Ferman Chrysler Jeep Dodge of New Port Richey - Service Center

A little frustrated Brought in a certified pre owned Ram Big Horn that I had purchased a week prior. It has a transmission glitch. The techs could not replicate the probl Brought in a certified pre owned Ram Big Horn that I had purchased a week prior. It has a transmission glitch. The techs could not replicate the problem and gave a reason that made no sense. Took it back the next day and had a tech ride with me cause I know the conditions necessary to make it happen. The tech witnessed the problem now I have an appointment next week for them to take another look. So right now I cannot make a true recommendation. More

Service was done correctly no issues Terrible customer service though. Was told I was getting a regular oil change, but not until I get home I find out they gave me a synthetic oil change Terrible customer service though. Was told I was getting a regular oil change, but not until I get home I find out they gave me a synthetic oil change. I had to call to find out after the fact that they only give synthetic. When making appointment online I chose the option for a regular one also. They need to be more upfront beforehand. Seems like it's a scam and they wanna get more money out of you More

I have always been satisfied with the service on my car. Jason always takes care of my car above and beyond. I had a problem with software update on my radio, and it was taken care of quickly. I had an oil Jason always takes care of my car above and beyond. I had a problem with software update on my radio, and it was taken care of quickly. I had an oil change, tire rotation and new wipers too. I always feel confident when I bring my car here for service. I bought my car here and hope to do so with my next vehicle. More

Always great service. Never any issues or disputes on getting things done. The website is convenient for booking appointments. They were able to fix something another deale Never any issues or disputes on getting things done. The website is convenient for booking appointments. They were able to fix something another dealer was not. More

22 days in the shop, over priced, and treated like crap my truck broke down Saturday. got it towed in there that afternoon. got a call on Monday saying they got the truck and the alternator is bad which is my truck broke down Saturday. got it towed in there that afternoon. got a call on Monday saying they got the truck and the alternator is bad which is going to cost $1,300 dollars which I thought was terribly high but I have already paid for a tow there so at that point getting gouged is life. the service rep said truck would be done Wednesday. Wednesday came and went no call no truck so I called Thursday and was told that now the part had to be ordered from Cleveland and it was going to take a week to get here. I guess I'm not important t enough to over night a package for. that week went by and the part was there three days later than expected. once they get the part in I get a call saying well we found your manifold has melted and needs to be replaced. which tells me they never even looked at my truck. I told them something melted down because of the large amount of smoke and now they are figuring out what i told them two weeks later. once that part got in I got a call from my service tech again saying the truck would be done Friday, which turned into this weekend which turned into well our diesel tech has school Monday so now Tuesday which turned into getting my truck back 22 days later on a Friday. I had to rent a car on three separate occasions the price for the repair was outrageous and the customer service was crap. To top it all off I got back a dirty truck with no place mats inside it. also they left mopar detaling cleaning bottle in the bed of my truck. I could of gotten that repair done for half the price in a quarter of the time. it is my work truck and my tools were in there and not knowing it would.be gone for a month I still had alot of my daily tools in there. after all is said and done I had to spend about $2000 on an alternator replacement i called corporate and they cared less than the dealership. I'm a small bussiness owner and I would never treat any of my customers the way they treated me EVER. here's to never going to that place ever again and I hope who ever reads this does the same. More

Great experience I dropped my vehicle off with Steve brewer on a Saturday morning and received news later that day that I would be placed in a loaner due to my vehicle I dropped my vehicle off with Steve brewer on a Saturday morning and received news later that day that I would be placed in a loaner due to my vehicle needing some lifters and rocker arms replaced. Steve was very helpful with letting me know what the problem was a answered all my questions. I was very impressed with him calling me and letting me know the status of my vehicle throughout the week. He is by far the only reason I keep coming to this dealership. More

New key programming Tech was ready for my arrival. Steve completed programming and I now have a back up key. Thank you all.Dan in parts was very helpful with my questions Tech was ready for my arrival. Steve completed programming and I now have a back up key. Thank you all.Dan in parts was very helpful with my questions. More

Great service Even tho I had a issue happen the service was still outstanding an the issue was handled effectively wish I was happy with the results Even tho I had a issue happen the service was still outstanding an the issue was handled effectively wish I was happy with the results More

I was in and out faster then they said I would be. I was told it would be two hours or more and it was about 1.25 hours. That was great for me! I don't mind waiting in the lounge. I can read, have co I was told it would be two hours or more and it was about 1.25 hours. That was great for me! I don't mind waiting in the lounge. I can read, have coffee and a donut and I'm happy. Thank you Ferman! More

miss diagnosing Don’t complete diagnosing the my truck so I have to return. I have had a lot of work done at this location and spent a lot of money. Now I’m wondering Don’t complete diagnosing the my truck so I have to return. I have had a lot of work done at this location and spent a lot of money. Now I’m wondering how much of that work didn’t really need to be done. More