do my 5 year PowerTrain warranty inspection but could not because it was too early and it was due in Dec 2012, . I ask to schedule for Dec 2012 but Robert in service depart said we have a grace period so the next service date would be fine in Jan 2013. We took the car in Jan 12th 2013 and When the car was brought into service they did not perform the inspection and we did not know until just recently when we took the car for service for a check engine light plus a oil change. When I pickup my car I paid nothing for the oil change and receipt said warranty zero charge so figured that might been because we had a check engine light and we did purchase the vehicle new with a lifetime PowerTrain. I drove the car a few miles and my transmission was not shifting. Took the vehicle back and left it for service again. We get a phone call two days later that there a problem with the transmission and we need to ok a $200 fee to scan the car. I said no we have the original life time PowerTrain warranty when purchase the car new. Robert tell us to call Chrysler because there is a problem with our warranty. We called and find out we no longer have our warranty because the 5 year inspection was never done. I went directly to Robert and said u have to do something to fix this and he said he would love to do the job because business is slow but it cost money and Chrysler is not going to pay for it, I said its not my problem, he scream at me and said the bill could be $2000 or $3000 and there not going to pay for it and do i want them to do. i said take the lost and fix my car thats just business some times you win and some times you loose. they simply said no we cant do anything for you, so I drove it using the manual shift because it was only way I could move the car. A local transmission mechanic scan it and first said it might have a bad sensor and he can rebuilt the entire transmission for $1800 dollars. I refuse to pay for this job I called Chrysler and they did not care nor willing to do anything about my warranty because I did not get my 5 year inspection done. Well since it may be a bad sensor and the transmission is electronic, I called the parts department in Tampa Chrysler and ask how much for a transmission sensor. The parts person told there is 3 sensor for my car. I ask how much for each one? His reply was $10 for one of them $20 for another one and $55 for the other. I explain to him I was not sure which one i need so he was nice enough to recommend trying something he would do if the car was his. He said Remove the neg then the pos from the battery, rub them together for 10 seconds then place the pos back first then the neg and drive the car and it should go away see if that works first! Well guess what the car is running just fine. I will never buy another Chrysler again nor deal with Chrysler of cypress creek wesley chapel. Best Regards, Michael 813-907-0641 More