Ferman Chrysler Jeep Dodge of New Port Richey - Service Center

Prompt & Courtrous The Pacifica was getting close to having an oil change & tire rotation. We noticed that one tire showed low air after the tire was filled. We called The Pacifica was getting close to having an oil change & tire rotation. We noticed that one tire showed low air after the tire was filled. We called & requested an appointment, which was given on the day we wanted. The serviceman was courteous & I was on & out in an hour. More

Service Oil change and recall for 2 vehicles. In and out in an hour and a half. Great job. I will always use ferman for all my service needs. Oil change and recall for 2 vehicles. In and out in an hour and a half. Great job. I will always use ferman for all my service needs. More

Excellent customer service! I had a great experience with service department . I'm very happy with Steve, he was very professional and efficient and helped me in everything all t I had a great experience with service department . I'm very happy with Steve, he was very professional and efficient and helped me in everything all the time. More

Scheduled maintenance Hello, I had my first scheduled maintenance on my car done. Everyone was very nice, and the waiting area was clean. They finished my car in two hour Hello, I had my first scheduled maintenance on my car done. Everyone was very nice, and the waiting area was clean. They finished my car in two hours with the routine maintenance. I did ask for my splash guard which was missing a bolt, my steering wheel seems to Have a loose screw “drives me nuts it’s by where I put my hand and the plastic grabs it”. The splash guard was done but my steering wheel umm wasn’t done. So the steering wheel still drives me nuts. Hopefully they fix it next time. I also was notified I have an airbag recall, that happened couple days after my visit. Thanks Roger Wright More

Good on repair bad on communications. Got text saying text with any questions. Never answered my questions. Had to leave overnight given ride home. Next day checked via text. No answer. Got text saying text with any questions. Never answered my questions. Had to leave overnight given ride home. Next day checked via text. No answer. Called said 3/4 hour would have lady call about pick up. Got call from Ed that I wasn’t answering phone. She was calling wrong area code. Talked to lady and she said knows address and will be there 45 min. 1 1/2 hours later still no ride. Sent text no answer. Call Ed and he said I called and canceled ride. I did not cancel. Starting to think I am dealing with crazy people. I am about 4 miles south on 19 right before Alt 19. Ed can’t find me in gps. Wants zip code. I don’t know it. Says I can’t get ride without zip. I get zip and he still can’t find me. I offer directions and he said not leaving until find in gps. He needs a new gps. Now 4 pm and I am thinking I need to call a cab or not have vehicle until Monday. Thanks to Steve in service who came and got me and told me some great places to eat. Thank You Steve. Things were going poorly until you stepped in. More

Oil Change and Warranty recalls The only problem I had was there was no sticker put on my windshield for when my next oil change is due. Everything else was exceptional service. The only problem I had was there was no sticker put on my windshield for when my next oil change is due. Everything else was exceptional service. More

Amazing I am so glad and thankful for the amazing customer service that I had recently received. I am always satisfied with my visit at the dealership. Steve I am so glad and thankful for the amazing customer service that I had recently received. I am always satisfied with my visit at the dealership. Steve had provided me with great support and customer service yet again. I was about to take my jeep on a trip when I had came across a bump in the road that had ruined my plans on taking my jeep. I had my car dropped off to the dealership and steve had tooking care of vehicle while I was gone. He's a great asset to your company. Its guys like him, that helps makes your business successful. Thank you Steve. More

Satisfaction guaranteed. Car is an older model. Shifter needed replaced. Spare part had to be made. Took over 3 months, but Jamie in Parts stayed on the ordering people. Shi Car is an older model. Shifter needed replaced. Spare part had to be made. Took over 3 months, but Jamie in Parts stayed on the ordering people. Shifter is now in and I received an oil change for my inconvenience. More

Pampered ! Great to be pampered & treated like a highly valued customer. Will continue to return for service and vehicle purchases. Love the free oil changes aft Great to be pampered & treated like a highly valued customer. Will continue to return for service and vehicle purchases. Love the free oil changes after purchasing a new vehicle. More

Friendly service Steve was very helpful. He called and updated me on the truck asked question to help resolve problem . And in the end he was very sympathetic about no Steve was very helpful. He called and updated me on the truck asked question to help resolve problem . And in the end he was very sympathetic about not being able to resolve issue with vehicle. Steve made sure recalls were done also. Thank you Steve More