Ferman Chrysler Jeep Dodge of New Port Richey - Service Center

Wonderful Service Experience Outstanding service. I've never such an easy time getting my Jeep serviced. Besides Ferman being an 5 star Sales/Service dealership, my service manage Outstanding service. I've never such an easy time getting my Jeep serviced. Besides Ferman being an 5 star Sales/Service dealership, my service manager texting me updates was very convenient and turned a good experience into a GREAT one! I ment to but forgot to ask my service manager to replace the Suncoast license plate frame with a Ferman one. I'll try to remember that on my next visit. ;) ~Benny More

Awesome service advisor No matter what the problem is Steve Brawer goes above and beyond to fix any concerns. He always greets us by name with a smile. No matter what the problem is Steve Brawer goes above and beyond to fix any concerns. He always greets us by name with a smile. More

Service experience Becky treated us like family!!! Quick and promptly addressed issues made us feel comfortable send all I know to Ferman to see Becky and the Ferman Tea Becky treated us like family!!! Quick and promptly addressed issues made us feel comfortable send all I know to Ferman to see Becky and the Ferman Team. More

Great Employees I took my truck in for an code issue. Truck would not start but battery was checking ok. Since I was stranded, I just drove there once I got it start I took my truck in for an code issue. Truck would not start but battery was checking ok. Since I was stranded, I just drove there once I got it started and told them to keep it until it could be resolved. The gentleman was very nice. I took the shuttle home and few hours later they called said it was a dead cell in the battery and that is why it should battery was good. They fixed it. Very nice dealership. I will be back. More

Recall When I called to schedule an appointment they were very friendly, helpful and answered all my questions. When I arrived to get my recall done everyone When I called to schedule an appointment they were very friendly, helpful and answered all my questions. When I arrived to get my recall done everyone was professional and fixed my recall very quickly. More

Excellence in Service Communication with service team during all phases of repair was excellent! I always felt up to date and included in the service process. It’s always a Communication with service team during all phases of repair was excellent! I always felt up to date and included in the service process. It’s always a pleasure working with Jamie when getting my car serviced. More

Fabulous service Steve was absolutely wonderful to work with and provided me updates on my car as needed. My car was fixed much quicker than expected which was a great Steve was absolutely wonderful to work with and provided me updates on my car as needed. My car was fixed much quicker than expected which was a great surprise! When I picked up my car Steve greeted me with a smile and reviewed everything that was done to my car and made sure that all of my questions were addressed. I was pleasantly surprised to see that my car was very clean and looking beautiful! Thank you Steve, you’re amazing and I will be referring all of my friends and family to you and Feeman! More

Above and beyond! Took my Ram 2500 in for recalls (2) as well as a heater core issue. I had an extended warranty on the truck & the warranty center said the core wasn’t Took my Ram 2500 in for recalls (2) as well as a heater core issue. I had an extended warranty on the truck & the warranty center said the core wasn’t covered. Steve took the time to explain the issue to the warranty company and the repair was in fact covered. Thanks Steve for all of your help !! More

lack of attention by techs Service Techs failed to reset computer after oil change the last 2 times, have had to return. Steve is awesome but techs do not complete job. Service Techs failed to reset computer after oil change the last 2 times, have had to return. Steve is awesome but techs do not complete job. More

Service was great, but the wait time was not. My appointment was for 2:30 pm, I arrived at 2:20pm, but my car was not taken in for service until 3:20pm. Why make an appointment if the service isn' My appointment was for 2:30 pm, I arrived at 2:20pm, but my car was not taken in for service until 3:20pm. Why make an appointment if the service isn't going to be done at the appointed time? More